- Staff being located two blocks away in a different hotel makes for a frustrating experience. Within 3 nights I made 6 trips over. 3 of which were for the same problem. My TV remote didn't work, to which the solution was to provide a whole new room, however with the strange key app for the old room and physical keys from reception for the new one I was alternatingly locked out of new rooms and old rooms. I was also locked out of the entire building on one occasion as I hadn't been informed there was a door code to get in., so another trip to find out how to get in. All would have been solved far easier if they at least installed phones to reception within the rooms if they don't want to have an actual person on site. - Kettle provided in the room along with an empty paper cup. I did not use these as buying my own coffee and tea etc to use in the paper cup seems silly. Might as well just buy a coffee in a coffee shop and have them make it for me too.

- Great location except for if you have a room facing away from the street on the nights the club below is active. - Bathroom and bedding seemed clean. - The staff from the reception over at the other hotel did their best to assist with several problems I experienced.

Stayed in May 2024

The access it's not nice, thru the shopping and a bit old and bad maintained

Location New installations

Stayed in May 2024

Automated check-in didn't work, had to go to another magic hotel to get a key

Very comfortable, good value and great location

Stayed in May 2024

Lifts were temperamental

Modern, clean, comfortable

Stayed in May 2024

Self checkin with mobile is a disaster. Several couples asked for help each of the 4 days we stayed, all unhappy. Staff at sister hotel were helpful but the point is, they are not there. How is this hotel rated 3 star with no service onsite?. Expect this kind of do it yourself checkin with a cheap hostel perhaps. Entry ares are shared with other businesses and are tatty and dirty.

Great location. A few minutes walk to fish market, key bus stops right opposite and restaurants closeby. Comfortable bed, good size double, windows that open and plenty of light.

Stayed in May 2024

Rate this hotel poorly for access. It was self-checkin that didn't work for us or three other guests who were trying to get the pass-code to work. Had to go to the main hotel down the street to get physical key cards. However, the next morning the young male receptionist at the main hotel was very helpful with directions and ordering a taxi.

Stayed in May 2024

The automated check in / check out system is not great. Some of us didn’t get the necessary codes/links and even the ones who did, spent a considerable amount of time trying to figure out the whole thing

Great location, everything super clean and comfortable

Stayed in May 2024

Regardless of unstaffed - communication by sms/e-mail was good. Clean room. Great location

Stayed in May 2024

Dodgy registration/sign in, initially.

Location is excellent, close to many attractions. Transport - rail, bus and light rail is very close. Cleaning staff were friendly and helpful. Good supermarket in the same building.

Stayed in May 2024

No AC, was really hot in the room since we had perfect weather with about 24C outisde. TV didnt work either, no channels and the pairing didnt work (not that it was too big of a deal since we werent at the hotel so much).

Location was really good! Handy with the self check in app.

Stayed in May 2024

Room window not isolated or closing well made it cold and all heat out of the room

Nice in city center and the supermarket in the basement with 3 min to tram to airport 3 min walk to harbour

Stayed in April 2024

The check in process, despite messages sent to the hotel I never got the access information. I had to go to the sister hotel for an access card

Central location close to transport, restaurants and most of the sites. Modern designed room which was, clean and comfortable.

Stayed in May 2024

Desk staff were super helpful - genuine value add to the.weary traveller

Stayed in May 2024

Great service when we needed help. The room was compact but had what we needed and the location was great. Brilliant staff free concept allowing access via tech

Stayed in April 2024

The app for the room key was not working and to lug big luggages to checkin in the sister property was not good. And to top it off there was no phone in the hotel. If there was an emergency it will be catastrophic.

The rooms were very hip and tastefully furnished. Location was good.

Stayed in April 2024

The room was a good size and very comfortable. Housekeeping every day was excellent.

Stayed in April 2024

The app key couldn't always open the floor or room doors. No complementary tea or coffee The desk light didn't work

Stayed in April 2024

Little room for luggage. Difficult to find entrance as it is different to that shown on Apple maps. Also took a little while to work out how to use mobile keys.

Modern feel

Stayed in March 2024

Didnt like that elevator was not in service so needed use stairs to the 6th floor. Bathroom window blinds were damaged and destroyed, was not possible to close it. No sponges to clean the kitchen, no any other tissues for cleaning. I didnt found how called tv for chromecast (so found out myself, it was named bod).

Was nice jacuzzi and view through the window, good location.

Stayed in March 2024

Difficult to locate at first and had to go to nearby hotel for physical keycard

Great location. Clean and comfortable room

Stayed in March 2024

A smell was coming up from the bathroom but not enough to be a nuisance during the night.

A small room but it does the job for a few nights on a business trip. The location is really good in the center of Bergen. The staff was really reactive on the chat for any questions.

Stayed in February 2024

No staff, and it’s at the top of a shopping mall, so it’s a bit eerie to be walking down a large hallway (in black and pink tones) alone at night when you go to your room… I did not like that at all. No shower door (so it’s like a swimming pool when you shower).

Good location. Quiet.

Stayed in January 2024

Reception was very bad.

The location is perfect.

Stayed in January 2024

Nothing

Great location

Stayed in January 2024