No 6 Jalan Damanlela Bukit Damansara , 50490 Kuala Lumpur, Malaysia
#42 of 497 hotels in Kuala Lumpur
Guests' ChoiceBased on 1724 hotel reviews
8.6Cleanliness
9.2
Comfort
9.1
Location
8.3
Facilities
9.0
Staff
8.9
Value for money
8.7
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Hasan
BangladeshFar away from KLIA.
The buffet dinner.
Stayed in May 2024
Reviewed: 28 May 2024
Michelle
MalaysiaThe bed was terrible made us backacne. Room smelly.
Stayed in May 2024
Reviewed: 21 May 2024
Ghim
SingaporeNot a big issue but the curtains could not be completely drawn shut. This allowed light in the the morning and as I am sensitive to light in my sleep environment, it was hard to sleep in.
I liked the overall experience staying there. The rooms were well appointed and loved the bathroom and the comfortable bed. The front desk was helpful into making sure that my needs were all taken care off
Stayed in May 2024
Reviewed: 6 May 2024
Anthony
MalaysiaRates
Service
Stayed in May 2024
Reviewed: 22 April 2024
Neil
AustraliaNo hot water to the bathroom sink.
Staff interaction was very good, thank you.
Stayed in April 2024
Reviewed: 22 April 2024
Azlan
MalaysiaThe price is a little on the high side. The experience is really good though, so I would still say it is a value for money stay. I don't really have much to complain about as the experience I had met my expectations, even with the high price.
It is located near Pavilion Damansara, so the area is newly built including the hotel. The room is spacious with all the amenities you need. Bathroom is really big. And the bed is really comfortable. Probably the biggest King Bed I have ever slept on. Check in is seemless and fast. The staff are very professional and polite.
Stayed in April 2024
Reviewed: 16 April 2024
Malcolm
SingaporeNothing of note
Great property and staff
Stayed in April 2024
Reviewed: 12 April 2024
Akina
MalaysiaThe mattress, too soft. Not firm
comfort room ambient , friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Julie
AustraliaI love everything!
A beautiful Colonial building on the sea with stunning views and a beautiful pool. Service and friendly staff are exceptional. Love Sundowners!
Stayed in April 2024
Reviewed: 8 March 2024
Jayaraj
MalaysiaThis is probably the most luxurious room i have stayed.
Stayed in March 2024
Reviewed: 22 February 2024
Erna
MalaysiaLast minute booking so close to the shopping mall Room spacious, comfortable and cozy The food dinner and breakfast was good
Stayed in February 2024
Reviewed: 16 February 2024
Faz
SingaporeOne of the rooms did not have a small fridge. We did not bring this up as it was not a long stay and we didn't want to make a fuss over it. Otherwise, it was pretty much perfect.
Clean and comfortable. Spacious room. Breakfast was wonderful as there was a good variety and options available.
Stayed in February 2024
Reviewed: 15 February 2024
Thelma
United KingdomNothing
Looked very nice
Stayed in January 2024
Reviewed: 5 February 2024
Hello
SingaporeBreakfast variety and standard could be improved especially when guests are paying RM60 per pax per morning.
The room was very spacious and well appointed. The shower had good water pressure and Balmain amenities that were good. Right next to the newly opened Pavilion Damansara Heights and had a lot of food choices. DC Hall was next door and quiet. Like that it's away from the hustle and bustle of KL city. Car park was safe and affordable (not complimentary even for hotel guests) - well-lit and have security
Stayed in February 2024
Reviewed: 26 January 2024
Vikash
PakistanRoom space was good even the bathroom Breakfast was amazing so many options
Stayed in January 2024
Reviewed: 24 January 2024
Muhammad
PakistanVery good breakfast
Stayed in December 2023
Reviewed: 22 January 2024
Sana
OmanBreakfast is poor. Not suitable for us from gulf countries
I like the hotel facility and the staff. Location is good. Room is clean and quiet.
Stayed in January 2024
Reviewed: 14 January 2024
Steven
Australiathe welcome was awesome/ the team very welcoming. The breakfast was excellent.
Stayed in January 2024
Reviewed: 5 January 2024
Prashant
IndiaNA
Breakfast
Stayed in December 2023
Reviewed: 2 January 2024
Sheila
MalaysiaThere was this one bobbed haired lady who gave quite the attitude when I went to the front desk to inform them that I wasn't getting the room that I paid for. Thankfully enough, the male reception who just reported into his shift was able to de-escalate the situation and accompanied me to view my room and the requested room. The bobbed haired lady wasn't as accommodating as the rest. I'm already checking in late around 10+ in the evening and had to face that kind of attitude, who wouldn't be livid? I remember requesting for a change of sheets a couple times and to top up the body wash but it wasn't done till I had to call out the oversight. The safe in my room is also faulty. They used to provide bath salts, but I suppose they compensated by providing body wash, shampoo and conditioner in the shower area, which is fine. It's still a great stay and the service rendered did not disappoint.
Initially, I was given a corner room, and they claimed for it to be a bigger room than the usual, which wasn't true considering that it looked terribly cramped and they didn't provide space to hang clothes nor provide bathrobes in said room. I voiced out my concern and they were nice enough to change to a non-corner room which provided what I previously had when I stayed over a few years back. The room was clean and their services were up to par.
Stayed in December 2023
Reviewed: 25 December 2023
Kenny71
MalaysiaBathroom door not easy to close
Good environment Many choices of restaurant Pavilion Damansara opposite
Stayed in December 2023
Reviewed: 24 December 2023
Richard
MalaysiaLack of choices for breakfast
Everything except the choices for breakfast buffet. Lack or choices.
Stayed in December 2023
Reviewed: 24 December 2023
Munirah
SingaporeNA
The room is nice and comfortable.
Stayed in December 2023
Reviewed: 14 December 2023
Yau
MalaysiaCheck in time stated 2pm I reach there around 230 But eventually get my room key around 530 due to previous guess room haven’t been clean yet
The room is spacious and clean
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content