Piet Heinkade 11, Zeeburg, 1019 BR Amsterdam, Netherlands
#169 of 464 hotels in Amsterdam
Guests' ChoiceBased on 2246 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
8.5
Facilities
8.5
Staff
8.6
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 26 May 2024
Mcpherson
United StatesCoffee
Breakfast was very good.
Stayed in May 2024
Reviewed: 21 May 2024
Michelle
South AfricaThe hotel is far from the city, we had to take a taxi.
Room is big, modern and very comfortable.
Stayed in May 2024
Reviewed: 20 May 2024
Vishakh
AustraliaLocation.
Nice Location. Tram stop across the road. Walkable distance from Amsterdam Central.
Stayed in May 2024
Reviewed: 18 May 2024
Adhyd
United KingdomVery expensive for what it was
Location
Stayed in May 2024
Reviewed: 15 May 2024
Samir
United KingdomRoom, Breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Audry
BelgiumService was quite slow at the Reception and at the bar
Clean hotel
Stayed in April 2024
Reviewed: 13 May 2024
Brian
CanadaBreakfast was the most expensive that we have ever encountered, especially as we eat a light breakfast.
Excellent location for connecting to the Viking cruise ships Thank goodness for the light breakfast that was available in the bar.
Stayed in May 2024
Reviewed: 12 May 2024
Grant
United KingdomValue for money, breakfast trays sitting out in the hallway until mid afternoon. Room was nice and clean but nothing to rave about. €50 a night deposit taken for mini bar which was empty from the start.
Nice room, local enough for the main square. Friendly staff
Stayed in May 2024
Reviewed: 11 May 2024
Nancy
United StatesSeveral of the employees were not especially welcoming or friendly. When we arrived after our cruise we went to the person at the front desk who never smiled and was not friendly. She simply told us to come back at 3pm. We were aware of this and had to ask if they would store our luggage(which we already had read that they would do) The concierge who stored our luggage was not friendly or welcoming either. Another thing that I didnt like was that I never received a detailed receipt listing the charges to the room.
We liked the room. It was very clean, spacious and had a good view. Did not like the pillows but the bed was comfortable.
Stayed in May 2024
Reviewed: 10 May 2024
Jiří
Czech RepublicDeposit for room is requested, but its return to virtual card (ApplePay - the same which was used for deposit payment) was complicated and lasted two weeks, not 2-3 days as they say you during check-in...
Stayed in April 2024
Reviewed: 5 May 2024
Louise
United KingdomRestaurant was very unorganised. If your going to take orders without writing anything down, it is essential staff have a very good memory. We only ate in the restaurant on the first night the waiter took our order by memory , then he must have forgot most thinks that we ordered as we spent the whole evening asking for things. They were just as unorganised in the bar down stairs, there was plenty staff but clueless.
Location was good. Very clean, nice staff. Good shower. Spacious room with good view. Reception staff and housekeeping were excellent.
Stayed in May 2024
Reviewed: 4 May 2024
Milica
SerbiaCheck in/out too long Taking deposit for paid stay
Location Stuff is kind
Stayed in April 2024
Reviewed: 4 May 2024
Imad
JordanI tried to call reception and the consierge more then 5 times each to have someone clean my room and no one answered. I called every number and no one answered. I finally called 9 for emergency to ask how to reach the front desk. A lady answered, asked if it was an emergency, then hung up on me. I hunted down a housekepper in the hallway who was very nice and did clean my room.
Housekeeping and bar staff are very nice.and attentive.
Stayed in May 2024
Reviewed: 27 April 2024
Fiona
AustraliaThe only thing I would change is the pillows in the beds. Only given one flattish European pillow. Would have like the choice of a flat and and firmer pillow and prefer a standard pillow. Suggest reintroduce a shuttle pick up from close to central station. A bit of a walk from central station with suitcases and even tram stop close to hotel a bit difficult to travel from with suitcases.
Lovely view over the river to watch river tradition. Close to central station to walk trains, buses, trams and ferries come and go. View over city. Good breakfast options and restaurant nice selection of well cooked food. Rooms comfortable and reasonably sized. Appreciated under tile heating in the bathroom. Good storage areas in the room
Stayed in April 2024
Reviewed: 26 April 2024
Charles
United StatesFriendly staff, excellent restaurant facilities, central loation.
Stayed in April 2024
Reviewed: 25 April 2024
Leslie
United StatesNot being told we needed to make reservations for dinner in the restaurant.
The vicinity to our river cruise boat.
Stayed in April 2024
Reviewed: 25 April 2024
Stanley
United KingdomOne morning the saunas weren't turned on and the gym had not been cleaned.
The breakfast was nice, good selection. Room was clean and beds were comfortable.
Stayed in March 2024
Reviewed: 23 April 2024
Begovic-vreta
NetherlandsPretty much dust in the room.
Stayed in April 2024
Reviewed: 17 April 2024
Vinod
United Arab Emiratesfor me, all was ok
breakfast was good, many verities and tasty, room location was also fantastic, has nice view from room
Stayed in April 2024
Reviewed: 15 April 2024
Mike
United KingdomThe bar took a while to get served and didn't open late enough
Friendly staff, helpful when I'd screwed up my booking, great facilities
Stayed in March 2024
Reviewed: 15 April 2024
Steven
AustraliaRoom pillow not good , stains and hair on sheets
Looking good
Stayed in April 2024
Reviewed: 15 April 2024
Bart
NetherlandsThere was quite some dust on the windowsill.
Location, the view, and the room itself.
Stayed in April 2024
Reviewed: 10 April 2024
Deidre
United KingdomGood location as we were getting on a boat. Comfortable room.
Stayed in April 2024
Reviewed: 10 April 2024
Lee
United KingdomThe location is a little bit awkward to get to.
Staff are incredibly friendly, welcoming and helpful.
Stayed in March 2024
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