No 1 Sutera Harbour Boulevard, 88100 Kota Kinabalu, Malaysia
#40 of 153 hotels in Kota Kinabalu
Guests' ChoiceBased on 1299 hotel reviews
8.4Cleanliness
8.7
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
8.5
Free WiFi
7.6
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End of dialog contentReviewed: 3 June 2024
Tan
MalaysiaSome furniture is look old.
SEA view is Really beautiful. Exspecially on sun set time.
Stayed in June 2024
Reviewed: 31 May 2024
Dr
GermanyUglification of the surrounding area by unsightly high-rise apartment complex under construction
Friendly staff, very comfortable rooms
Stayed in May 2024
Reviewed: 29 May 2024
Shamshuriah
MalaysiaPool
Stayed in May 2024
Reviewed: 20 May 2024
Danisha
MalaysiaVery nice the view very pretty 🫶
Stayed in May 2024
Reviewed: 7 May 2024
Mohamad
MalaysiaNo halal restaurant only Muslim friendly.
Great services & friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Guatno
MalaysiaNothing all ok
Location near at airport staff freindly room big pool
Stayed in April 2024
Reviewed: 12 April 2024
Eve
MalaysiaNice and clean room, we love it 🥰
Stayed in April 2024
Reviewed: 8 April 2024
Mikołaj
PolandOur room has a problem with key card, one of them wasn’t working for entire stay and second one was blocked 1 hour before check out time, so we had to stay and wait for engineer to help us
Swimming pools was really nice
Stayed in April 2024
Reviewed: 6 April 2024
Joanna
SingaporeBalcony seats were dirty
The view from the hotel room was great.
Stayed in April 2024
Reviewed: 1 April 2024
Donny
Brunei DarussalamOld and dated rooms. Wear and tear in the rooms was very obvious. Size of the rooms was on the smaller side.
Facility wise, it's complete.huge assortment of in house dining and kids activities and amenities
Stayed in April 2024
Reviewed: 30 March 2024
Kylee
AustraliaWe booked a sea view room, but our room was pretty much a pool view room. Our view of the sea was mostly blocked by palm trees and our windows were facing in the wrong direction to view the sea fully. The staff at the front desk were surprisingly unknowledgeable about the housekeeping of the internal operations of the hotel (were not familiar with the laundry process and how to charge this).
The breakfast was really great. The bed was comfortable. The service from the staff at the restaurants and at breakfast was excellent. There was plenty of space in our room.
Stayed in March 2024
Reviewed: 21 March 2024
Hazwani
Malaysiathe breakfast is so-so, should improve on the taste
Big pool, the room spacious, really enjoy the lounge
Stayed in March 2024
Reviewed: 15 March 2024
Nur
Brunei DarussalamThe wifi was horrible. We also rented a car where there is no lift to go up from the car park to the reception. Am good climbing up the stairs but not my elderly parents.
The facilities
Stayed in March 2024
Reviewed: 10 March 2024
Johanna
NetherlandsPity they are building those huge apartment blocks right next to the property . Hotel needs to be seriously upgraded . Regularly thing don’t work or leak . Carpets are filthy , hadn’t even been vacuum cleaned when we moved in.
Fantastic location . This is 10th stay . Staff is very friendly and helpful , also at the clubhouse and Pacific .
Stayed in February 2024
Reviewed: 8 March 2024
Daisy
CanadaRoom was a bit dated but still very comfortable.
It had everything that I needed right on the resort.
Stayed in March 2024
Reviewed: 17 February 2024
Anne
Hong KongNothing really. It was crowded with Chinese people but we knew it will be the case during Chinese new year holiday!! As most of them are going on exploration tours during daytime, the hotel was extremely quite though !!
The location and the facilities were perfect !
Stayed in February 2024
Reviewed: 16 February 2024
Chan
MalaysiaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 6 January 2024
Hidayatul
MalaysiaNothing
Resort type hotel. Beach front. Good facilities
Stayed in December 2023
Reviewed: 1 January 2024
Chowsusan
MalaysiaThis is a big property, wish to see more directory signages to direct us back to our rooms in the lobby and all f&b outlets. Lounge service staff should pay more attention to their customers, i was served without spoon for a bowl of sticky rice/ice cream. Took abit of time to wave at them for the spoon.
Rooms are clean, comfortable , with fast wifi connection and excellent view from the room balcony. Buffet breakfast at Five Sail Restaurant has wide spread of asian & western choices . Lunch and afternoon snacks at Alfresco were satisfying. Sitting by the pool bar or in our room balcony , the view of sunset is spectacular.
Stayed in December 2023
Reviewed: 27 December 2023
Ryan
South KoreaThe kids' zone needs improvement. The toys, activities and services were lacking.
The breakfast and pools were nice.
Stayed in December 2023
Reviewed: 26 December 2023
Chris
AustraliaThe resort is a dated and required renovation
Location was great, views and stunning sunrise and sunset. Gideon from the front desk was very helpful.
Stayed in December 2023
Reviewed: 23 December 2023
Affandy
Brunei DarussalamNone.
I was impressed by the hospitality of the staff, especially the concierge who was very helpful in assisting us when we arrived. My 8-year-old grandson, his first time here, really enjoyed the swimming pool.
Stayed in December 2023
Reviewed: 21 December 2023
Rashidah
Brunei DarussalamAir conditioning sometimes not cold enough
Nice Swimming pool., food, nice view. Muffin cafe was great for the kids. Kids had fun
Stayed in December 2023
Reviewed: 20 December 2023
Mohammad
Brunei DarussalamThe aircond in hotel room 🙁 very hot n need to use fan
Lots choice of Swimming pool
Stayed in December 2023
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