I was disappointed to see guests from all over the world not respecting the space and allowing children and teenagers—even adults—to take photos on the balcony, which was clearly not designed for people to step over. A siamang monkey came in to join the breakfast as well, but the guests fed him bread, this is a sign of not respecting nature either. It would be good to have some reminders about wild life not to eat processed foods, not just for the sake of their safety but also for food waste.

The staff and accommodations are prepared for the family guests and the place is organised very well to cater for that. Its nice to have a lively atmosphere and very inviting resort.

Stayed in May 2024

Was served cakes with mould unfortunately during the free high tea session , makes me question the kitchen standards if they didnt realize whilst cutting it. Breakfast was simple and decent.

Locality / modern & clean / free parking / staff were all friendly and accomodative.

Stayed in May 2024

The breakfast could be improved. There were mostly malay + indian options.

Super helpful staff. Great heated pool. Great quality sheets. Bathroom was super clean and enough towels were provided. Cleaning everyday provided

Stayed in April 2024

I had adjoining room with friends. My room air cond wasn't cold even at 16C and we used fan the whole time. The next room, one of toilet lights wasn't working.

Room: Very clean, spacious and good amenities. Excellent location of hotel with free shuttle service and free guests parking.

Stayed in April 2024

Lack of room service, poor housekeeping staff who cannot speak/understand basic English. Could not provide whyskey and ordinary glasses(instead came with wine glasses) , could not understand the meaning of ice cubes despite having shown ice cube picture from Google. Overall I think there is lack of room service/housekeeping . Breakfast was average though there was variety.

The location, courteous front desk staff, ambience,punctual bus service, cleanliness etc. Superb views all around.

Stayed in April 2024

Breakfast

The room quite spacious

Stayed in April 2024

B-fast was great if one isn't too choosy, perhaps a little more choice added would be perfect after-all guests are not paying a meagre rate for the room price inclusive of b-fast. They could consider to give two cable car tickets for each room instead of only one. There were 5 of us and we needed to buy another three. My personal opinion at the b-fast restaurant, perhaps more chef should be waiting readily and not gone missing while I waited almost 10 minutes before I could get my bowl of noodle. Also, the restaurant at the front, opposite of the concierge, there were flies at almost every dinning table. The food is good, no doubt but we have to eat using one hand while the other is busy waving to get rid of the flies.

Stayed in April 2024

We were at suit in 29 floor, there was bad smell coming from the bathrooms

Its location between the hills

Stayed in April 2024

Wish we could stay longer! The floor at Ayu Garden and Jom Makan hall are both quite oily and slippery, hopefully they could make it safer.

Attentive, friendly staff make our stay memorable. We stayed at the suite, room is clean, spacious with the turn down service provided too. Breakfast at Ayu Garden is lovely, love the pastries! Free Shuttle to GPO to catch the cable car, they gave us 2 free tickets for the ride! Our kid love the kid pool, it is extra activities for a family vacation.

Stayed in April 2024

Cleanliness

Price.

Stayed in April 2024

Good location. Near to outlet, Gotong Jaya where there are many seafood restaurants opened at night.

Stayed in March 2024

Wash room

swimming pool

Stayed in March 2024

There are no double beds for us as we requested

the bed is comfortable. staff are friendly. Easy to get to the outlet/ cable cars and theme parks

Stayed in December 2023

The property do not issue a invoice for my stay. They said I should get the invoice for my stay from booking.com. Therefore can booking.com email me the invoice to me for income tax relief purposes. Tq for your cooperation. Thanks!

Stayed in March 2024

1) breakfast is not at the standard of 4star hotel. 2) the staff at restaurant of breakfast are not professional and even no smiles. More training is needed. 3) the sink in the restroom is too old. Renovation is needed. 4) aircon did not function well, not cool enough.

1）transportation: shuttle bus, free parking, free cable car ticket for one day. 2) Eco trail 3) beds and pillows are very comfortable

Stayed in March 2024

the breakfast provided is nice but i hope there is more options we can choose

the ambiance & environment are breathtaking. pool is nice. lots of nice & good restaurants in the hotel it self. parking wise seem far but actually not that far away from lobby. the best of all its near GPO/cable car. very strategic location.

Stayed in March 2024

No iron and laundry bag provided in the room

The room was clean and comfortable, the warm pool just nice and my toddler enjoyed it so much. The food is variety as well and delicious.

Stayed in March 2024

Foods, suck, expensive

Bed and view

Stayed in March 2024

Staffs not really friendly especially front counter staff for check-in. We were not greet nor given smiling face upon meeting. Free breakfast but choices are limited compared to our last visit.

A lot of activities held. Bus provided to GPO really convenient to us. Complementary parking fee (more parking otw, constructioning floor parking space). Complementary 1x cable car ticket per room. Various TV programmes available.

Stayed in March 2024

Unfortunately there was a lot of building work going on and preparations for a big concert, but it didn't spoil our stay as the hotel was excellent. There was little opportunity to go for a walk without a guide.

Our big 27th floor room had great views. We enjoyed the pool and the happy hour in the poolside bar was a bonus. They provided a free cable car ticket per room up to the top of Genting Highlands and provided a free shuttle bus to the Awana bus station. We enjoyed the 9am trail walk from the hotel which cost us RM 30 each and included knowledgeable guides, a buggy ride and forest walk, views of the water source and the lovely Orchid house.

Stayed in March 2024

The Air Conditioner A/C was making a loud noise, we changed the the room, still the same problem with the other room A/C

Free shuttle to Genting outlet, Free cold water, good Gym, good swimming pool, balcony and nice view

Stayed in February 2024

Carpark doesn’t equipped with lift and no shelter walk way from hotel car park to hotel lobby.

Fresh air

Stayed in February 2024

Some constructions going on in the hotel vicinity. Kind of noisy in the morning. Add more Shuttle bus frequency to GPO than the current timetable.

The newly refurbish/renovated room. Provided 2 double queen size bed essentially for a double room which was very good. The view of the golf course was good. Buffet breakfast fare adequate

Stayed in February 2024

The windows need to be better sound proof as the noise pollution from the nearby construction and traffic is very noticeable from the room.

Rooms are newly refurbished. The nature trail and education tour organized by Pat and Eddie was absolutely fantastic! Eco tourism of Genting highlands is an incredible new experience and sustainability opportunity for the next generation.

Stayed in February 2024