Two things I didn’t like; 1) The washroom doesn’t seem have its own ventilation. The mirror and glasses are all fog up after a shower. And only way to clear it is open the door to the bedroom. 2) as soon as I get off the elevator in the lobby, I smell smoke. Really not welcome.

Stayed in November 2023

The pool

Stayed in October 2023

Have to pay for pay for parking at the basement RM10 per night. Please make it complimentary for hotel guest.

Great breakfast & made a simple arrangement complimentary as requested. Thanks a lot & really love it.

Stayed in October 2023

Parking for guest also have to pay by guest as many hotels I've stayed before parking is free and included in hotels terms. So hope management of Pullman Hotel looking for this matters as it is a five star hotel in Sarawak

Overall I like the facilities but the food is fair to me. Need more improvement and varieties.

Stayed in October 2023

the breakfast buffet spread was not up to expectation

I am thankful i get a free upgrade to a more spacious room

Stayed in September 2023

no shampoo in my CR

clean

Stayed in October 2023

At first we were worried because we had accidentally booked a slightly unsuitable type of room, and could not get an answer from the hotel about fixing this before our trip. Communications could be improved.

Everything was wonderful. Staff were friendly and competent, our room (deluxe twin) was large, clean, and comfortable. Breakfast looked luxurious and inviting, though we didn't use it. Views? Spectacular!

Stayed in October 2023

price now have to consider the new sheraton

spacious room

Stayed in October 2023

The power socket is faulty

location very ner our event site.

Stayed in September 2023

Nothing

Location

Stayed in October 2023

due to location of my room it was missed a couple of times by housekeeping but this was soon rectified. Wi-Fi wasn’t adequate for the amount of guests and events as it was very busy. Sun beds by pool need updating

location was excellent and hotel staff were very professional and helpful. Beds were very comfortable and the family room was spacious plus well equipped.

Stayed in October 2023

The room is not as bright

The ambience

Stayed in October 2023

Location and fair prices

The hotel offerred us upgrade

Stayed in October 2023

Nothing

early check in

Stayed in October 2023

Breakfast, lunch

Stayed in October 2023

no parking made available as complimentary for hotel stay

room is exceptional

Stayed in October 2023

The jacuzzi was not warm but that's just a detail..

The hotel is amazing. The staff are very helpful and it's really value for money. Cleanliness is top notch and the breakfast buffet had a wide variety of options, western and Malaysian. What we also liked as passionates of fitness is the gym, the equipment was old but very well maintained and the gym was very spacious, with more room for yoga or stretching or HIT workouts. All in all we enjoyed our stay at Pullman Kuching..keep up the standards ☺️

Stayed in September 2023

Poor wifi

Clean, spacious, lovely staff

Stayed in September 2023

I expected for the room to be full carpet (like your hallway). But it's not. Quite disappointed. Only wood flooring. (Unlike your rival hotel next door, their rooms are more presentable). It' s a fantastic hotel, but not for me who prefer room with carpet. Or else it'll look like premium homestay 😅

Big (Family) Room, with separate bathtub and shower. My kids love it. Super king bed is good for parent + 1 kid. Very comfortable.

Stayed in September 2023

No western foods for breakfast in the hotel. It’s so Asian. My fiancé really hard to find foods that to his liking.

Comfortable, bath room is superb with big bathtub.

Stayed in September 2023

Room cleanliness could be improved. When I was doing push up on the hotel room's floor I saw below the beds was quite dusty. More space to put luggage outside of cabinet would be better.

Staff were super pleasant and helpful. Loved that they served delicious cookies and fruit infused drinking water at the reception to all guests, very quenching after a long walk in the city. Beds were comfortable to have a good night sleep. Windows sound proof was excellent.

Stayed in September 2023

nothing

The breakfast was excellent. The view from my room on the 9th floor was excellent

Stayed in September 2023

Lounge couch was pathetic. Please replace it.

Location

Stayed in August 2023

the first room I stayed for the first night before changing was lacking shower didn't work correctly and constant wifi issues,

Staff were polite and resolved issues quickly the second night room I stayed at was great

Stayed in September 2023

Please provide free basement parking for visitors as we pay to stay and we drive to hotel and there is no free basement parking as when i was there they told me need to pay parking. Please improve on this

Room is clean, staffs great. Food okay.

Stayed in September 2023