Ascot Road, Mangere, 2150 Auckland, New Zealand
#85 of 178 hotels in Auckland
Guests' ChoiceBased on 1448 hotel reviews
7.9Cleanliness
8.6
Comfort
8.7
Location
8.5
Facilities
8.2
Staff
8.6
Value for money
7.8
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 May 2024
Ransford
New ZealandDated but clean No lifts in section we stayed if u have heavy bags
Proximity to airport
Stayed in May 2024
Reviewed: 7 May 2024
Flo
New ZealandThe toilets didn't have fans
Friendly staff great customer service 👍
Stayed in May 2024
Reviewed: 6 May 2024
Janet
AustraliaGreat buffet dinner, value for money
Stayed in May 2024
Reviewed: 30 April 2024
Brian
New ZealandUpstairs room but no lift
Comfortable room; good dinner
Stayed in April 2024
Reviewed: 27 April 2024
Georgia
New ZealandNice friendly staff! Very tidy all round
Stayed in April 2024
Reviewed: 26 April 2024
Dianne
New ZealandThat I was next to the exit door and stair case to next level, so a bit noisy
Location, parking, room size
Stayed in April 2024
Reviewed: 26 April 2024
Paras
American Samoanothing.
I like the service and the friendly staff. The breakfast and dinner are very delicious. I like the ambiance and the cleanliness. Privacy and the landscape. It's a relaxing place.
Stayed in April 2024
Reviewed: 23 April 2024
Natthakan
ThailandNo
Comfort , clean, nice staff
Stayed in April 2024
Reviewed: 22 April 2024
Krista
CanadaGetting to the room was a little like a maze!
Liked the close location to our rental car pick up the next day.
Stayed in March 2024
Reviewed: 22 April 2024
Janeen
New ZealandVery clean and tidy great location for airport
Stayed in April 2024
Reviewed: 19 April 2024
Tupou
FijiAir conditioner
Close to airport Transport available - yellow bus
Stayed in April 2024
Reviewed: 18 April 2024
Teresa
CanadaIt was good value for money. Restaurant was good. Staff very helpful
Stayed in April 2024
Reviewed: 10 April 2024
Daniel
New Zealandwifi excellence for work.
Stayed in April 2024
Reviewed: 10 April 2024
Leonard
New ZealandNo free shuttle to and from airport
Ery comfortablr and quiet
Stayed in April 2024
Reviewed: 9 April 2024
Bigredal99
AustraliaIt's in a pretty dead zone for food, and the inhouse dining was just ordinary.
Proximity to an early morning rental return
Stayed in March 2024
Reviewed: 7 April 2024
Steven
United KingdomN/A
everything was fine
Stayed in March 2024
Reviewed: 5 April 2024
Samantha
New ZealandThere are no lifts and our elderly parents needed to take the stairs. The concierge service was really helpful in getting their massive bags up to the room but would have been a different story of they were busy. The full menu was available to look at but barely half of it was available to order. We didn't have any interest in the buffet so food wasn't great.
A lovely spot and a great location for the airport.
Stayed in February 2024
Reviewed: 30 March 2024
Rachel
New ZealandThe food from the bar was terrible. Very bland, took a long time to come out, and very little filling in it
The room was clean and comfortable, staff seemed inexperienced, but very friendly and pleasant
Stayed in March 2024
Reviewed: 28 March 2024
John
Cook IslandsNothing
Convenience of location
Stayed in March 2024
Reviewed: 27 March 2024
Emma
United KingdomPatio area was disappointing no furniture and in need of cleaning. Room carpet also badly stained.
Great location and lovely gardens
Stayed in March 2024
Reviewed: 27 March 2024
William
Fijiroom size
spacious room
Stayed in March 2024
Reviewed: 27 March 2024
Jenna
New ZealandWe wanted a smart tv so we can connect our phone to the tv or even a netflix program. Overall, it was a good stay. Thank you! :)
Stayed in March 2024
Reviewed: 27 March 2024
Elizabeth
AustraliaView was not pleasant. Works were being done on ppty and we had view of vehicles and works being done.
Stayed in March 2024
Reviewed: 25 March 2024
Gaile
New ZealandPhone contact not reliable. Tried on and off all day prior to arriving. No response. Also, no elevator for luggage. Staff helped me take my bags on arrival but again, when leaving, no one answered the phone to help with bags.
Great spot if transitioning between flights
Stayed in March 2024
Saint-Raphaël, France
El Puerto de Santa María, Spain
Commerce, USA
Pentrefoelas, UK
Castelluzzo, Italy
Rome, Italy
Cap Malheureux, Mauritius
Taitung City, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content