Persiaran Lagoon, Bandar Sunway, 47500 Kuala Lumpur, Malaysia
#3 of 484 hotels in Kuala Lumpur
Guests' ChoiceBased on 904 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.4
Staff
9.3
Value for money
8.7
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End of dialog contentReviewed: 28 April 2024
Ang
MalaysiaCheck in too late and even check in still need wait for room for 2 hour because the room still not ready 😓so we check in around 5pm🥲
Cleaning and staff friendly
Stayed in April 2024
Reviewed: 27 April 2024
Tafti
AustraliaIt felt like a resort but with a shopping mall right next door
Stayed in March 2024
Reviewed: 22 April 2024
Luciano
ItalyNothing
Everything is simply perfect, luxurious structure, wonderful rooms and very conveniente position. Staff are also super kind
Stayed in April 2024
Reviewed: 20 April 2024
Osama
CanadaAll was very great there is nothing to complain about.
The property is really nice and clean and very luxurious.
Stayed in April 2024
Reviewed: 18 April 2024
Zainab
United Arab EmiratesThe family fun suite was great however I wish it had two bathrooms that was the only thing I didnt like and the closet is a bit small for a family
The family fun suite was great with so much entertainment for the family
Stayed in April 2024
Reviewed: 15 April 2024
Ahmed
Saudi ArabiaFamily friendly, location, hotel design, breakfast buffet, cleanliness, staff, and everything was great 👍🏻😊
Stayed in April 2024
Reviewed: 14 April 2024
Sharifah
MalaysiaVery good staff at premium leisure lounge, Level 1 Cafe and reception. Very kind and attentive to children. Excellent food with a wide choice and children-friendly
Stayed in April 2024
Reviewed: 8 April 2024
Muhammad
Brunei DarussalamOur villa was slightly secluded. It was nice for privacy but when it rains, you’ll get wet unless you take the buggy.
Great facilities
Stayed in April 2024
Reviewed: 8 April 2024
Mohsen
United Arab EmiratesAlmost everyting, , park , food , place
All great 💯
Stayed in April 2024
Reviewed: 1 April 2024
Mohammed
United StatesThe staff at the kids club, 3 girls useless they need more professional staff to handle the area!
The kids area and the hospitality
Stayed in March 2024
Reviewed: 23 March 2024
Vivian
MalaysiaNothing
Spacious room and grand lobby
Stayed in March 2024
Reviewed: 13 March 2024
Nawal
Saudi ArabiaEverything is amazing 🤍
Stayed in March 2024
Reviewed: 13 March 2024
Nuurzahidah
MalaysiaBreakfast was superb. Room also comfortable and cozy
Stayed in March 2024
Reviewed: 11 March 2024
Shehab
KuwaitAll was good but lobby needs more chairs
Clean, comfortable, staff was friendly
Stayed in March 2024
Reviewed: 11 March 2024
Abdul
MalaysiaThe pillow cases smelled like they were not being changed so it was very disappointing coz we paid a lot of money for the rooms.
The rooms are comfortable but the toilets are a bit small compared to other 5 Star hotels. The pools are superb and the breakfast selections are satisfying. The staff are welcoming and efficient.
Stayed in March 2024
Reviewed: 11 March 2024
Nissrine
AustraliaNothing every thing was amazing
Was very comfortable and clean and I felt very welcomed
Stayed in February 2024
Reviewed: 10 March 2024
Alaa
Saudi ArabiaNA
The whole experience was amazing
Stayed in February 2024
Reviewed: 7 March 2024
Teong
MalaysiaNo
Comfortable, clean, and easy access to shopping mall
Stayed in February 2024
Reviewed: 5 March 2024
Kit
MalaysiaNA
I love this hotel as this is totally good for kids to "Release their Energy". It really so connivence after whole day play in Hotel we can just walk within 5 minute to get our meal settled. I will definitely come back again for the hotel.
Stayed in March 2024
Reviewed: 5 March 2024
Debbie
AustraliaI am very sensitive to smoking and always book a non-smoking room, which I did here, too. But when I came into the room, I thought I was smelling cigarettes. I wasn't sure, so I said nothing and unpacked everything. Then I saw ashes on the bathroom floor. I asked reception to clean it, spray the room, and left. Coming back after three hours, it was still dirty. I got very upset. The towels in the bathrooms smelled, too. Guest relations gave me some compensation, but I was left with the smell and the feeling that the room was not cleaned properly before I arrived. Also, we got there very early, and we couldn't get an early check-in without paying a lot of money. We sat in the lobby for hours before I approached someone else, and she found the room for us. I've been to numerous hotels in the world, and when I fly in early, I usually get a room without being asked to pay another AUD200. Other than this, it would have been a perfect experience.
The hotel is stunning. The room was large and beautiful with a dream bathroom. The facilities are amazing. And the breakfast is outstanding. We would really love it if it weren't for a couple of things that disappointed us (see below)
Stayed in March 2024
Reviewed: 3 March 2024
Fm
Saudi ArabiaIt was disappointing that the room has no coffee machine!
Rooms are clean and comfy. The facilities are amazing (Kids swimming area, Adult pool, Kids Club, SPA, and access to the shopping mall) Breakfast buffet was delicious and divers.
Stayed in February 2024
Reviewed: 29 February 2024
Joseph
MalaysiaCleaning schedule.
Room.
Stayed in February 2024
Reviewed: 26 February 2024
Mohd
MalaysiaCongested traffic could get worse most of evening time
Convenience location (great one-stop centre for everything), price worthy (slightly over budget) and great option for staycation!
Stayed in February 2024
Reviewed: 23 February 2024
Cukhin
MalaysiaThe staff name Abdul shukkur for house keeping attitude was very nice…
Stayed in February 2024
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