Vaalsbroek 1, 6291 NH Vaals, Netherlands
#7 of 9 hotels in Vaals
Guests' ChoiceBased on 247 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.8
Value for money
7.5
Free WiFi
8.2
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End of dialog contentReviewed: 31 October 2021
De
BelgiumWe heard a lot of noises in our room (the room was located beside the lift and street) and in our opinion the matrass wasn't that comfortable. We also expected more well-being facilities (hammam, jacuzzi).
Nice setting. Nice, large rooms. Great breakfast. Nice staff.
Stayed in October 2021
Reviewed: 26 October 2021
Mallena
United StatesWe were disappointed that the fireplace was out of order. Our first evening the sauna was cold. The pool temperature was also a bit cold. We thought the spa was heated, but it is the same cool temperature as the pool. Cafe staff in the afternoon were not attentive and would disappear for long periods of time. Our first afternoon, we waited twenty minutes. Our patio furniture had ripped chairs. I switched ours with an empty room next door. The light to the patio was not working and we assume comes on automatically if operating.
Nice room with view and a babling brook outside patio. Breakfast was excellent. Staff friendly and attentive (see below) Lovely country location but easy access to visit sites. Plenty of parking on property
Stayed in October 2021
Reviewed: 11 October 2021
Alex
NetherlandsVery nitpicky, but we stayed 4 days, and breakfast was just ok. Not a great selection of vegetables, only cherry tomatoes and mini cucumbers, but they looked almost ready to go bad - either squishy or dried. Fruit almost frozen on a couple occasions, so they weren't freshly cut. Otherwise good selection of yoghurt/granola or pastries.
Quiet, nature around, great place for people looking to bike in nature, very helpful staff, fitness and pool area are nice, dinners at their restaurant and their bistro were very good. One particular thing we liked they were VERY cat-friendly - they had a special sign signaling to cleaning staff to not enter, and we were asked to let them know when to come clean.
Stayed in October 2021
Reviewed: 11 October 2021
Thierry
BelgiumNot even a bottle of water in the room available . Strange lighting with card . Only one card so difficult. No big light in the room.
Breakfast was legendary :)
Stayed in October 2021
Reviewed: 5 October 2021
Melinda
NetherlandsWe missed a cozy lounge for coffee in the morning.
Location, grounds and pool/sauna. Staff were friendly and helpful. The groundskeeper was like a personal guide with plenty of interesting facts about the estate.
Stayed in October 2021
Reviewed: 27 August 2021
Hasanul
NetherlandsIt is better if you put some activity for guests
Wellness facility
Stayed in July 2021
Reviewed: 10 July 2021
Guest
NetherlandsElectricity in the room shuts down at removal of card, but we need to charge a device
Friendly staff
Stayed in July 2021
Reviewed: 1 June 2021
Jonathan
United StatesUpon arrival the receptionist asked what time we wanted breakfast in the mornings. This to us seemed like then breakfast was included, however we ended up being billed for breakfast at checkout.
Beautiful, big complex with nice spa facilities and friendly staff
Stayed in May 2021
Reviewed: 29 May 2024
Tatiana_82
LuxembourgBreakfast was okayish for a hotel of that class.
Excellent hotel, we liked everything. Saw some famous dutch people. Junior suite was great, with a balcony facing the forecast and a lot of space. Note: hotel is not in a castle itself, it is in a building next to it. In the castle itself there is only breakfast place and a conference hall. Hotel had a parking, no issues with the car.
Stayed in May 2024
Reviewed: 27 May 2024
Gijs
NetherlandsVery thin walls. Ordered suite with 2 separate beds, but none were offered or even available at checkin.
Stayed in May 2024
Reviewed: 27 May 2024
Richard
United StatesProximity to the American Memorial military cemetery in Margraten.
Stayed in April 2024
Reviewed: 24 May 2024
Andreea
BelgiumI’m very picky and I basically had trouble finding anything to complain about :) Maybe the water pressure in our bathroom?
Everything was great. The hotel is located next to a lake and surrounded by greenery and lush landscape. It has all the facilities needed and we especially loved the pool, sauna and fitness room. Everything was sparkling clean, the breakfast was generous, the staff were friendly. We had an incredible relaxing weekend. They even made a separate bed for our 6 year old free of charge. This hotel is a gem, we’ll surely come back.
Stayed in May 2024
Reviewed: 17 May 2024
L
BelgiumWe managed to book 3 rooms for 3 families Calm and relaxing
Stayed in April 2024
Reviewed: 17 May 2024
L
BelgiumReposant The garden The breakfast The swimming pool
Stayed in April 2024
Reviewed: 17 May 2024
L
BelgiumNothing
The garden The tranquility The comfort The breakfast
Stayed in April 2024
Reviewed: 2 May 2024
Roberta
United StatesNothing
Beautiful property in a gorgeous setting.
Stayed in April 2024
Reviewed: 22 January 2024
Tania
NetherlandsNVT
The beautiful surroundings, nature hikes. Friendly staff. Sauna and swimming pool. We were lucky to have snow while we where there. Absolutely amazing.
Stayed in January 2024
Reviewed: 21 December 2023
Daniela
BelgiumNo individual heating/airco system. Room was very cold, temperature cannot be adjusted. Based on ventilator stored wardrobe, it can be even a bigger problem during summer heat... Spare towels (we needed for our child) were so old that you don't want to use them except for feets. No shower cap, shoe cleansing wipe etc. basic stuff you expect at 4star hotel at this price level. It was also strange that no water (even in mini-bar for extra cost) was available in the room, although the fridge was running... Last but not least, coffee/tea pads were not refilled during room service. Small things but makes difference.
Location is very good. Room/bathroom size is good. Breakfast offer nice.
Stayed in December 2023
Reviewed: 13 December 2023
Marcel
NetherlandsNothing
Sauna
Stayed in December 2023
Reviewed: 11 December 2023
Prakash
NetherlandsZero value for money. There was a lot of dampness when we entered the room. It was a strong damp stench. The balcony was left open so it was freezing when we entered and took a while to heat up. Room service is not available and food options except breakfast are limited. Toilet was very old and dint look clean
Room looked good. It was big and modern
Stayed in December 2023
Reviewed: 21 November 2023
Liviu
United StatesThe room had a broken window, chipped walls, old/brocken armchair. No refrigerator in your room and no minibar. Bathrobes and slippers rental... used and ripped apart! Cold water in the pool. No jacuzzi! What they call jacuzzi is a joke.
Very good breakfast but you pay for that separately and pricey!
Stayed in November 2023
Reviewed: 14 November 2023
Mohab
Egyptnothing
Great in everything. Room was big and comfortable friendly staff
Stayed in October 2023
Reviewed: 10 November 2023
Kathy
NetherlandsThe room …. We reserved the junior suite with a specific request for a quiet room. We were provided with the junior suite which also had an interleading (internal) door to another room, occupied by other guests. This should never happen, tv, coffee machine, shower etc could all be heard. We mentioned on checkout and were told we should have asked for another room…. Who wants to change their room at 10pm at night. We should never have been Putin the position that we should have to ask for another room. We also filled in the review from the hotel direct, which apparently is reviewed by management, this is now 4 weeks ago and still no response received
Breakfast, bistro and restaurant and wellness area … all very good
Stayed in October 2023
Reviewed: 22 October 2023
Tigran
NetherlandsAmazing service and room
Stayed in September 2023
Reviewed: 11 October 2023
Michael
United KingdomBreakfast not included when staff told me it was included. This hotel promotes itself as a high end facility. In reality one nights bed breakfast and evening meal for 2 cost me €320. This is way overpriced for what it is. I won’t be stopping here again nor will any of my associated or family.
Looked beautiful and was well maintained
Stayed in October 2023
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