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Stayed in May 2024

The staff wasn't very friendly. They were speaking in Dutch among themselves, to me it seemed they were making some inappropriate political jokes, which I didn't like.

The hotel is located in the heart of the city.

Stayed in May 2024

The rooms were adequate but a little tired could do with some updating.

Location was perfect, close to Restaurants, shopping, trams Staff were very friendly, after a very long flight from Australia we were able to get into our room on arrival, which was very much appreciated.

Stayed in May 2024

There was a cold breeze coming in from the window, which was closed and inaccessible. The card reader on the room door was also broken and didn't fully work.

The bed was comfortable and firm, location was really good, very accessible by public transport. The room service was also very good considering I could just ask for amenities on my phone.

Stayed in May 2024

The shower over the bath - was very high to step in and out of. The shower screen leaked and soaked bathroom floor.

Staff were excellent!

Stayed in May 2024

Very close to Ahoy, metro shops and restaurants however age of thé building makes it less immune to street noise, not having a restaurant is minus but location makes up for it. Very friendly and helpfull staff

Stayed in February 2024

Old furniture

Comfort room, nice location

Stayed in May 2024

Nothing! I’d stay again.

Lovely place with helpful staff and great storage area for bicycles. There was a bath in the room which was very welcome after a long ride. Breakfast was quite adequate and having fruit infused cold water to fill up your water bottle in the reception area was appreciated.

Stayed in May 2024

Rather difficult to find on foot from the railway station, and the nearest metro station to the hotel, Beurs, has no lift or escalator. Stadhuis is also near and does have a lift.

Nice breakfast, with plenty of variety.

Stayed in April 2024

All the hotel need to be remodeled (especially the windows)

The staff and the position

Stayed in April 2024

Wifi was very slow. TV - couldnt watch it as it was the other end of the room to the bed and it doesnt adjust. Separate toilet - room too small to use properly, legs didnt fit so couldnt close the door. Room walls very dirty, need painting.

Staff friendly and welcoming. Good location in the centre. The bed was very comfortable. Breakfast was delicious with a wide choice to select from.

Stayed in April 2024

Equipment

Clean Address

Stayed in April 2024

the waterproof stripe of the shower room is broken

Big room space, Convenient location, Helpful staff Tidy fitness

Stayed in April 2024

The hotel is dated, decoration, rooms are old. It was a busy day so everything was a bit slow, but that was to be expected. Bathroom cleanness was discutable.

Perfect location and friendly staff

Stayed in April 2024

Building is quiet old

Location is very central

Stayed in March 2024

Needs a little TLC as it's a bit old, but perfectly acceptable for a short break stay.

Very central and very good price for location.

Stayed in April 2024

Adjoing door in room but I could have asked to move if I was that bothered.

Great location. Only slight issue was room had an adjoining door. Bring ear plugs but purely because the hotel is in the middle of the city!

Stayed in March 2024

Old furniture, old windows

Stayed in April 2024

Not what I expect from an NH Hotel! The room furniture ist very old, very used and everything looks cheap and kind of neglected. The carpets on the floors and in the rooms are also old and have a lot of stains. Everything is acceptable clean, if you do not look to closely. The staff was friendly, but a bit slow. If it would be a 3-star hotel, everything would be fine. But for a 4-star hotel this is low quality.

The location is great! Right in the center with everything you need in walking distance.

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

The hotel was close to the train station, which was very convenient for us as we travelled to other cities such as Delft, Den Haag and Scheveningen and Noddorp to see old places after 27 years.... Good memories....they changed a lot.

Stayed in April 2024

The location is great, hotel is slightly old but still very functional

Stayed in April 2024

Unfortunately the bedside table was broken which spoilt the overall feel of the room. The staff were generally good but on the final morning when we were checking out they were unable to give us the parking discount due to lack of tickets and did not offer any option to remedy this but were quite dismissive. When we entered the room some welcome strawberries had been left by the previous occupant of the room and were mouldy. Our towels were also removed each day although we hung them up as requested and this resulted with housekeeping removing my dressing gown with the towels which has now been lost.

Breakfast was excellent choice and quality, the room was very big and very clean. Some of the staff were very helpful but not all and it appeared that they did not communicate with each other over our issue which had to be explained several times and this could have been avoided by putting some notes on our booking.

Stayed in April 2024

Nothing

Nice staff, great location ! Everything was available

Stayed in April 2024