Kasteellaan 10, 5932 AG Venlo, Netherlands
#17 of 28 hotels in Venlo
Guests' ChoiceBased on 227 hotel reviews
8.4Cleanliness
8.5
Comfort
8.6
Location
9.2
Facilities
8.4
Staff
9.1
Value for money
8.0
Free WiFi
8.9
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End of dialog contentReviewed: 29 April 2024
Tobias
GermanyYoung personell at counter partly a little unexperienced for a hotel that grade. Friendly though.
Birds singing outside all day.
Stayed in April 2024
Reviewed: 15 April 2024
Susannah
United KingdomDinner was reasonable, but a little lacking in flavour
Fantastic location, excellent facilities (loved the sauna and pool), extensive and delicious breakfast
Stayed in April 2024
Reviewed: 4 March 2024
Leni
Belgiumvery nice breakfast. A lot of choices. It was a spacious room (superioir). location was nice.
Stayed in March 2024
Reviewed: 4 March 2024
Paulyn
GermanyWe ordered a crib but it wasn't delivered. The sauna is not cozy but functional. We asked what the service charge was for and we didn't get a satisfactory answer.
Location. The charm of being inside a chateau in the middle of the lake. The green surroundings. The staff were very helpful and friendly. We all had a good night of relaxing and deep sleep. The hotel uses Rituals for shampoo, conditioner and hand wash and they smell so good. The room also has coffee so that helps and the view from the windows is spectacular. Our toddler was happy to see so many birds and to explore the garden grounds.
Stayed in March 2024
Reviewed: 19 February 2024
Joke
BelgiumAmazing suite, we had a fantastic stay with diner downstairs in the evening. Very nice breakfast buffet with so many choices, friendly staff, perfect value for money.
Stayed in February 2024
Reviewed: 10 February 2024
Constanze
BelgiumThe rooms were big and good but could use some updating. The commmunication before booking was a bit rocky. Most importantly, the pool area and the pool itself were a bit cold, so we only went once and could not stay long.
The hotel surroundings are lovely with the pond and the restaurant was great.
Stayed in January 2024
Reviewed: 31 January 2024
Yara
Saudi ArabiaVery spacious. Restaurant is great.
Stayed in January 2024
Reviewed: 2 January 2024
Nora
United KingdomBeautiful old property sympathetically restored lovely rooms great beds and pillows good room service as restaurant was full so would recommend booking in advance we only stayed one night on our way back home from Germany good breakfast with excellent continental buffet and some hot offerings as well good parking facilities with 5 or 6 electric charging bays
Stayed in December 2023
Reviewed: 18 December 2023
Mkjazz
FranceThe Air conditionning could not be turned off and the windows of my room could not be opened either
Superb venue with a beautiful garden, I only wish I had come in the summer to make the best of it Great plentiful breakfast and very nice dinner too Comfortable beds and very quiet room too. Nice personnel.
Stayed in December 2023
Reviewed: 18 December 2023
John
NetherlandsThe staff was amazing!
Stayed in December 2023
Reviewed: 13 December 2023
Paul
United KingdomThere is a limited menu in the restaurant. The food is nice and good quality, however the limited choice means that you need to consider other options if staying at the hotel for a longer period of time. There is no lunch time menu apart from the bar menu which is also limited. More choice and lower costs for food would be better from my perspective.
The hotel has a lot of charm and character. It is nicely laid out, not too big but not too small. The rooms are "old fashioned" and in many respects you take a step back in time. for example you have a real key to open the door, the furniture is not modern and so reflects the character and charm of the hotel. The rooms are comfortable, however for me the bed was not firm enough but this is a personal choice and not a fault of the hotel.
Stayed in December 2023
Reviewed: 10 December 2023
Steven
NetherlandsThe rooms need a big overhaul. Everything feels like it has been used for over 30 years and not very well maintained. Loose fittings, broker A/C and heating units, old fashioned.
The hotel is in a very nice castle. The staff is very friendly. Good restaurant and likewise good breakfast. The bed is comfortable, the facilities are clean.
Stayed in December 2023
Reviewed: 28 November 2023
Vadim
GermanyHamam cabine is more a joke than a real hamam, sized with 2m2 and with a place for 4!!! people.
Everything was wonderful, staff was very friendly and dinner-just amazing, thanks chef! Very pleasant bonus of having sauna and swimming pool!
Stayed in November 2023
Reviewed: 21 November 2023
Samer
Jordanvibes of hotel
Stayed in November 2023
Reviewed: 19 November 2023
Marc
NetherlandsSmelly bath room, 35 eur per night for dog while nothing special was arranged for our dog
Restaurant, employees,
Stayed in November 2023
Reviewed: 8 November 2023
Anil
United Arab EmiratesProperty does not have a well equipped fitness space also the pool is too small.
Spacious room with all the modern amenities. Breakfast was good but could have offered more choices. Location is really beautiful as seen in the images.
Stayed in October 2023
Reviewed: 20 October 2023
Ashley
GermanyWe were only there for one night- we have no complaints!
Beautiful chateau in a lovely setting! The staff is wonderful- very helpful!
Stayed in October 2023
Reviewed: 18 October 2023
Cglynos
GreeceThe carpets need changing asap, because they were filthy and old. Also, noise travels through the ceiling very easily. The guest on the floor above was walking around the corridors during the night and it felt like they were walking on my ear.
Breakfast was superb! The bed was super soft and comfy! Staff were outstanding! The location was gorgeous and it really shows that the owner and staff care for the property! Super friendly with pets!
Stayed in October 2023
Reviewed: 6 October 2023
Ger
NetherlandsThe price off the dinner and the wine
Breakfest was verre good
Stayed in October 2023
Reviewed: 5 October 2023
Dirk
United StatesRather noisy when there were business meetings. Carpeting could use some TLC. Parking was a bit of an issue.
Breakfast was excellent. Great selection each day, fresh bread and cheeses. Rooms were spacious and clean. Comfortable beds. Quiet location.
Stayed in October 2023
Reviewed: 19 September 2023
Mikkel
DenmarkThe sauna didn't heat even though the reception had said they were turning it on.
Beautiful hotel. Nice pool.
Stayed in July 2023
Reviewed: 18 September 2023
Alessandra
Ireland35 euros for a pet is a joke. My cat only sleeps. I understand that a pet might damage the room and I'd totally accept a hold of 50 euros in case of damage of 15 euros like all the other hotels I've been to but 35 euros for nothing... I won't go back for this price. One of the saunas wasn't working. The spa area looks a bit abandoned and one shower was dripping water the whole time. This is unacceptable in 2023. People don't have water and that water was running the whole time. A recyclable bin is a must, again, in 2023 we should be recycling everything in the rooms. Breakfast can be better for what we are paying.
The hotel looks amazing, an amazing location and the staff were great. Great car park. Highly recommend the restaurant.
Stayed in September 2023
Reviewed: 12 September 2023
Helen
United KingdomNoisy air con unit in the room with pipe exciting through open window. Not ideal. Grassy area with sunbeds near indoor poor was handy but needed to be looked after better, ie weeding and grass cutting
Good food, breakfast exceptional and dinner very good but a little pricy
Stayed in September 2023
Reviewed: 31 August 2023
Micah
United KingdomRooms will need a refresh before too many more years
Quirky and charming hotel with lovely grounds, excellent breakfast, decent sauna & pool.
Stayed in August 2023
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