The beds were very hard but the pillows and comforter were wonderful. The bed is located in a corner. If a person sleeps closer to the corner, there is no place to plug in and access your phone through the night. The shower curtain is too short and after a shower there was a large puddle of water that needed to be cleaned up. The iPad is a great idea if it is charged up when you arrive. Ours was not. We plugged it in and left for the day. On return, it still would not work. We called and explained the problem including the inability to control the room temperature. After a second call 20 minutes later a new iPad arrived.

The location was perfect. 10 minute walk to the airport to catch an early morning flight. The value was very good. The hotel was modern and very clean. Check in and check out perfect.

Stayed in May 2024

Exceptionally clean room, huge bed

Stayed in May 2024

Slick and modern. Clean, functional. Walking distance of main terminal at airport.

Stayed in May 2024

The duvet felt like it was a little small for the bed but other than that, everything was good.

Within walking distance of the airport, really good for an early morning flight. Self check in and out was easy as and there is a staff member there if you need help. The ipad that controls the blinds etc was easy to work. Loved the black out blind and how you could the colours of the lights

Stayed in May 2024

My Shower was moody and didn’t want to start few times

Very friendly staff and fun room

Stayed in May 2024

Had to unplug the iPad charger to plug in my charger. May need one additional plug near bed, but that is a minor thing.

Good concept well executed. Excellent staff.

Stayed in May 2024

Self-check-in a little challenging

Interesting

Stayed in May 2024

Expensive for 1 night. Everything is automated which is nice on one hand, but also lacks personal touch.

Very close to airport. Very modern and compact and simple room. Yet of high standard.

Stayed in May 2024

Nothing - everything was great. Took me a while to get used to the design since I didn't seriously look through the photos before booking.

This hotel has a very peculiar design. I was shocked when I entered our room. I guess they used creativity to manage space and create a new experience? Overall, I was happy with my stay. It was a new experience, which I enjoyed. They have a lot of lifestyle items for sale such as a pet pillow, intimacy cards, and other fun stuff. It is a place with its own culture. The staff members were all friendly and polite. It is a upbeat, hip hotel. Definitely not traditional, but worth experiencing. Attached are photos of the room.

Stayed in May 2024

That I literally just arrive, sleep, wake up early, and leave again. Only once I had time to enjoy the bar before going to bed. Only aspect to keep in mind for visitors is that some of the walk way to the airport is uncovered and so in bad weather (common for Holland) one can get a little wet.

I always stay at the citizenM when I have an urgent airport related need. I have stayed at this hotel 5 times in 2 years and it never disappoints! It is always a cost effective option compared to its on-site counterparts Sheraton and Hilton, but still is extremely comfortable with good food, good vibes and very comfortable. In all these times I have stayed I could never hear a neighbour's noise. Walls are nice and thick.

Stayed in April 2024

I liked everything!

Amazing tech features in hotel room. Excellent, thoughtful book selection. Kind, attentive staff. Utterly delicious food.

Stayed in May 2024

I didn't like that after almost 30 hours after checkout I still don't have my invoice.

I liked the location, the easy checkin, the rooms and the service in general.

Stayed in May 2024

The cost was a little expensive for 1 night's stay

The location was perfect for what I wanted and the Train station was great for us to visit the city centre at a good rate

Stayed in May 2024

Great location. Management was fantastic to work with- very responsive to all my questions. Will rebook my next visit.

Stayed in May 2024

The direction on the website is really confusing! It took me 20 minutes to find the hotel instead of 3 minutes. If you ask me it should say exit the airport through arrivals 3-4 and turn right immediately and walk with the path. This is how easy it to get to the hotel but the explanation on the website tell you to go to the parking garage look for a wall it's to much and super confusing! The minute you turn right and walk for 1 minute you immediately see the hotel and the way there is clear.

Perfect location for a night layover

Stayed in May 2024

Room size is small

style & decor

Stayed in May 2024

The rooms are tiny No amenities in the room at all Bed is surrounded on two side by walls and one side by window making it difficult to get out of bed

Close to the airport terminal. Easy check in and check out Lovely staff Nice big bed

Stayed in May 2024

We had to book a hotel as our flight was cancelled. The Citizen M is within walking distance of the terminal and the price was good. Everything about the hotel exceeded our expectations.

Stayed in May 2024

We liked everything

Energy saving. Comfortable bed. Plenty of hot water. Great breakfast

Stayed in May 2024

I loved my stay here. The only thing I have feedback on is that there was parmesan cheese on my vegetarian penne all'arrabbiata dish but parmesan cheese (parmigiano reggiano) is not vegetarian because it has rennet in it! Just so the chefs know :)

The staff were extremely friendly, helpful and kind. I had a wonderful stay here. It was my first time staying alone in a hotel and it was perfect for a solo stay.

Stayed in May 2024

Nothing

This hotel is totally unique in the customer experience it offers . From the types of jam that I had never seen before to the high tech in-room shower this was unlike any hotel I have been to before ……and I loved it 😍

Stayed in May 2024

Room could be a bit bigger for two, expensive

Perfect location right at the terminal of Shiphol airport

Stayed in May 2024

Tiny room for 2 adults, no coffee maker in room. A second garbage can would’ve been useful.

Close to airport (5 minute walk).

Stayed in May 2024

The hotel facilities, proximity to the airport, friendliness of staff. Tim, the barman, was amazing. Friendly and knowledgeable. The room was clean, accessible and fun! Thoroughly enjoyed every moment.

Stayed in May 2024