None

second time stay, overall experience better than first time. Stay with Christmas package, although price is higher, but overall is very well. need to compliment the Christmas decoration and package included, it makes a lot of difference.

Stayed in December 2022

The only thing I don't like is breakfast time, where the location of the breakfast for some tables were outside the conference room alongside the walkway, which I don't think is appropriate for a 5 star🌟 forbs Hotel.. Maybe its better if breakfast can be at the hotel's restaurant same like dinner 😉

Everything were super nice! From the welcoming, my kids so happy to get cute teddy's during check in time, the reception was super friendly, superb room, very nice and clean room with super comfy bed.. Really in love for few gifts from the hotels during the stay ❤️ And the package came with breakie and dinner.. With liveband performance at nearby lounge... I would definitely come back to this hotel whenever I'm in genting 😊

Stayed in December 2022

Nothing

The staff were very helpful and friendly

Stayed in December 2022

Such a great stay! We booked the Mahjong Suite. Everything was wonderful!

Stayed in December 2022

breakfast selection need to change daily and the hot station needs improvement. can’t just steam carrots and corn or steam potato and carrots as your hot station.

very posh and great service from staff

Stayed in December 2022

The wifi was weak and could have been better

Breakfast was great and the services were wonderful. My family enjoyed the stay.

Stayed in December 2022

no indoor swimming pool & gym

spacious clean rooms & toilet with fully equipped toiletries for our convenience. The scent & choice of toiletries are also great. The housekeeping team are excellent & all of the staff are very attentive and rendered great service. I especially love the whatsapp concierge for easy correspondence relating to our stay there. Overall we are happy with our stay however the choices for breakfast can be improved.

Stayed in December 2022

location five stars friendly and attentive front desk staff

Stayed in December 2022

The Aircon can't be adjusted to more than 24 degree and it's freezing cold even when we off the aircon.

The service staff were excellent! Friendly & Attentive to our needs. They were also fast for room service. Property is clean & well kept. Love it! Perfect for Family & Couple.

Stayed in December 2022

The 2 weeks delay in refunding my holding deposit.

Cleaniless of the room and hotel and the views.

Stayed in December 2022

breakfast is average n internet can be improved.

love the property. it is luxurious. we have stayed in many 5 stars hotel but crockford stands out in luxury and their gestures n thoughts. there is christmas tree in our room. this delighted our kids. the turn down service comes with small gifts. service is great. location is best within genting. while genting is crowded, crockford offer exclusive privacy n rest. there is welcome gfit, goodbye gift and even when we picked the car from valet, they provided water bottles and wish us all the best for our journey. the well thought thru acts make the experience special and memorable. we will highly recommend crockford for genting stay and will visit again! shout out to suran pei our housekeeper, for the special touch

Stayed in December 2022

the make up room service was really slow, didn’t manage to wait for any room make up service when there

very quiet and nice ambience; decorations and room layout

Stayed in December 2022

The hotel includes dinner, but the dinner is sucks at fuhu restaurant, food aways cold and you need to ask for the food if no one will serve you. breakfast is not buffet and taste not good as well the hotel need to improve on the food service.

The room is prefect good view and staffs are friendly

Stayed in December 2022

Our room was at the very end and it was quite a trek to get to our room. I suggest that you request for a room nearer to the elevators if you can’t walk far

My husband and I stayed in the superior and we booked the package which includes dinner & breakfast. The service was exceptional, from the moment we checked in, all the way to our departure. We loved the little touches of hospitality such as the pillow spray, chocolates and macarons provided with turn down service. The valet service even left some bottles of water in the car when it was brought back for our departure. The room was gorgeous, the bed was super comfy and the shower was wonderfully hot. Service at dinner and breakfast was outstanding - the staff were extremely attentive and responsive.

Stayed in December 2022

Just the walking distance to the room is too far

Services n facilities The warm service provided by the staff

Stayed in November 2022

Can provide better wifi connection

The staff were friendly and polite. Bed is super comfy. overall it was a good experience for our family. I asked for replenish of water and the staff gave us more than we asked for.

Stayed in December 2022

there was no gym and had to share with other hotels

spacious and very grand looking, comfortable and clean

Stayed in December 2022

restaurant was next to VIP gaming hall that was in clear view. diners get to inhale the second hand smoke. should have been separated by a sound proof and smoke proof partition. Dinner menu was confined to old ginger used as condiment in almost every dish on the menu (appreciate the health benefits but a little overkill. )

clean and quiet ambience. friendly and attentive staff.

Stayed in December 2022

The fuhu dinner was horrible. Slow serving of food, food was cold despite us informing the staff to microwave food before serving us. It was a waste as the food taste wasn't bad, just that it was very cold.

Fast check in, spacious room, comfy bedroom slippers. Able to watch world cup in room. Love the toilet amenities provided

Stayed in December 2022

It’s abit pricy

The service from hotel is great!

Stayed in November 2022

If I really need to pick something I didn't like, it would be that the water temperature was inconsistent in the showers.

Everything about the place and service felt very generous. Staff was willing to go above and beyond, and would often waive any additional charges.

Stayed in December 2022

Aircon was not working. Butler only came back with technicians after an hour of chasing.

The rooms were clean and spacious, kids love it very much

Stayed in November 2022

none

very new and clean. the design and decoration of the room is modern and pretty.

Stayed in November 2022

The only negative point is the emergency light that have to stay on all night. We have been provided with eyeshades though.

Attention to details was lunch appreciated, same as the privacy and the special treats to make our stay even more enjoyable. The bed is very confortable and the view is stunning.

Stayed in December 2022

Been told that only suite room and above entitled to free valet parking, which might disappoint most of Crockfords guests. Please reconsider

Comfortable and spacious room, friendly staff,fast check-in and check-out, free valet parking, breakfast, dinner and live band add value to our stay.

Stayed in November 2022