None that I can think of. Everything was beyond my expectations.

Amazing stay, lovely location, best place to see the northern lights! I did a lot of activities - Dog sledging, reindeer feeding, hunting for northern lights. I would recommend staying more than one night and also get a room in one of the Gamma cabins - it is out of this world. A fairytale place indeed.

Stayed in February 2023

The onsite activités and staff were amazing!

Stayed in January 2023

the lounge could be more comfortable

beautiful setting , the ice hotel is stunning

Stayed in January 2023

Nothing

The whole experience at the Snowhotel Kirkenes was was incredible, from the welcome at reception, to the attention of detaol of tje staff to the acrivities that we booked, and of course, to amazing night we spent at one of the rooms in the snowhotel. The snowhotel: It was very comfortable comfortable and warm- they provide woollen socke, balaclavas, blankets, and sleeping bags so you're actually very warm during the night, despite the whole room being made from ice and snow. The bed was an air mattess with reindeer fur on it so it wasn't cold at all. Each room is decorated with a unique theme, we got the Bambi room which was cool. Unlike other snowhotels there is a warm room resrrved for hotel guests only where you can hang out have tea coffee and biscuits etc (because you probably don't want to spend too much time in the snowhotel apart from sleeping). There is also a place where you store your luggage, so you only take the essentials with you when sleeping at the snowhotel itself. There is a sauna also. As a guest you have dinner and breakfast included - the 3 course dinner was delicious, all locally sourced and seasonal food. There is an ice bar where you can do shots on ice glass (afterwards you smash the ice glass on the ice table). We really appreciated that they opened the bar for us after we got back from our Northern lights snowmobile activity at 11pm (shout out to Carolina who served us!) The staff: everyone was very friendly and had great attention to detail. They knew the activities we had booked so made sure that we can all fit it in, and served us our dinner quickly. It seemed like a place where the staff genuinely were happy to be there and there was a convivial community spirit. The activities: we booked the Husky Safari, Sami experience and Northern Lights hunting by the Snowmobile. We highly recommend all activities.

Stayed in January 2023

this was the most amazing place, magical! from the activities, to the food, the staff, the facilities. A definite must!!

Stayed in January 2023

There was only one problem. We paid a lot of money to stay there (and sleep) but unfortunately they allowed tour groups to walk through the hotel past the bedrooms until 22.30. None of the rooms had doors, so if you wanted to sleep at 10 pm, you really couldn't.

The staff were great and the dinner and breakfast very good. The ice bar was the best bit. The whole area is lovely with a kappa you can sit in and you also get to see reindeer and the huskies. Its a gorgeous place all in all.

Stayed in December 2022

No hot water for filling my thermos in the lodge

Very friendly staff. Well organised facilities

Stayed in December 2022

everything is beautifully arranged in a rustic, hospitable style. a place of peace under the aurora borealis!

Stayed in December 2022

Changing facilities an space for belongings & lugage for those staying in the Ice rooms. Shower area lacking in space for dressing especially when floors are wet from showers.

Great setting, organisation and activities on offer that compliment the setting The sense of adventure and close to environment. Facilities of resterant longe and layout. Great outdoor trail.

Stayed in December 2022

Hardly any snow but not their responsibility. Could have had more activities and things to do, once out there you are secluded. I was traveling alone, would have liked an opportunity for a group hike because afraid by myself. The dog sledding could have been longer, maybe it is when they have lots of snow. Only reason I came to Kirkenes was to stay in the ice hotel. It was interesting and what I expected. Just turned out I did not like the experience and that is no one’s fault, just being in the ice hotel and cold and having to get up and go to the bathroom made for a very long night, I finally gave up trying to sleep and went in to the upper room and read from 4 AM on. BUT I am still glad I tried it, can take that off my list! Would stay in a Gamma Cabin the next time.

Very nice property, very clean, pretty location, really extra nice staff, activities available. The drivers I had were great! When they have a lot of snow I am sure it is amazing.

Stayed in November 2022

Chefs choice for meals was not pleasing for most of our party, which was all available during our stay between summer and winter. I think chefs should listen to the waiters directions, (clients requests) in regard to how meat is cooked, not just provide part cooked meals at their discretion.

The ice hotel is an excellent experience, the cabins are wonderful. Staff are friendly, experienced and knowledgeable. The dogs are very friendly and appeared well cared for.

Stayed in November 2022

Wonderful experience in the ice hotel, great cabin accommodation, great staff, friendly and knowledgeable.

Stayed in November 2022

nothing.

I’ve hotel was great fun. loads of things to do.

Stayed in November 2022

There is not much to do in this area unless you want to take one of the excursions but we enjoyed our staying and recommend visiting.

The cabins are beautiful and very clean with great landscape. The dinner and breakfast were excellent. The snowhotel rooms are unique attraction that is worth to visit and see. We ordered one snow room for our boys that thought to try to sleep in the snowhotel but after visiting the room they decided that it was too cold for them so we asked to change our reservation and they were willing to change it to another cabin. We highly appreciated their flexibility.

Stayed in October 2022

check in process and luggage handling

surrounding, food and room setting

Stayed in October 2022

The staff is really very good and beautiful location

Stayed in September 2022

nothing

out in nature completely

Stayed in August 2022

There is no means to get to the hotel except the transfer which is very expensive (40 euros per person). The same price is then also to go to the airport. For such a great hotel, the coffee was disappointingly bad and served from powder/capsules and snacks provided in the common area very cheap. The common area could be made more cosy.

We came for the ice hotel in the middle of summer. We enjoyed the experience as we were the only guests there. Also, the hike around the area and access to lake from sauna was unexpected great bonus. Dinner was tasty and breakfast had a big choice. We enjoyed our talk with Angela from Estonia (staff) :)

Stayed in August 2022

Map for hike over the hill could be improved. Some of the red stakes through the boggy areas were hard to find. Once I figured it out it was a great walk!

Wonderful setting and facilities to decompress!

Stayed in June 2022

That it is not easy to get to on a sensible budget. Name confusion: when looking at this hotel from a third party such as Booking.com rather choosing it because you know what its unique product is can cause booking errors. It is not immediately clear that the frozen “Snow Hotel” is a sub-section of the whole establishment known also as the Snow Hotel. Please find a simple way for potential guests to differentiate, especially in mid June!

Unusual and provided its offering very well. Excellent staff I chose the new huts rather than the actual Snow Hotel rooms.

Stayed in June 2022

The bungalow was a little bare and the wardrobe had no handles on the doors, so hard to open and there was no hanging rail, despite the provision of hangers. The food in the restaurant was acceptable but should be a bit better for a hotel of this standard.

Quite a unique experience to visit the Snow hotel, although we elected to sleep in a bungalow rather than on the ice. The staff were incredibly friendly and very helpful and the setup with the ice bedrooms and sculptures and the huskies and reindeer made for a very enjoyable visit.

Stayed in May 2022

There was nothing I didn’t like, although I know it would have been a better experience to be there either in the summer or winter, it was just an experience I wanted to combine with a planned trip to the arctic.

My stay was very much out of season so I had a choice of ice hotel on my own or comfortable cabin. I opted for the cabin but found exploring the rooms of the ice hotel amazing and enjoyed a drink at the bar with other guests. The staff were wonderful and the meal amazing and lovingly prepared by the chef.

Stayed in May 2022

There was nothing that we didn’t like as the whole experience was magical and the staff were very friendly and helpful. The only suggestion I would make is in the restaurant for dinner in the evening there is no choice. You are given whatever the chef has chosen for that day. The food is well cooked but may not always be to everybody’s taste. It would have been nice to be able to choose between 2 different options at least. Other than that, we enjoyed the whole experience. The king Crab Safari was particularly enjoyable and our guide (I forget his name but I think it may have been Jansson?) was really knowledgeable and passionate about his work and his town. We found it really interesting! Thank you 🙏

The stunning location and the cosy cabins! It felt like we were in another world.

Stayed in April 2022

Room

Food

Stayed in March 2022

The prices of the rooms and excursions are too expensive. The food should be better for the price!

The location and hotel are very very beautiful! Plenty of things to do!

Stayed in March 2022