Sublot 9-16, Block B, Lot 3806, Parkcity Commercial Square, Jalan Kembar Bubin, Sarawak, 97000 Bintulu, Malaysia
#16 of 32 hotels in Bintulu
Guests' ChoiceBased on 157 hotel reviews
7.7Cleanliness
8.1
Comfort
8.0
Location
8.4
Facilities
7.9
Staff
7.9
Value for money
8.2
Free WiFi
7.5
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End of dialog contentReviewed: 3 June 2024
Fifi
Brunei DarussalamDuring my stay the hotel was in renovating. We need to go up using the stairs. Overall it was okay
The room was good and comfortable
Stayed in June 2024
Reviewed: 1 January 2024
Hakim
MalaysiaCouldn't renew the wifi voucher as the first one expired.
Big cozy room with comfortable bed
Stayed in December 2023
Reviewed: 31 August 2023
Marohah
MalaysiaLocation
Stayed in July 2023
Reviewed: 4 June 2023
Nurqistina
Malaysiano
easy to find it. center
Stayed in June 2023
Reviewed: 13 May 2023
William
MalaysiaStaff less friendly. 🤣🤣🤣
Late check out is the best. Its ok to add on extra cash for it. Love the extra pillow
Stayed in May 2023
Reviewed: 29 March 2023
Shyma
Malaysiaclean room
Stayed in March 2023
Reviewed: 30 December 2022
Rose
MalaysiaThe toilet can be further clean.
The location.
Stayed in December 2022
Reviewed: 21 December 2022
Sharipah
MalaysiaThe lobby decoration is not same with picture
The room comfortable
Stayed in December 2022
Reviewed: 18 December 2022
Hassan
MalaysiaNil
Nice big room
Stayed in December 2022
Reviewed: 9 October 2022
Lau
MalaysiaNeed to renew/upgrade room facilities
Location
Stayed in October 2022
Reviewed: 21 September 2022
Keith
MalaysiaThe Kettle was not clean from the last occupant - moldy left over black tea, and lizard in the room window seal and above the kettle table. all else was fantastic.
Spacoius room, clean and location.
Stayed in September 2022
Reviewed: 19 June 2022
Marni
MalaysiaNone
Very strategic location, next to petrol station and easy to get food from nearby restaurants.
Stayed in June 2022
Reviewed: 17 May 2022
Prem
MalaysiaThey need maintenance to showers
Room was good and big twin 5 foot beds.
Stayed in May 2022
Reviewed: 8 May 2022
Carol
Malaysianot many choice for tv channel
comfortable and worth the price
Stayed in May 2022
Reviewed: 17 February 2022
Lillian
MalaysiaFriendly staffs, comfy bed
Stayed in February 2022
Reviewed: 30 November 2021
Jehan
MalaysiaToilet.
Air-conditioner
Stayed in November 2021
Reviewed: 22 November 2021
Johny
MalaysiaI dont like mirror double place but overall so nice
I like the room very big and comfortable, clean
Stayed in November 2021
Reviewed: 22 November 2021
Dzameir
Malaysia1. Dirty couch in the room 2. Tv selection boring.. no movie channels. Nobody want to watch “goshop”all day.. 3. Wifi sucks!
Front office staff named lala.. thank you for help. U guys should give her a raise.!! I mean it. Very informative n a good staff! Housekeeping team are nice too n helpfull. Thank you.
Stayed in November 2021
Reviewed: 17 November 2021
Imelda
MalaysiaSome of the facilities are broken. They need to repair or replace them. Especially in the bathroom. I don't have anywhere to hang my clothes as the clothes hooks were taken off from the wall.
1. Love the location. Easy access to a lot of places. 2. Quiet and relaxing room. Something I look for when staying anywhere. 3. I was craving for pizza around 11 pm and went down to the Inn restaurant for quick bite. In my pajamas. And no one was judging me.
Stayed in November 2021
Reviewed: 12 November 2023
Yung
Malaysia1. WiFi connection is not easy to connect. Not user-friendly at all. 2. Bad smell in the rooms as we walk in. Need better air sanitation daily. The owner of the business should do spot checks and find out the condition of the rooms. 2. During check out, the male reception returned my deposit of rm100. I noticed that the bank note looks faded. I requested him to replace it to 2x rm50. He turned around and accused me that I was the one who gave him that note when I checked in. Now, the heat discussion started because I myself are very careful with bank notes and told him that all my notes in my wallet are fairly new as I just took all from the bank. So, trying to cool off the situation, i thought it was ok just to take it, although it just looked faded. Then, when i turned and checked the back of the note, i noticed that there was a tape on the back. With this, i would not want to accept it and ask the male reception why he is he giving me a broken note? He continued to accuse me that i was the one who gave him. I am very angry because i know what i have with me and told him he should always check when any customer gave him. I should have taken a picture of the rm100 that I gave him when I checked in. I felt that this male reception didn't know what he was doing because accusing a guest was very wrong. I also urge the hotel management to take this matter seriously because it is my first time that I have encountered a situation like this and been accused of giving the hotel broken bank notes. Please provide better management training to your staff, especially the male reception, so he knows how to better handle the guest and never accused a hotel guest for something that is not true. With his attitude, I will badly impact the image of the hotel. I sincerely wish the hotel all the best in the future and my advice to other guests...
Location wise is OK with a walk-in bar next to the hotel.
Stayed in November 2023
Reviewed: 22 September 2023
Hong
MalaysiaChange night being rejected. Cleanliness is not up to standard. Was being told the payment is handle by property by in the end is a pre-payment. Shower head spoiled, not well maintenance in overall.
Stayed in September 2023
Reviewed: 7 April 2023
Ray
SingaporeNil
Awesome wifi speed
Stayed in April 2023
Reviewed: 12 March 2023
Lau
MalaysiaNeed to upgrade facilities like toilet and air conditioning
location
Stayed in March 2023
Reviewed: 27 February 2023
Lau
Malaysiasmelly toilet
un pleasant staff
Stayed in February 2023
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