2, Jalan Permas 11, Bandar Baru Permas Jaya, , 81750 Johor Bahru, Malaysia
#8 of 169 hotels in Johor Bahru
Guests' ChoiceBased on 1297 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
8.3
Facilities
8.5
Staff
8.9
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 13 September 2023
Chin
SingaporeWe didn’t have any bad experience during our stay.
The room is so big and comfortable. I like the environment.
Stayed in September 2023
Reviewed: 13 September 2023
John
United KingdomMix up with my payment meant I was effectively charged twice and it took a few days to resolve and get paid back.
Comfortable room, great buffet breakfast and Chinese restaurant
Stayed in September 2023
Reviewed: 12 September 2023
Melissa
SingaporeI forgot to bring along a USB adaptor and the hotel room didn’t have any USB charging ports. I was advised to buy one from the shops in the vicinity when I asked if I could borrow one from the hotel.
All the staff I had encountered were very warm and helpful. The room was clean, in a good condition and products provided were of excellent quality.
Stayed in September 2023
Reviewed: 12 September 2023
Hariyana
MalaysiaNothing
Everything about this hotel is great ! Comfortable and clean room. Check in and out was easy as well.
Stayed in September 2023
Reviewed: 12 September 2023
Noor
SingaporeEasy to access
Stayed in September 2023
Reviewed: 9 September 2023
Wei
SingaporeThe hotel was very well furnished and clean. Meals were provided for club level at the private area. While there was some hiccup during the check in due to crowded, it was eventually resolved as the desk manager gave a complimentary room upgrade. Service recovery was good but however it would be good to relook at the room check in process and to priortise family with young baby as it is also challenging to wait for the rooms in the lobby for 3 hours ( and also after the check in time of 3pm). Overall a good stay
The hotel was very well furnished and clean. Meals were provided for club level at the private area. While there was some hiccup during the check in due to crowded, it was eventually resolved as the desk manager gave a complimentary room upgrade. Service recovery was good but however it would be good to relook at the room check in process and to priortise family with young baby as it is also challenging to wait for the rooms in the lobby for 3 hours ( and also after the check in time of 3pm). Overall a good stay
Stayed in September 2023
Reviewed: 4 September 2023
Masera
MalaysiaNice
Nice
Stayed in August 2023
Reviewed: 4 September 2023
Shoji
JapanNice breakfast
Stayed in August 2023
Reviewed: 3 September 2023
Mynameissali
SingaporeMaybe good to have 2 dining area for breakfast (Halah area/ non-Halah) on weekend or public holiday.... Breakfast crowd was overwhelmed. Staffs trying hard to clear the long Q for breakfast. Inside the huge restaurant, staffs were trying hard to replenish the food as fast as possible, hence quality was compromise.
We love the room, bed was comfortable, toilet was good size (not too small).
Stayed in September 2023
Reviewed: 2 September 2023
Nurzalinda
MalaysiaI got a stiffed neck after sleeping with the hotel pillows.
Breakfast was awesome!
Stayed in September 2023
Reviewed: 31 August 2023
Nasarudin
SingaporeThe staff service top notch
Stayed in August 2023
Reviewed: 27 August 2023
Davina
SingaporeEverything was great.
Clean, good water pressure, great location
Stayed in August 2023
Reviewed: 21 August 2023
Catherine
MalaysiaThe adjoining room is not sound proof. Incan hear noise from the next room.
The breakfast
Stayed in August 2023
Reviewed: 20 August 2023
Mayumi
JapanFood quality from main dining wasn’t quite what we expect. Chinese restaurant was ok.
Professional staff
Stayed in August 2023
Reviewed: 13 August 2023
Shreen
MalaysiaI didn't like the fact there were no praying mat in the room.
I like the concept inside my room
Stayed in August 2023
Reviewed: 1 August 2023
Heather
SingaporeShame traffic noise can be heard from the highway nearby despite the double glazed window. Window is quite dirty from the air pollutions I suppose. Complimentary coffee and tea could have more variety and numbers.
Staff were excellent and friendly. Room is clean and made up nicely.
Stayed in July 2023
Reviewed: 24 July 2023
Jess
SingaporeCan hear neighbour door slamming, know its not intentionally perhaps mgmt can do something abt it, for us light sleeper we were woken up by it...bedrm need USB slot charging port
Room is clean, amenities are well provided, staff are very friendly. Within walking distance to Aeon Mall. Feel safe parking our car as there is security patrolling the car park
Stayed in July 2023
Reviewed: 23 July 2023
Mohd
SingaporeKids pool size is just too confine, at times it just gets crowded. Too little tv shows channel. Nothing much to enjoy when we are in the room especially those with little ones.
The hotel and room cleanliness is superb. Breakfast is awesome with varieties of east to west spread. The staff is friendly and reputable.
Stayed in July 2023
Reviewed: 18 July 2023
Razee
SingaporeThe aircon at the cafe is not strong and cold. My 8mth old son is sweating...
Stayed in July 2023
Reviewed: 18 July 2023
Razee
SingaporeOne of the room im getting at 3 pm...the other room im getting at nearly 4 pm. We have to wait nearly an hour...the promising is same level but in the end getting 2 rooms different level...
The breakfast...but the aircon is not strong and cold
Stayed in July 2023
Reviewed: 17 July 2023
Nur
SingaporeNothing much around the area but about 15 mins away from Mid Valley Southkey mall which is one of the best malls in Johor
Buffet had a lot of variety and very good
Stayed in July 2023
Reviewed: 17 July 2023
Azni
MalaysiaPillow not so comforts.
All good. From location to the foods and especially the staffs. I am enjoying my stay
Stayed in July 2023
Reviewed: 16 July 2023
Lim
SingaporeNil
Great customer services from the staff. Bay view room has a great view facing straits of Johor. Breakfast & dinner buffet with good variety. We had a good and relax stay at this hotel.:)
Stayed in July 2023
Reviewed: 9 July 2023
Ichun
Taiwanclean room, very cozy Friendly staff
Stayed in June 2023
Reviewed: 7 July 2023
Anonymous1122
MalaysiaBooking.com somehow overcharged me few ringgit for no reason, i already email but no response!!! The hotel room need some refurbishment. The phone cant be use and the bedsheets maybe overlooked by housekeeping. The bedsheets have dirty stained and requested to change.!! This is not 5 star hotel standard to me. 😅
Room size is big.. Breakfast was good. Many choices and yummy.
Stayed in July 2023
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