No 20, Jalan Aru, Tanjung Aru, 88100 Kota Kinabalu, Malaysia
#18 of 155 hotels in Kota Kinabalu
Guests' ChoiceBased on 2521 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
9.1
Staff
9.2
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 5 June 2024
Kheng
MalaysiaNo.more pristine and.long private beachline due to erosion
Still maintaining the facilities well despite being decades old
Stayed in June 2024
Reviewed: 4 June 2024
Jessica
MalaysiaBooked a Mountain View room. Could not see any mountain, only disappointment.
Incredible breakfast. Couldn’t set inside as too busy. Birthday cake and message very thoughtful.
Stayed in May 2024
Reviewed: 30 May 2024
Richard
Brunei DarussalamThe buffet was overpriced and disappointing. My 12 year old child ate white rice, some skewers and ice cream and yet I still paid adult buffet price. The breakfast experience in the main dining room was overwhelming, so many people and quite loud and crowded inside and just a bit too warm to sit outside.
Good food at CoCo Joe's. The room was spacious and comfortable. The bed slept very good. The balcony was nice; overlooking the golf area. We bought a pass to Horizon Lounge and that was the best thing we did. We enjoyed happy hour there and the breakfast experience was lovely. Visit Chi Spa, it is beautiful.
Stayed in May 2024
Reviewed: 26 May 2024
Huan
SingaporeThe downside of the buffet is that there is a lot of food wastage. Would be nice if the hotel encouraged guests to not waste food. Bed was a bit hard.
The room was wonderful; spacious, clean and with a great view. Also provided us with clean filtered water for drinking. There was so much variety at the breakfast buffet that we couldn't possibly try everything. The facilities like the recreation room and pools and pool slides were great! There's even a clownfish discovery center that we could visit, and saw clownfish eggs!
Stayed in May 2024
Reviewed: 24 May 2024
Ekta
IndiaSo far no complaints
Absolutely loved the property , serene and vibrant
Stayed in May 2024
Reviewed: 22 May 2024
Gcurchod
SwitzerlandThe breakfast vegetable's choice was a bit limited (compared to Shangri-La Singapore for instance). The tables needed sometimes to be cleaned more.
Facilities for the children. The extra large bed. The sunset on the beach.
Stayed in May 2024
Reviewed: 21 May 2024
Dianne
AustraliaThe Sunset Bar was not good value for money.
The room was spacious and the beds were very comfortable Breakfast options were amazing and the wait staff were very attentive The pool was clean and has an amazing outlook. Lifeguards were very friebdly
Stayed in May 2024
Reviewed: 21 May 2024
Ka
Hong KongThe place needs a bit of renovation, the room design is a bit old fashioned and WiFi is really slow in the hotel
The sunset and ocean view is great from the room, the breakfast buffet is nice and the spa is exceeding expectations! The best part is the private pier and island hoping day tour inside the hotel, which you can put expense on room credit, the cashless experience is convenient and staff are really friendly!
Stayed in May 2024
Reviewed: 12 May 2024
Hajah
Brunei DarussalamNothing, we are satisfied with our stay there
We like the chi the spa
Stayed in May 2024
Reviewed: 10 May 2024
Mazen
Saudi ArabiaBeach
V good
Stayed in May 2024
Reviewed: 5 May 2024
Chan
MalaysiaCustomer service could have been better. It was not consistent
All the facilities were good
Stayed in May 2024
Reviewed: 3 May 2024
Nurul
MalaysiaJust that the television is very old school, should change to a smart tv
When i request for a higher floor, they fulfill it very quickly..
Stayed in May 2024
Reviewed: 29 April 2024
Joseph
United StatesNo suggestions.
everything was great; breakfast was fine; room was great. Massage was great.
Stayed in April 2024
Reviewed: 28 April 2024
Gerd
United KingdomSunset bar is overpriced and basic menu items were not available.
Good location close to the airport. Room was very spacious and clean. Breakfast buffet was excellent if very crowded and busy. Pool area is nice. Staff are extremely friendly and helpful.
Stayed in April 2024
Reviewed: 22 April 2024
Huiling
SingaporeEverything - Staff friendliness and knowledge, excellent breakfast selection, comfortable and clean room with awesome view.
Stayed in April 2024
Reviewed: 5 April 2024
沐
Chinathe breakfast is delicious with lots of choices. but no lamb.
everything is great. the best Shangari-la hotel i have visited so far.will come and stay at Shangari-La Tanjung Aru again. highly recommended. worth the rate and value
Stayed in April 2024
Reviewed: 2 April 2024
Shane
Australiawhat an amazing place, had the best time ever. the staff were fantastic in every way possible. thanks again
Stayed in March 2024
Reviewed: 30 March 2024
Johnny
United KingdomThe sunbeds are very uncomfortable
Staff were incredible
Stayed in March 2024
Reviewed: 29 March 2024
Ganesh
SingaporeCharging a super premium for the sunset bar and even some other parts of the property.
Great location with amazing sunset views. Good clean spacious rooms and very nice and friendly staff
Stayed in March 2024
Reviewed: 26 March 2024
Syaqira
MalaysiaI love every single thing. Variety choice of breakfast, the stunning view and everything was great.
Stayed in December 2023
Reviewed: 24 March 2024
Leah
AustraliaVery expensive for what the rooms were
Loved that there was lots to do within the resort
Stayed in March 2024
Reviewed: 24 March 2024
Ryan
MalaysiaMy wife is extremely particular on every crook and nook of the room. She noticed the lighting in the room contains dust and spider webs. And we still sleep underneath some of these. 😫
Excellent location with top-notch customer service. Perfect place for a relaxing trip.
Stayed in March 2024
Reviewed: 18 March 2024
Belinda
South AfricaEverything was great. It would have been nice if the outdoor restaurant started serving food earlier, in time for lunch, but there were other options available.
The staff were incredibly kind and friendly. The location was great - a short ride from the airport, city, and attractions. The hotel was clean and it had amazing facilities. The room was large and the bed was very comfortable. A wonderful stay!
Stayed in March 2024
Reviewed: 15 March 2024
Bernadette
SingaporeNothing. It was brilliant.
My stay at the Shangri-la was so enjoyable. The resort is beautiful and well-maintained. The service from the staff is top-notched, especially Elizabeth at the reception counter. When she learned that I was celebrating my wedding anniversary, she went out of her way to make my stay extra special. I received a room upgrade, a surprise fruit platter, flowers, chocolates and even a handwritten card!!! My husband and I were so blessed by her and the rest of the friendly staff. The facilities, special Thursday Borneo fire-eating show, breakfast and lovely grounds all made our stay extra special. Thank you, Shangri-la!
Stayed in March 2024
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