All are ok

The environment is cosy suitable for relax

Stayed in May 2024

We asked for some soup bowls. Took a long time for it to be sent to our apartment.

Fair selection of food!

Stayed in May 2024

Good relaxing place with fantastic scenery. Totally out of the city noise.

Stayed in April 2024

If the hotel has full occupancy, the mood and environment would have been drastically different. We intentionally chose to check in on a non-school or public holiday and on a Sunday afternoon. So, whilst it was quiet and peaceful during our stay there, we cannot be sure it will be the same with a full house.

The 3-room Central suite, though a bit expensive, was well worth it. The whole family could go in. The staff at the reception, restaurant and poolside were polite, helpful and not intrusive. The jungle walkway around the lake was well maintained and a fence kept away unwanted wild animals, though we did see a family of monkeys which has gained access. Overall, a nice and pleasant interlude from the usual hotels in the city, beach or resort areas.

Stayed in April 2024

Very spacious apartment with good view.

Stayed in April 2024

Love the view, the bed is comfortable. The place is clean

Stayed in April 2024

During check in, the access cards not programmed for me to access the floor. So, need to go back to the checkin counter. But it's no big deal. Overall, still a good place for family

It's super clean

Stayed in April 2024

During our 2nd stay the bedsheet smells so bad like foot odor. So uncomfortable. So, before we went out my husband put a note on the bed to change the bedsheet . Then only it doesnt smell anymore. There is a distinct smell also coming from the bathroom. Seems like our suite wasnt cleaned well before guest checking in.

2nd time staying at the place. Fav place for us ( me and husband) to stay due to its cozy, comfortable suites. Feels like home.

Stayed in April 2024

Friendly staff

Stayed in March 2024

The chips need to pay. Maybe can consider to provide some snack for free. The nett price is too enough to cover for the chips or maybe cheaper snacks maybe

Spacious, clean, tidy , comfortable for healing

Stayed in April 2024

The View is Awesome!

Stayed in April 2024

insufficient in door car park

unique nature beauty

Stayed in April 2024

Not many vegetarian options. Room service was wrapped in plastic so the food was a bit soggy. The TV in both the bedroom and lounge room were very blown out/overexposed - we tried to fix it with the settings but not much worked.

The bed was huge and super comfy. The pool was excellent in the evening when the sun was not so strong. Incredible views. The walking path around the area is beautiful. Well equipped mini bar with complimentary drinks. The staff are very friendly.

Stayed in April 2024

Just stunning surroundings. Lovely gardens and extra features such as playground, walking track, beautiful pool. Kind staff and incredible food.

Stayed in April 2024

We went for valentine's day and got the dinner. Food was below average. Overpriced for the food .

Services was good .

Stayed in February 2024

The maintainances of the swimming pool could have been better...as it is the most important attraction of the resort

The cleanliness of the apartment and also good buffet

Stayed in March 2024

The overall facilities is very not well maintained which can be improved further

Big unit to accomodate 6 of us

Stayed in January 2024

Breakfast was a total letdown. Very limited choices of food. They don't even serve a simple teh tarik which is a Malaysian delight.

Overall the accommodation was great and facilities was good.

Stayed in March 2024

The view from the room and surroundings of the hotel.

Stayed in March 2024

No kettle, had to pay for coffee pods, no cloth or washing up liquid in the kitchen. Had to ask for microwave, as they didn’t have one in the room, but were supposed to provide one. Bathroom was very small and the water took a while to go down. Asked for gluten free bread, but didn’t provide any.

Location.

Stayed in March 2024

The breakfast buffet isn't as good as many hotels I've stayed in but my main complaint would be about the wi-fi. It was very slow and there were definite connection issues. I had to log in every single time I opened my phone or laptop.

Amazing location and views from a Lake View apartment. Very good service from the staff.

Stayed in March 2024

Breakfast. Limited choices and it was like chaos (too many people with few tables available).

All was good except for breakfast.

Stayed in March 2024

The ala carte order preparation from the restaurant is very slow. Same ala carte menu throughout the day. Boring...

The mountain view from our room in Tower B, the nature walk, and the breakfast buffet

Stayed in February 2024

The food was delicious, the service from the staff from cuisine was great and they were very helpful, swimming pool and environment was really great and relaxing

Stayed in March 2024