Could be time for the mattress to be upgraded although our sleep weren't affected by it. TV channels were old and limited. Android TVs would be the way forward as most would be able to watch Netflix and YouTube streamed to it - perhaps an option when the hotel undergoes a refresh exercise.

Breakfast was scrumptious with plenty of choices from a menu. Service was fantastic and friendly and everyone we encountered served with smiles on their faces. The note and brownie by the GM in conjunction with our Silver Anniversary were nice touches, as were the red cloth on the doorway and folded swans.

Stayed in May 2024

There was a bit of noise from the adjacent room which could not be avoided.

Staff was exceptionally courteous.

Stayed in May 2024

Elegant room, Libby and s in KBs area. Lively staff, good food, nice small swimming pool and wonderful massage!

Stayed in May 2024

Hotel employees are really polite, helpful and friendly. Liked the calm and pleasant ambience inside the hotel, which is very relaxing. The hotel is within walking distance to Jonker Street and other tourist attractions, thus avoiding the hassle of driving and getting caught in traffic.

Stayed in May 2024

The nosie from the pipes in the building could be annoying when your neighbour takes a shower. Other than that, nothing to dislike.

Small and personalised. Uniquely in a peranakan setting. The pool was small but good enough for us. The spa was good as well. All these matched our intention for a 3D2N chillax vacation. Breakfast was a la carte all you can eat, yummy. Front desk staff Anne is very helpful and friendly. She helped us with reservations to popular restaurants and gave us good recommendations.

Stayed in May 2024

if want to be picky, is just the pool. quite small. other than that. overall experience was great.

- The hotel is old and majestic. Historical. - Friendly and hospitable staff. - Service from checking in, bringing up to my room, serving the breakfast and housekeeping was all awesome. no compliant at all. - Love the table service of the breakfast. and the FOOD was great. Appetizing. -Location was awesome too. Facing melaka river, can have a stroll after meals. & eleven is walking distance, food stalls and hawkers are just around the corner.

Stayed in May 2024

Room a but noisy with poor sound insulation (can hear running bath and shower upstairs). Small swimming pool & no shower facilities and aircon not working too well.

Excellent room & decor and furniture. Very good breakfast in the stylist dining room. Useful happy hour, good spa service. Good location - close to town. Friendly staff.

Stayed in May 2024

connecting area between main lobby and lift to hotel room

Room is beautiful. Breakfast is awesome.

Stayed in May 2024

No lunch/snacks available after breakfast only offered an afternoon tea. Not great for a high end hotel!

Loved the colonial style of the hotel. Staff were friendly but didn’t offer any recommendations.

Stayed in May 2024

Very busy at check-in. WOuld have like to take my bicycle, clean, into the room

All good. Breakfast was served early which was good

Stayed in May 2024

Some of the staff didn't seem up to par for such a hotel. Although all of the front desk staff were great, especially Greg, the bartenders and other wait staff seemed a little aggressive and unhappy. Notably I went downstairs for a drink and felt like I wasn't welcomed at the bar, not to mention the drink itself wasn't so well put together.

The design and architecture was beautiful.

Stayed in May 2024

access to old town is very eacy. break fast is good. room is confortable. historical archtecture is interesting.

Stayed in April 2024

Rooms are too close No privacy from noise from adjacent rooms and vice versa

Charming and comfortable

Stayed in April 2024

Bathroom fittings showing their age and toilet is way behind those in Japan and some newer hotels in KL

Friendly and helpful staff

Stayed in April 2024

Breakfast was adequate. Asked for a banana at breakfast was told chef did not have one. There were other options.cold bread supposed to be toast. The room was noisy. Plumbing from next door and talking.

Staff and location. Lovely old house. Big comfortable bed with 4 pillows.

Stayed in April 2024

I would recommend this place overall. It has character but some of the facilities aren’t quite there. It is also in a little out from the historic sites and night market and is located next to a big hospital. The staff were very friendly and helpful overall. The lady from the breakfast room was a star. Toilet was crammed - was hard to sit if you are tall. Use of dark materials for example counter tops made it smaller. The counter tops were small with hardly any space for toiletries bag etc.

Stayed in April 2024

Friendly staff & room is of good size. Good view too facing the river

Stayed in April 2024

There was some confusion at the start of the stay, as I hadn't expected to be paying when we arrived. The communication was poor from Booking.com - so I won't fault the hotel for it. The staff were very patient while we worked out the issue.

The service and staff were really superb. The breakfast was tasty. The location was good for our tastes, we could walk into town along the river, there were some tasty, local restaurants as well as local shops nearby. I'm not sure everyone would have felt secure walking where we did and I would assume others might rely on taxis. The staff were SUPER accommodating and went over any above in EVERY scenario. They managed to get us into one of our rooms early, so we could shower/change and head out while the others were still being prepared. Just excellent service. Couldn't fault them.

Stayed in April 2024

Average breakfast

Large room

Stayed in March 2024

Nil

Good location in interesting city. Breakfast was good, facilities adequate. Old building but comfortable and staff very helpful.

Stayed in March 2024

Had to take up a steep staircase to access the dining room. There’s no lift. They should have linked the dining area to the accommodation block.

Its old world ambiance. The room is large. It’s also close to the tourist area.

Stayed in March 2024

The air conditioning unit was a bit temperamental

The staff, they were extremely helpful and friendly.

Stayed in March 2024

The walls are paper thin, couldn’t cough without someone banging on the wall.

It was close to most things..

Stayed in March 2024

The ceiling fan squeaked

We had a lovely view of Melaka River and the kampong beside it

Stayed in March 2024