During fasting month, the sahur spread was super pathetic and disappointing to say the least ☹️. How can you serve two identical main dishes for two consecutive days,eg. nasi lemak 🙁. Besides that, there wasn’t much varieties to choose from! Is there any specific reason why the sahur spread was disappointing?

Excellent customer service and prompt response😄.

Stayed in March 2024

location.

good. enough options

Stayed in March 2024

They did not kept their promise about ice and ice bucket when asked.. Food is mediocre

Super near checkpoint and spacious. Nearby mall not alot of eateries but good enough to suffice our stay.

Stayed in March 2024

No complimentary breakfast

Great facility

Stayed in March 2024

Housekeeping was excellent. Ran out of body soap gel, got it refilled very fast.

Stayed in March 2024

Found used wet tissue under the desk phone. Used to have face towel in the toilet but when asked the receptionist they reply no face towel provided. Quite disappointed 😞

We use to love this hotel from the starting. It felt like staying in hard Rock hotel and the price is so much lower. The location is quiet ample space in the room.

Stayed in March 2024

Lengthy check in time

When you enter the hotel lobby, there’s a nice pleasant smell. The room was spacious, toilet was big and the shower was great!

Stayed in March 2024

Abit far out from Johor township

The property is clean, near to eateries and shopping. Parking is free and abundance

Stayed in March 2024

Love the convenience of having everything within the vicinity. We didn't leave the whole time we were there because what was needed was all within the area. One of the best parts is that it is not too bustling yet not too empty or vacant either. Just right for those who prefers convenience yet away from the hustle and bustle. Rooms are clean and comfortable. Appreciate the breakfast spread as well. Hope to visit again for upcoming short stays.

Stayed in March 2024

Location. Far from main town but serves its purpose if you are going to Legoland.

Lovely spacious family room

Stayed in March 2024

Hotel breakfast could be improved.

Room is big and clean. Room is very spacious, more than enough for a family of 4 without having to pay for an extra bed as there is a sofa bed.

Stayed in February 2024

There's not much shopping nearby.

Not my first time here. Family rm is Spacious with 2 washroom. And a sofa bed! It's a great hotel. Clean as well. My children likes it alot. Like the sustainability feature with water bottle for u to refill ur water fr the water counter. Near to second link too.

Stayed in January 2024

There is a bed smell at the lift and corridor before entering room.. I think it the carpet.

It was a comfortable stay.. love to have entertainment (live band) at Pendas Cafe.

Stayed in January 2024

Not so much amenities at the mall near hotel

Big rooms

Stayed in October 2023

Big hotel with many shops around whilst not being in the city. Upon check in, I was advised that the linen was late so it would be a delay until room was ready. Not their fault so totally understand. 5pm comes around so I went back to check? It took a while because every single person checking in was complaining about the wait! Omg chill people, they were abusing the staff. One guy walked into the back of the reception desk and stood over the poor girl and demanded his room key. What an idiot. Finally it came to my turn and I decided to politely ask, if possible, would you be willing to offer a breakfast voucher due to the later check in? She said yes off course air! I felt great! She felt great! This is how normal people communicate! And how a great hotel makes up for the short comings. Sucked in to the guy that was rude, he got nothing. Rude people deserve nothing!

Stayed in December 2023

No direct access from carpark to hotel lobby. Need to walk and drag bags etc.

Room and staff

Stayed in December 2023

Around the hotel not much food selection. Only fast food available. Cleanliness of the hotel room has to be improves as ants are found.

Quite near to Legoland. Hotel connected to shopping mall, which you can go when feeling bored. Staff were attentive and tried their best to accommodate our requests.

Stayed in November 2023

Limited food choices around hotel. Unable to offer late checkout with the standard explanation of hotel is running full house. Shuttle bus availability to book 1 day in advance. Toilet in room has a bad stench.

Spacious room.

Stayed in December 2023

The room had a very strong smell of stale cigarettes when we first entered but the staff brought the ionizer and managed to clear the smell. Breakfast selection was okay but the staff didn’t top up some of the items when they ran out. But overall it’s still ok!

Dayang served us this time round again and she was very pleasant and managed to give us a high floor as requested .

Stayed in December 2023

My 2nd time staying at the hotel. The hotel accomodate to my request. Celebrated my child's birthday and wedding anniversary here.

Stayed in November 2023

The location is rather far from most attractions or shopping malls in JB so it would be highly recommended that you have your own transport!

The queue for breakfast was very long but the staff managed it well. The spread was also very impressive - ranging from local delights to international cuisine! Staff cleared the used plates quickly and food was also replenished immediately!

Stayed in November 2023

It would be great if the hotel could provide more options for tv/movie channels!

The suite is spacious, well designed and very comfortable!

Stayed in November 2023

Not allowed go take my bicycle to the room

Clean, well maintained

Stayed in November 2023

pillow smell

room is book, quiet, not crowded

Stayed in November 2023