Jalan Kinasaraban, Kundasang, Ranau, 89308 Kundasang, Malaysia
#15 of 20 hotels in Kundasang
Guests' ChoiceBased on 176 hotel reviews
7.3Cleanliness
8.0
Comfort
8.0
Location
6.9
Facilities
7.4
Staff
8.8
Value for money
7.8
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 March 2024
Tomoo
JapanRoom could be improved by providing larger desk and chair. Hot water flow in the shower was not stable and not warm enough.
Location of the property was convenient for hike around the park.
Stayed in February 2024
Reviewed: 21 January 2024
Batrisyia
Malaysiathe road to go up, its very narrow and only one vehicle can go up, if there are two vehicle to go up and to go down, it will be a trouble. My vehicle stuck at the mud because we are trying to give way to other vehicle and sadly our car cant move because the mud is slippery and we have to call the staff to push our car. it is the first time we are there, and we dont know that the road cant have two or more vehicles at once . so the staff give us walkie talkie , everything is nice it is just the journey along the road to reach the hotel is bad.
the view is nice
Stayed in December 2023
Reviewed: 4 January 2024
Libra_lady
MalaysiaWater pressure Lagging wifi Use of walkie-talkie. We called in 2x, but no one answered. In the end, we have to take the risk of going up the slop without knowing if there will be any guests going downhill. The road leading to the hotel is narrow and bumpy.
Quiet location. Not near to other rented homes. Thus, some peace and quiet. Cleanliness of room and bathroom is acceptable. Judging by the cool climate and hardly any sun, it's very thoughtful of the owners to give us 2 towels each.
Stayed in December 2023
Reviewed: 7 December 2023
Nurul
MalaysiaNo television
Calm place
Stayed in December 2023
Reviewed: 19 September 2023
Emilycrichton
United KingdomBe aware of the steep hill you will need to drive up to get to the hotel. Room a little small.
Peaceful place and very quiet. Free board games. Comfy bed.
Stayed in September 2023
Reviewed: 2 September 2023
Blls
MalaysiaThe road heading up to the hotel was treacherous. It is not a tar road with many potholes and dips throughout. Since the road is narrow and can only accomodate 1 car per time, you need to use a walkie talkie to contact the reception before you want to journey from the main road to the hotel. Bathroom had no handwash or shower curtain. Note: there is no view of Mount Kinabalu from this hotel.
Tranquil surroundings, with birds chirping and stargazing at night. The room was overall okay, though basic. No TV available since this is supposed to be a meditation retreat, but board games were available for rent from the reception. Ample tea bags and coffee provided in the room with sugar as well.
Stayed in September 2023
Reviewed: 1 September 2023
Zairudin
MalaysiaNo view of mt kinablu
Quite
Stayed in August 2023
Reviewed: 24 July 2023
Nur
MalaysiaThere is limited parking space and the parking space is also cramped. Also, I thought there would be TVs, but no TV available for my room 😂 It is okay though, no worries.
I like that the area is quiet, and apart from having a kettle inside the room, there is also additional water cooler provided outside the room.
Stayed in June 2023
Reviewed: 30 April 2023
Mohamed
Malaysiano proper ventilatornya for the toilet
so silent And cozy
Stayed in April 2023
Reviewed: 26 April 2023
Donald
MalaysiaThe environment was perfect, quiet and peaceful.
Stayed in April 2023
Reviewed: 25 April 2023
Ct
MalaysiaPoor Road access, bad upkeeping inside room, at least bed look clean
No
Stayed in April 2023
Reviewed: 21 March 2023
Mchugh
United KingdomNo WIFI anywhere but the lobby and even there it doesn't work half the time and when it does it is poor, they should not be advertising as having free WIFI realistically if it is anywhere but the room. Bare in mind the lobby is a separate building right at the bottom of the complex that is nowhere near nay of the rooms and is open air so exposes you to mosquitos and has no desks you can work at. Another peev of mine is that they advertise air-conditioning when in reality it is just a ceiling fan which is not the same thing, thankfully it did just a good enough job but it was noisy and were it any warmer it would be too hot. No one offered to help with my bags on arrival and there was no toilet paper stocked into my room and a pube on the bathroom floor. There is also no room safe nor fridge both of which would be appreciated.
The location is pristine, the restaurant set menu is decent enough and good that it's on site. The room was very spacious and had a great balcony. The bed was comfy and I slept very well and the shower had a nice variable temperature and the gardens with the view make for a gorgeous place. Parking is decent although the road down the hill is rough.
Stayed in March 2023
Reviewed: 21 March 2023
Mohamad
MalaysiaThe access from main road to the villa abit scary. Need some upgrade on the holes, bumpy and uneven surface. Please cut the grass on the middle road too.
My stay here was amazing. Will definitely come again. The receptionist staff very helpful and serve us with joyful smile all the time. We felt so welcome to stay here. We can rent a bbq set as well!
Stayed in March 2023
Reviewed: 18 March 2023
Norazuwen
MalaysiaThe location. It's quite high & the road to the place is narrow so you have to be careful when you drive up there. And also, they don't have proper ventilation inside the toilet so the air & the smells trapped inside, at least you have an exhaust fan inside there.
The place is beautiful and serene. The room is quite big & comfortable.
Stayed in March 2023
Reviewed: 13 March 2023
Brandon
MalaysiaTo reach this place are quite challenging because it is at uphills.
The view are so good and the bed are comfy. This property also provide drinks at outside of the room.
Stayed in March 2023
Reviewed: 31 January 2023
Kee
MalaysiaExtreme uphills, suggest good driving experience to drive. Water heater not stable. Wifi provided but the that fast & stable, need proceed to login every time. Don't have a good place for chill out with friends. Only a few table & chair. The place is too quiet, you will worry about disturbing other. Overall, it's good value for your pocket 👍
Good weather and quiet place. Room is clean. Comfortable. The blanket is very thick, very good for cold weather. Mobile data very weak, but they provide wifi.
Stayed in January 2023
Reviewed: 30 December 2022
Hawk
SingaporeLocation is not very convenient
Very serene place and room is clean
Stayed in December 2022
Reviewed: 22 December 2022
Yip
Singaporebasic amenities, no frills. just request and most of the time they accomodate as much as they can.
friendly staff, boss is very accomodating and welcoming.
Stayed in December 2022
Reviewed: 15 December 2022
Jennybeemnl
PhilippinesNeed to climb up a steep hill to go to the place, quite inconvenient and hassle when somebody else is going down.
Very nice reception desk. They handed a walkie talkie for each room for comms after 10pm cause they close the gate for security purposes. We didnt really need it cause nothing to stay up late for anyway.
Stayed in December 2022
Reviewed: 8 December 2022
Radiah
Brunei DarussalamVentilation and a microwave coz it very cold. All food stuff get cold very easily
the quietness and scenery
Stayed in December 2022
Reviewed: 28 November 2022
Jaren
Malaysiafriendly and accomodating staff, quiet location
Stayed in September 2022
Reviewed: 20 October 2022
Muhd
Malaysiatoo cold, to far from main road, need to hike on car, better use 4X4
simple, and no Fan needed
Stayed in September 2022
Reviewed: 14 October 2022
Hamdan
Brunei DarussalamTo enter to the hotel there was a problem the entrance were very bad because it was going uphill and it was single road only and very dark .no street lighting .most people I met all saying that the road were very dangerous.
The accomodations was very good and clean enviroment
Stayed in October 2022
Reviewed: 13 October 2022
Naliatul
MalaysiaIt’s better for you to rent a car or arrange for shuttle to pick you up.
The pine trees around the building!
Stayed in October 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content