Service was quite slow at the Reception and at the bar

Clean hotel

Stayed in April 2024

Breakfast was the most expensive that we have ever encountered, especially as we eat a light breakfast.

Excellent location for connecting to the Viking cruise ships Thank goodness for the light breakfast that was available in the bar.

Stayed in May 2024

Value for money, breakfast trays sitting out in the hallway until mid afternoon. Room was nice and clean but nothing to rave about. €50 a night deposit taken for mini bar which was empty from the start.

Nice room, local enough for the main square. Friendly staff

Stayed in May 2024

Several of the employees were not especially welcoming or friendly. When we arrived after our cruise we went to the person at the front desk who never smiled and was not friendly. She simply told us to come back at 3pm. We were aware of this and had to ask if they would store our luggage(which we already had read that they would do) The concierge who stored our luggage was not friendly or welcoming either. Another thing that I didnt like was that I never received a detailed receipt listing the charges to the room.

We liked the room. It was very clean, spacious and had a good view. Did not like the pillows but the bed was comfortable.

Stayed in May 2024

Deposit for room is requested, but its return to virtual card (ApplePay - the same which was used for deposit payment) was complicated and lasted two weeks, not 2-3 days as they say you during check-in...

Stayed in April 2024

Restaurant was very unorganised. If your going to take orders without writing anything down, it is essential staff have a very good memory. We only ate in the restaurant on the first night the waiter took our order by memory , then he must have forgot most thinks that we ordered as we spent the whole evening asking for things. They were just as unorganised in the bar down stairs, there was plenty staff but clueless.

Location was good. Very clean, nice staff. Good shower. Spacious room with good view. Reception staff and housekeeping were excellent.

Stayed in May 2024

Check in/out too long Taking deposit for paid stay

Location Stuff is kind

Stayed in April 2024

I tried to call reception and the consierge more then 5 times each to have someone clean my room and no one answered. I called every number and no one answered. I finally called 9 for emergency to ask how to reach the front desk. A lady answered, asked if it was an emergency, then hung up on me. I hunted down a housekepper in the hallway who was very nice and did clean my room.

Housekeeping and bar staff are very nice.and attentive.

Stayed in May 2024

The only thing I would change is the pillows in the beds. Only given one flattish European pillow. Would have like the choice of a flat and and firmer pillow and prefer a standard pillow. Suggest reintroduce a shuttle pick up from close to central station. A bit of a walk from central station with suitcases and even tram stop close to hotel a bit difficult to travel from with suitcases.

Lovely view over the river to watch river tradition. Close to central station to walk trains, buses, trams and ferries come and go. View over city. Good breakfast options and restaurant nice selection of well cooked food. Rooms comfortable and reasonably sized. Appreciated under tile heating in the bathroom. Good storage areas in the room

Stayed in April 2024

Friendly staff, excellent restaurant facilities, central loation.

Stayed in April 2024

Not being told we needed to make reservations for dinner in the restaurant.

The vicinity to our river cruise boat.

Stayed in April 2024

One morning the saunas weren't turned on and the gym had not been cleaned.

The breakfast was nice, good selection. Room was clean and beds were comfortable.

Stayed in March 2024

Pretty much dust in the room.

Stayed in April 2024

for me, all was ok

breakfast was good, many verities and tasty, room location was also fantastic, has nice view from room

Stayed in April 2024

The bar took a while to get served and didn't open late enough

Friendly staff, helpful when I'd screwed up my booking, great facilities

Stayed in March 2024

Room pillow not good , stains and hair on sheets

Looking good

Stayed in April 2024

There was quite some dust on the windowsill.

Location, the view, and the room itself.

Stayed in April 2024

Good location as we were getting on a boat. Comfortable room.

Stayed in April 2024

The location is a little bit awkward to get to.

Staff are incredibly friendly, welcoming and helpful.

Stayed in March 2024

Nothing

So glad we booked this place. Short walk to everything. The place was very modern. Beds were comfortable. The place was extremely clean. 24 hour reception and staff were lovely. Also had a self service snack bar with so many yummy snacks for when you’re hungry at night

Stayed in March 2024

A but if a nightmare with the lift in the morning… Breakfast is busy!

The view’s from the room and how spacious the room is.

Stayed in April 2024

We had a room with a view of the harbor and the city. Room was modern and comfortable. Walking distance to the central station. There is a tram stop in front of the hotel but we liked walking to the station to catch the tram to the city center.

Stayed in April 2024

Shower head is crap aircon not cooling reception takes to long.

Location

Stayed in April 2024

Unfortunately, the room was not very clean, it needed to be vacuumed and dusted properly, we asked at the reception to have our room deep cleaned but even after that it was clear areas has been missed.

Spacious room with a great view! The breakfast was excellent, great variety both hot and cold. We used the gym a couple of times.

Stayed in April 2024