I had to navigate two sets of stairs (about 5 steps each) to get to my room, with a heavy suitcase it was not easy. The room was OK but I could hear people talking in other rooms at all hours of the night. The bed was OK but the bed covering was not so great, it would have been nice to have 2 proper pillows. There was only one small coffee cup in the room. The shower is quite small and doesn't not have a flat floor surface which makes it feel odd. When I checked out I was told that there was a 'breakfast' charge on my account, even though I didn't eat in the hotel at any time; the reception staff seemed to be sceptical.

The hotel is a good location, walking distance from Centraal Station or by tram, lots of places to eat in the area.

Stayed in May 2024

A little bit cold inside

View and location

Stayed in May 2024

The shower glass screen did not extend long enough, so water kept splashing out and floor outside was wet at the end of the shower.

The room was way bigger than expected! Super spacious for 2 people with our multiple suitcases. Location was very convenient to the shops and attractions.

Stayed in April 2024

Due to miscommunication woken up twice by housekeeping. Rest everything okay.

Nice room. Nice view. Comfy beds. Good bathroom

Stayed in May 2024

Wall of the rooms needs to be renovated. Impossible to open the windows ( air too dry). carpet on the ground. The room was dusty : underwear was left in the room by the previous customer, carpet was not cleaned (handkerchiefs under the bed). We informed them directly after our arrival but nobody went to clean … And they dare to ask us 70€ extra cleaning for our dog for 2 nights, ( dog really clean, no damage done, nothing wrong with it) … unbelievable !!! With the extra cost for « sustainability » ( nothing noticeable: single use plastic containers for soap) and dog cost, The price quality ratio is really expensive !!! We now understand why they’re asking a deposit at the arrival 🤨 No direct access with the lift to the parking ( need to carry the luggage in the stairs)

Location really good, in the centrum and close to the metro and tram. The rooms are large and comfortable, well equipped. The parking is also an advantage. Fitness facilities included

Stayed in May 2024

The room that we stayed in (4332) had brown insulation foam under the window. I also requested a double bed and we got two single beds put together with 2 separate duvets. It sort of takes the romance out of a holiday - especially if you're paying €260 for a 2 night stay.

Location was great, staff were friendly and room was clean

Stayed in May 2024

The parking area was full. Musquito’s in the room.

Breakfast is very good!

Stayed in May 2024

Fairly simple room.

Great location, bike parking, helpful staff, wonderful breakfast.

Stayed in April 2024

The location is perfect. Next to a metro station and tram stops are nearby. Several attractions are no further than a walk of 30 minutes. Our room in the old wing was spacious but we had to climb some stairs with our luggage. Thanks to the staff for helping out.

Stayed in May 2024

price is quite high but relatively lower than others

big spacious room and just 12min walk to rotterdam centraal. very clean room and clean common area as well.

Stayed in May 2024

Somewhat expensive and staff didn’t seem happy to be working.

Very nice hotel on a great location. Really city center and walking distance to train, metro right in front. Hotel oozes out a fancy vibe. And has everything you need from breakfast to cocktails and a wonderful terrace.

Stayed in April 2024

The sofa bed was a bit of a disappointment, we were 3 elderly ladies.

It was a good size room. Lovely bathroom. Staff helpful.

Stayed in April 2024

The rooms were dated. A fire alarm went off at 1 am waking up the whole floor and nobody around to navigate the situation.

Very nice breakfast

Stayed in March 2024

Expensive for such a small room.

Nice breakfast.

Stayed in April 2024

Being woken up by doors ( I think) closing loudly, they need a little felt in the jams or something. Really irritating to be woken up in the morning like that...

Location, good size room, accommodating staff.

Stayed in April 2024

All was good.

Room upgrade :) Very good service from the staff.

Stayed in March 2024

It was very cold in my room and the temperature could not be turned higher than 3 degrees which was still very cold.

Great breakfast. Convenient location. Friendly staff.

Stayed in March 2024

Not providing water in the rooms daily. Sometimes they don't replenish water at the gym

The cleaning staff and the front desk staff are superb

Stayed in April 2024

The direction of tram 4 and 7, which both stop in close proximity of the hotel was unclear to me. Very old (and "cracking") elevator.

Conveniently located close (15 min walk/4 minutes by tram) to train station (I had to take the EuroStar early in the morning. Typical business hotel, but nothing wrong with that. Friendly staff, clean rooms and comfortable bed. didnt have breakfast because of early departure.

Stayed in March 2024

Nothing

Great location, very nice staff

Stayed in April 2024

The cleanliness was poor. The towels were changed in the bathroom, but shampoo and shower gel were not provided. The room was also dusty. And besides Mr. Mark, the staff at the reception were very unfriendly and unhelpful. I went to buy shampoo in my pajamas at midnight. I asked for housekeeping to be warned, but they didn't take it seriously.

location, room (but new one, not old rooms. Old rooms are very bad!!!)

Stayed in April 2024

gym too small

location

Stayed in April 2024

-

Location & service w smile

Stayed in April 2024

Room and location were fine. The room we had, had stairs to/from so be good to know if stairs are involved to note that in description when reserving room. Restaurant menu did not have GF bread or other options on hand, wondering if this is something that would be included if hotel were alerted to GF of guests?

Stayed in April 2024