640 Wairakei Drive, 3352 Taupo, New Zealand
#52 of 60 hotels in Taupo
Guests' ChoiceBased on 2152 hotel reviews
7.1Cleanliness
7.9
Comfort
7.8
Location
8.5
Facilities
7.3
Staff
8.5
Value for money
7.0
Free WiFi
7.5
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End of dialog contentReviewed: 5 May 2024
Jess
New ZealandThe rooms aren’t sound proof so we got woken up a few times in early mornings by other guests being loud. And we couldn’t get our heater to work so it was absolutely freezing in the room.
Staff were very friendly and helpful in pointing us in the right direction of our room. 24hr check in which was great because we couldn’t arrive until almost midnight. Location was great too, easy to find.
Stayed in May 2024
Reviewed: 5 May 2024
Deb
New ZealandBed was hard. No spare blankets and no room service
Love the pool and gardens
Stayed in May 2024
Reviewed: 3 May 2024
Sue
New ZealandEnjoyed the pool
Stayed in May 2024
Reviewed: 2 May 2024
Peter
United Kingdompools were great and warm overall cleanliness was ok with the exception of the fan blades in the room sporting half a cm of dust and a minor ant invasion
Stayed in April 2024
Reviewed: 2 May 2024
Joanne
New ZealandBed to soft and wobbled
Everything was great , staff excellent but bed to soft and tv a bit small and not work so well
Stayed in April 2024
Reviewed: 2 May 2024
Helen
New ZealandNo electric blanket
Nice room. Thermal pool
Stayed in May 2024
Reviewed: 1 May 2024
Matthew
United StatesIt needs new carpets
Great location
Stayed in March 2024
Reviewed: 1 May 2024
Lesley
New ZealandThe hotel is alittle tired and needs renovation
Stayed in February 2024
Reviewed: 1 May 2024
Annabel
New ZealandLoved the big hot pools and beautiful bush surrounds
Stayed in April 2024
Reviewed: 30 April 2024
Pam
New ZealandCheck in was very slow. It was the same for the people in front of us, so it was an extremely long wait at reception.
The pools were great.
Stayed in April 2024
Reviewed: 30 April 2024
Caleb
New ZealandA little dated.
Lots to do away from a noise of town.
Stayed in April 2024
Reviewed: 29 April 2024
Praveen
AustraliaThere could have been some more lights around the small heated pool area.
The rooms were spacious and the heated pool was a plus to relax in the evening. Just walking around the resort was a great experience and getting to know about the heritage. The food in the restaurant was very good and the staff was very accommodating to take our last-minute order for the cake which was simply delicious. The place is not in the city but just 10 minutes drive which is very convenient.
Stayed in April 2024
Reviewed: 29 April 2024
Paula
New ZealandRoom was a large distance away from pool and playground even though we indicated that we had very young children. No plug for bath.
Lovely clean room. Plenty of parking.
Stayed in April 2024
Reviewed: 29 April 2024
Colin
New ZealandThere was no cloth in the room to wipe kitchen bench
It was clean and tidy, beside the fact the carpet, in the lift especially, dated and old.
Stayed in April 2024
Reviewed: 28 April 2024
Bri
New ZealandHeating wasn’t working in our room and it was freezing. Property is quite dated.
Nice big resort with lots of activities.
Stayed in April 2024
Reviewed: 28 April 2024
Natasha
New ZealandCarpets were old( though that is being sorted) and the beds could be a bit more comfortable. They sink towards the foot.
Amazing service, the hot pools were awesome.
Stayed in April 2024
Reviewed: 28 April 2024
Johnny
New ZealandNo wifi. Food at restaurant expensive. Would have dined there if better options for families price wise.
Great facilities and location. Pool area and open times
Stayed in April 2024
Reviewed: 28 April 2024
Stef
New ZealandThe playground for kids is very run down. House keeping entered our room about 8.30am while we are still in bed!!! As i was walking to the door, the door unlocked and housekeep lady started to come in.
The convenience of hot pools and restaurant onsite aswell as accommodation
Stayed in April 2024
Reviewed: 27 April 2024
Sarah
United KingdomFacilities were not great. pools were cold and not very clean. One spa pool not filled. Tennis courts and golf course out of action and central areas dilapidated but supposedly undergoing renovation. Mats put at top of stairs to cover bare carpet are a tripping hazard
Good location for here we wanted
Stayed in March 2024
Reviewed: 27 April 2024
Roger
New ZealandNo plates or cleaning gear for glasses etc
Room and bed great
Stayed in April 2024
Reviewed: 26 April 2024
Gay
New ZealandDirty dishes. Noisy neighbors arriving back. No soundproofing
Swimming pool. Lovely dinner
Stayed in April 2024
Reviewed: 25 April 2024
Anne
New ZealandThe shower to rinse outside the pool only had cold water brrrrr
Loved that it was easy to book, the staff were helpful. I didn't like that we couldn't pay cash as that's what we had. The pool was warm and relaxing great after a day of traveling and activities. The other guest were quite loud in the corridors/outside the room in the evening, making relaxing and getting the young one to sleep a little challenge
Stayed in April 2024
Reviewed: 24 April 2024
Sandi
New ZealandResturant meals are quite expensive for the property considering it’s not yet updated. Maintenance is planned but not yet completed. The menu needs to be more appealing for families. Price wise.
N/A
Stayed in April 2024
Reviewed: 24 April 2024
Grant
New ZealandNot clean - old soap and hair in bathroom.
Big room comfy bed hot shower
Stayed in April 2024
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