The property itself was rather old and needed a bit of refurbishing.

The staff there were warm, responsive and made us feel at home. The tours were easy to organise and very enjoyable. The garden was very well kept and the walk to the chalets was pleasant.

Stayed in November 2022

The hotel should take more care to keep the rooms clean and they need to do some renovations in the chalets. I asked the evening before check out if they can help me with my luggage and pick it up at 7 AM, what the reception confirmed. The breakfast and the reception were supposed to start at 7 AM. No one came and I had to carry my luggage through the hugh resort and the reception was not open till 7.45 AM when I left the hotel. I also had to walk down the steep staircase to the jetty what was horrible… so I was really disappointed when I left.

the location, the surroundings and garden

Stayed in November 2022

The food in the evening was very disappointing. Not much choice and on second day very bland. We were most disappointed with lack of animals and birds around the jungle we had access too. I have never been anywhere with so few birds. There were a few monkeys hanging around the restaurant area and a couple of squirrels on the gardens but that was it. A but worrying really.

The grounds were beautiful and the cabin was good but a little dark. We were right on the edge of the jungle. Staff were friendly and it was easy to arrange tours.

Stayed in November 2022

Requires hygienic renovation.

Location

Stayed in November 2022

My Chalet 49 was kind of dirty, water from tap was brownish, lights were too dim, and aircond not cold.

Friendly & helpful staffs, good location & serene environment.

Stayed in October 2022

There’s not much to dislike! it is a tad on the rustic side, but we were prepared for that. I feel the price is a tad high, too! we booked a boat trip to Lata Berkoh for one afternoon. We were told it was kid friendly, but beware - it’s not for inexperienced swimmers!

The resort is magical - truly in the middle of the rainforest. Over the 2 days, we saw monkeys, beautiful birds and tree snakes! The cabin fit our family of 4 (including toddler and 9 yo) well, and the beds were reasonably comfortable. The staff are very accommodating, and the food is decent.

Stayed in October 2022

The yellow and dim light in the chalet. Wish there are brighter lights in the chalet too, not only in the toilet.

We came from Jetty Kuala Tahan, where Mutiara Taman Negara is just across the Sg Tembeling. We need to take a boat for less than 5 minutes, and the fare is just RM1 per pax. There are high stair case we need to take, took my mom more than 15 minutes to reach the lobby (but there are place to rest in between the stairs). The chalet is spacious, clean and comfortable, but I don't really like the yellow, dim light in the chalet. Luckily the toilet has bright light! The breakfast and dinner were included in my package, and the foods were really tasty with moderate variety of buffet spread. We get our lunch at the same restaurant, and the ikan patin dish was so yummy! The Resort Manager, Lex, and other staffs - Patrick, Zakim, Sofi, and all the staffs at the office - they are so friendly and courteous. The activities we joined (hiking, rapid shooting and visit to aboriginal place) was enjoyable and really good. We wish we have more time to join other activities as well! Will definitely come back soon!!

Stayed in October 2022

The room was a bit darkly lit.

Beautiful setting, plenty of wildlife, great activities easy to organise, good breakfast and dinner

Stayed in October 2022

Landline phone in the room was not working, so when we wanted to request for buggy service for our luggages, we had to walk to the reception area. Also, we saw that there's a safe box provided in the room, but it's no longer working as well.

The whole environment, natural surrounding around the chalet, the well-kept landscape.

Stayed in September 2022

As a nature lover I would appreciate more awareness about plastic use and waste, even in native's villages we visited. Guided tours are nice at least but a little bit turistic.

Best place to stay to visit the park. Literally inside it. The room was ok and the restaurant was good except for wines and cocktails.

Stayed in August 2022

everything i like

Food in the restaurant ok. Simple. area is clean. 1 stop center for everyone doing activities. just inform information's counter. they will guide you accordingly. including weather & situation. recommended for everyone. visit Malaysia. there's so many interesting places in Malaysia to visit. Kenali Malaysia

Stayed in August 2022

The chalets have plenty of bugs… also because of the wood of the chalet. You have to pay a lot of charges and taxes

The resort is very very nice, you can see family of monkeys over the resort. It is inside the jungle which facilitates everything.

Stayed in August 2022

not really clean, a bit old and not really well maintained

the landscape is just amazing the first bungalows looked better maintained than the last ones

Stayed in July 2022

It seems to be hard to upkeep the facilities in these weather conditions... everything worked, but you could watch it ageing...friendly staff did not go out of its way - all in all you pay for the location.

This Hotel is all about location... we were visited on our Chalet Porch by monkeys, squirrels and a waran and loved the circade concert at night

Stayed in June 2022

Location great, well organized, nature all around, great and friendly staff.

Stayed in May 2022

We completed about our room after the first night, the room had not been prepared properly for new guests and was dirty, the shower was not working properly, the mosquito screen in the bathroom was missing. We complained and moved to another room, the standard of the second room met our expectations.

The hotel was in an ideal position for jungle walks. The trips offered at the reception were very interesting. We complained about our room after our first night, the second room met our expectations.

Stayed in May 2022

The rooms can be freshen up and the food was just average.

Activities and the guides were very friendly and accommodating.

Stayed in May 2022

Cabin was dirty, insects we do not mind but dust accumulated in a lot of places and made it feel dirty, balcony was not usable because dirty and rusty

Good spot for hiking, garden was beautiful, restaurant catered vegetarians

Stayed in May 2022

The room wasn't the cleaness, the bathroom wasnt clean and there was endless insects in the bathroom, spiders and flies. Also make sure you bring snacks with you cuz there's not much to eat between breakfast (10am) and dinner (7pm)

The location is beautiful, we did lots of fun activities and the staff were wonderful!

Stayed in April 2022

The cleanliness and the food variety could be improve. However the food buffet concept still ok, only that if less guest, the restaurant will provide two choice of meals that you may choose. Also beware of monkey, don’t leave ur door and window open.

The location, the landscape is beautiful, the staff is friendly & nice.

Stayed in March 2022

The environment and the stuff is so friendly. But the food is bad.

Stayed in March 2022

The toilet sometimes doesn’t not function properly. The coffee table was very dirty and dated. Tv doesn’t work. The buffet breakfast and dinner provided wasn’t really good.

The chalet have nice design. The bed is comfortable. The outdoor trees and plants were well kept and environment was nice looking.

Stayed in March 2022

Facility little bit old

Priceless natural advantures

Stayed in February 2022

Agressive monkeys.

Friendly and helpful staff. Simple & delicious Malaysian food in the resort restaurant. Adventures in the 130 million year old forest.

Stayed in February 2022

The price of the food is a bit too pricey

The services and facilities

Stayed in November 2021