Lot 12732, Block 16 Kuching Central Land District Jalan Tun Jugah, Sarawak, 93350 Kuching, Malaysia
#14 of 85 hotels in Kuching
Guests' ChoiceBased on 271 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.1
Staff
8.5
Value for money
8.4
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Rosmiza
MalaysiaThe location located near CityOne Mall
Stayed in May 2024
Reviewed: 3 May 2024
Marcus
MalaysiaCar park is unsafe Tv channel selection is poor.
Location near to the town. Clean, comfortable Facility quit ok.
Stayed in April 2024
Reviewed: 17 February 2024
June
MalaysiaNon
Our favourite hotel whenever we are in kuching
Stayed in January 2024
Reviewed: 3 February 2024
Fauziah
MalaysiaTV channels are limited, mostly chinese language.
Location, cleanliness, comfortable bed and pillows, staffs are friendly and polite.
Stayed in February 2024
Reviewed: 21 November 2023
Fauziah
MalaysiaSmell of smoke, maybe occupiers smoked in the room. Not sound proof.
Location and reasonable price.
Stayed in November 2023
Reviewed: 5 October 2023
Jay
MalaysiaThe only thing is, when we plan to go out for dinner, its super heavy rain. I request from receptionist to borrow the umbrella, (i saw there's bunch of umbrella near the entrance). However the one of the receptionist pretty lady not allowed, no matter how i convince her, she say no with politely but stone heart, so sad 😂. She got explain but i can't really heard what she said, then after i run to the car and vrooom to the dining location.
The Room was clean, comfy, room facing city view, staff friendly. Reasonable price. The hotel is right next to City One Megamall. Very convenient. Don't worry about stomach, walking to the mall, you'll get something to eat,
Stayed in August 2023
Reviewed: 31 August 2023
Unknown80
MalaysiaNothing
Kipidap
Stayed in August 2023
Reviewed: 19 July 2023
Zatul
MalaysiaLimited tv channels
Clean
Stayed in July 2023
Reviewed: 16 July 2023
Mohammad
Malaysia🤔when pull out power source card, the power immediately cut off...it should delay a bit instead of immediately cut off.
Very clean, very near to mall
Stayed in July 2023
Reviewed: 17 June 2023
Sylmie
MalaysiaStaff proactive helping us whenever we wanted to park our car. We spent more time sightseeing Kuching town, thus the room solely meant for sleep where we spent 5-6 hours only. Room fits nicely for 2 adults.
Stayed in June 2023
Reviewed: 30 April 2023
Aina
MalaysiaWhy do you lock us out when it is only 11:30 am and not 12 pm yet.
Shower
Stayed in April 2023
Reviewed: 27 April 2023
Julie
Malaysianear to road.Expected noisy from outside
location
Stayed in April 2023
Reviewed: 9 April 2023
Fran
MalaysiaI couldn't figure out how to use the rainfall showerhead
The room is complete with everything you need.
Stayed in April 2023
Reviewed: 6 January 2023
Fauziah
MalaysiaAll tv channels are chinese.
Value for money! Simple yet comfortable.
Stayed in January 2023
Reviewed: 4 January 2023
Lml
Malaysiamy room aircond wasn’t cold and the bidet was leaking
location
Stayed in January 2023
Reviewed: 31 October 2022
Sager
MalaysiaThe location was not so strategic. However, there's a mall nearby.
Good amenities provided. The staff was very helpful.
Stayed in October 2022
Reviewed: 17 October 2022
Rahimah
Malaysianone
clean & the melanau staff is so friendly
Stayed in September 2022
Reviewed: 12 October 2022
Lilianyee
MalaysiaHousekeeping could have done a proper job. Stayed for 5 days, 4 nights and felt that the floor was not vacuumed or swept at all. Not too sure whether the bedsheet or pillow cases were changed at alternate days. It is clearly stated that it is a non-smoking hotel but I can still smell cigarette smokes on the walkway and near the lift. Fortunately the room doesn't smell.
The hotel is rather new, or it has been refurbished, hence the room, the bed and the fixtures inside the room is in good condition. Spacious room and given a room facing the main road and hardly can hear the cars. Good soundproofing and good view too! Towels changed on daily basis.
Stayed in October 2022
Reviewed: 30 September 2022
Ahmad
MalaysiaParking not enough.
easy go to anywhere - no crowd
Stayed in September 2022
Reviewed: 6 September 2022
G2maxp
MalaysiaRoom smelt of rancid cigarette odour.
Easy to look for food near the hotel. Staff was friendly and room was comfortable.
Stayed in August 2022
Reviewed: 29 August 2022
Kok
Singaporeprebooked with credit card guarantee. There was an error in the credit card but error was corrected and confirmed. however, the staff handling the check in seems not to get the updated info and hence have to still present my card for payment risk having double charged.
clean and secured. need key card to scan to access your floor
Stayed in August 2022
Reviewed: 14 August 2022
Sin
MalaysiaWindow is leaking when raining
The location is good
Stayed in August 2022
Reviewed: 3 August 2022
Mohd
Malaysialocation
convenient
Stayed in August 2022
Reviewed: 28 July 2022
Salina
MalaysiaNOTHING
ROOM
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content