Paleisstraat 5, The Hague City Centre, 2514 JA The Hague, Netherlands
#8 of 52 hotels in The Hague
Guests' ChoiceBased on 497 hotel reviews
8.8Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.0
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 29 August 2023
Lorraine
JerseyA mirror in the bedroom with some natural light would’ve been a bonus
Stayed in August 2023
Reviewed: 29 August 2023
Christopher-ryan
Germanynothing to complain
very clean, modern and cozy. The staff was very helpful and friendly. The breakfast was excellent.
Stayed in August 2023
Reviewed: 24 August 2023
Christine
AustraliaWe arrived with heavy luggage. As there were steps up to reception we requested on the intercom that the disabled lift at the entrance be sent down for us. A staff member told us it was not working but there was no offer to assist us. We struggled up the steps with three heavy cases.
The hotel location was pleasant and quiet. Staff were generally very helpful. My husband was particularly pleased with the daily chocolate hour which was areal treat.
Stayed in August 2023
Reviewed: 23 August 2023
Jesse
Netherlandsthe rooms were dusted quite poorly before our arrival. there were cobwebs around the edges of the ceiling. the bathroom was still wet when we arrived for some reason. however, neither of these things ruined our stay! we really enjoyed it.
rooms were small but efficient, theres a sofa for just having a seat and a table for whatever it is you want to do. beds were very comfortable, sheets are a bit thin though, personally i like snuggling under a fat blanket. shower was also really good and comfortable! staff is very friendly. would definitely recommend!
Stayed in August 2023
Reviewed: 19 August 2023
Margaret
United KingdomThe hotel went above and beyond to accommodate my arrival time and my car pickup time . Couldn't have asked for more. Very pleased. It made such a difference to me as I was travelling alone . Excellent communication. I felt like a valued customer.
Stayed in August 2023
Reviewed: 17 August 2023
Seana
United StatesReception staff were sometimes difficult to find. When present, they were consistently friendly and helpful
n/a
Stayed in June 2023
Reviewed: 8 August 2023
Lucy
New ZealandComfortable Central stay in The Hague. Great facilities - would return!
Stayed in July 2023
Reviewed: 2 August 2023
Dogan
Turkey The stuff was not very helpful. they charged for the garage but there was no place in the garage. 
Comfortable and very good location
Stayed in July 2023
Reviewed: 31 July 2023
Stefano
United KingdomParking slightly expensive (27€ per night)
Good location, good breakfast , clean and spacious bedroom
Stayed in July 2023
Reviewed: 30 July 2023
Paulien
NetherlandsThe only Renato is that the floor in the bathroom was getting slippery while taking a shower
The room and location were excellent and the staff was very friendly!
Stayed in July 2023
Reviewed: 30 July 2023
Jen
United KingdomHotel is amazing - lovely bed and massive bathroom! Fabulous
Stayed in July 2023
Reviewed: 27 July 2023
Greg
New ZealandProbably didn’t like being charged 25 euro per day to park car. Felt the price of hotel was top end compared with others so could have been complimentary.
Each morning I was greeted with a lovely smile from the same lady who served us in the bar. She new our drinks and what we liked generally. This was my second stay here this year, the location is superb, rooms so comfortable and love staying there
Stayed in July 2023
Reviewed: 23 July 2023
Suzie
BelgiumIt was my husband’s birthday. This hotel, the beautiful and quiet room, the breakfast, the cocktail, the friendly and helpful personnel. It was all perfect.
Stayed in July 2023
Reviewed: 23 July 2023
Richard
United KingdomI could have been informed that I had been upgraded to a double room when I originally two singles
Ideal location to stay in the Hague
Stayed in April 2023
Reviewed: 21 July 2023
Paul
United KingdomLarge room and shower. Very good desk area and settee. Very quiet and comfortable
Stayed in July 2023
Reviewed: 19 July 2023
Julie
United KingdomVery comfortable and clean
Stayed in July 2023
Reviewed: 18 July 2023
Lars
SwedenBest location in Haag, quite but still in the center. Super flexibel service! Room was just perfect.
Stayed in July 2023
Reviewed: 16 July 2023
Ej
United StatesDid not like check out, received the wrong final bill from someone else and no apologies whatsoever from the front desk person. Wasn’t very friendly either.
The hotel was located very well. Check in was super friendly and quick. Our highlight was Pilvi she was responsible for the breakfast area and soooooo sweet and attentive. She made us very welcome and special. She always greeted us with a smile on the morning and even came out to say goodbye when we we’re leaving to go back home. Such a lovely person!!!!!
Stayed in June 2023
Reviewed: 4 July 2023
Mherder
CroatiaWe don't have any remarks or dislikes. 😊
It's a lovely, comfortable hotel, on an amazing location. Staff is very nice and professional. It's very nicely designed interior, with a great touch of the dutch culture. Food is very good, and wine chart is very interesting.
Stayed in July 2023
Reviewed: 29 June 2023
Vassileios
Greecei would appreciate toothpaste and mouthwash
excellent location very friendly staff excellent room
Stayed in June 2023
Reviewed: 25 June 2023
Elham
CanadaExpensive for the service
Location was excellent staff were very nice and helpful
Stayed in June 2023
Reviewed: 24 June 2023
Hunjoon
South KoreaNone.
Amazing room with a large bathroom.
Stayed in June 2023
Reviewed: 22 June 2023
Allan
NetherlandsI find the reception/customer service needs improvement. There is no one in the check-in but I have to wait for around 15 - 20 mins before I can check-in as the front desk was busy with some paper works.
The room was stylish and spacious, and the bedrooms and bathrooms are modern and well equipped.
Stayed in June 2023
Reviewed: 20 June 2023
Jan
Germanybreakfast was disappointing for the price. not much selection. parking with 27€ per night expensive.
nice location, clean, quiet, as promised. good value for money.
Stayed in June 2023
Reviewed: 19 June 2023
Andrew
United KingdomNothing
A great location, great rooms, friendly accommodating staff. Really cannot speak highly enough of this hotel
Stayed in June 2023
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