640 Wairakei Drive, 3352 Taupo, New Zealand
#52 of 60 hotels in Taupo
Guests' ChoiceBased on 2132 hotel reviews
7.1Cleanliness
7.9
Comfort
7.8
Location
8.5
Facilities
7.3
Staff
8.5
Value for money
7.0
Free WiFi
7.5
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End of dialog contentReviewed: 27 May 2024
D
New ZealandThe spa pools, the pools x2, the different room styles, the location to Wairakei Thermal Pools..
Stayed in May 2024
Reviewed: 26 May 2024
Rochelle
New ZealandThe room we were staying in was not soundproof - we could constantly hear doors banging and people talking. There was a couple in the room next door that kept talking loudly and arguing for hours and the sound came straight through the closed connecting door. The whole complex is definitely looking tatty. The pink corridor carpet had lots of stains and our room smelled like someone had stayed with a dog.
Beautiful surroundings, great spot to walk and more tranquil than Taupo. The staff were very helpful.
Stayed in May 2024
Reviewed: 24 May 2024
Raewyn
New ZealandThe lift was dodgey, someone was stuck in it before us and sugested that we shouldn't use it. So we had to carry our bags up the stairs. The place needed a refresh which did seem to be underway. The food was a bit pricy but tasted great.
We could book on line last minute and we knew we had a place to stay. The hot pool was wonderful.The food was delicious. Top class meals and great service.
Stayed in April 2024
Reviewed: 24 May 2024
Prabesh
New ZealandPictures they have uploaded in the room very nice. But the reality is so poor
Stayed in May 2024
Reviewed: 24 May 2024
Desrae
New Zealandthe walk to bottom pool
pools and spa
Stayed in April 2024
Reviewed: 23 May 2024
Stewart
New ZealandThe location.
Stayed in May 2024
Reviewed: 20 May 2024
Sue
New ZealandThere were a couple of things I want to tell you I was not happy about. In the shower was not cleaned properly. So could you please let your cleaners know that the shower/bath was not clean. It had a dirty ring mark around it. I wouldn’t want to have a bath in it. Also the soap rack had heaps of old soap on it.
Pool was great
Stayed in May 2024
Reviewed: 19 May 2024
Marna
New ZealandThe rooms are a bit dated. The carpet was really threadbare. The fridge was really iced up and unusable.
The site is gorgeous. Lovely pools. Room had a good view. Beds comfortable. Restaurant had a great breakfast. Hotel personnel was really friendly.
Stayed in May 2024
Reviewed: 18 May 2024
Eldon
New ZealandHot pool
Stayed in May 2024
Reviewed: 17 May 2024
Jo
New ZealandRoom was too close to internal road, thin walls, noisy people, avocado was brown on dinner plate food was expensive
Away from town gorgeous grounds old style
Stayed in May 2024
Reviewed: 15 May 2024
Paul
New ZealandThe beds were great and we enjoyed using the pool. The room was just right for one nights stay
Stayed in April 2024
Reviewed: 10 May 2024
Rkt48
New ZealandComfortable room and bed.
Location ideal. For what we needed.
Stayed in May 2024
Reviewed: 8 May 2024
Guk
New ZealandNo microwave
Stayed in May 2024
Reviewed: 5 May 2024
Jess
New ZealandThe rooms aren’t sound proof so we got woken up a few times in early mornings by other guests being loud. And we couldn’t get our heater to work so it was absolutely freezing in the room.
Staff were very friendly and helpful in pointing us in the right direction of our room. 24hr check in which was great because we couldn’t arrive until almost midnight. Location was great too, easy to find.
Stayed in May 2024
Reviewed: 5 May 2024
Deb
New ZealandBed was hard. No spare blankets and no room service
Love the pool and gardens
Stayed in May 2024
Reviewed: 3 May 2024
Sue
New ZealandEnjoyed the pool
Stayed in May 2024
Reviewed: 2 May 2024
Peter
United Kingdompools were great and warm overall cleanliness was ok with the exception of the fan blades in the room sporting half a cm of dust and a minor ant invasion
Stayed in April 2024
Reviewed: 2 May 2024
Joanne
New ZealandBed to soft and wobbled
Everything was great , staff excellent but bed to soft and tv a bit small and not work so well
Stayed in April 2024
Reviewed: 2 May 2024
Helen
New ZealandNo electric blanket
Nice room. Thermal pool
Stayed in May 2024
Reviewed: 1 May 2024
Matthew
United StatesIt needs new carpets
Great location
Stayed in March 2024
Reviewed: 1 May 2024
Lesley
New ZealandThe hotel is alittle tired and needs renovation
Stayed in February 2024
Reviewed: 1 May 2024
Annabel
New ZealandLoved the big hot pools and beautiful bush surrounds
Stayed in April 2024
Reviewed: 30 April 2024
Pam
New ZealandCheck in was very slow. It was the same for the people in front of us, so it was an extremely long wait at reception.
The pools were great.
Stayed in April 2024
Reviewed: 30 April 2024
Caleb
New ZealandA little dated.
Lots to do away from a noise of town.
Stayed in April 2024
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