4 Sydney Street, 9300 Queenstown, New Zealand
#12 of 84 hotels in Queenstown
Guests' ChoiceBased on 456 hotel reviews
9.0Cleanliness
9.5
Comfort
9.6
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 8 December 2023
Amber
New ZealandThe room was a bit dark and the bathroom was quite dated
Great location and nice courtyard off room
Stayed in December 2023
Reviewed: 3 December 2023
Lee
United KingdomThere was nothing about our stay that could have been improved
Everything about the hotel was excellent. We arrived early and were allowed access to one of our rooms as it was ready. The car park, whilst small was secure and for us, easy to access. The main thing about the hotel was the way all the staff seemed to genuinely care about our stay. We had a complimentary bottle of wine and some small treats placed in our room to celebrate a birthday and the staff asking if everything was ok and wishing a happy birthday was so pleasant.
Stayed in December 2023
Reviewed: 28 November 2023
Stuart
New ZealandNothing
Location to shops bars and restaurants was eco
Stayed in November 2023
Reviewed: 21 November 2023
Wendy
AustraliaWould have liked a walk in shower instead of climbing over the bath.
Great Location, only 5 mins walk to the lake, and town centre. Huge room, comfy bed. loved the complimentary happy hour, breakfast and Lolly jars. Staff were very friendly and helpful.
Stayed in November 2023
Reviewed: 14 November 2023
David
AustraliaGreat location in a quiet area, very clean and nicely decorated interiors. Huge emphasis on hospitality with free mini bar and happy hour from 5 to 6 PM each evening. A great place to meet other guests and relax. Would definitely stay again.
Stayed in November 2023
Reviewed: 5 November 2023
Jessica-belle
United KingdomThe pillows were too hard for us.
The location was perfect, just a short stroll to the waterfront and to town. The staff made us feel very welcome on check-in. The lounge (with a lolly bar and happy hour) was a really lovely touch.
Stayed in November 2023
Reviewed: 5 November 2023
Barbara
AustraliaThe rooms are a little dark (walls are painted in dark colours and the lighting options at night are a bit dim to read a book by)
Great location, close to the lake and shopping and eating precinct . Good sized rooms The evening happy hour at 5pm is a nice touch, but you have to be punctual to grab one of the limited bottles of beer! In room minibar has free soda drinks. Breakfast is generous continental, nice choice of sweet or savoury pastries. Parking on site if you are lucky
Stayed in October 2023
Reviewed: 3 November 2023
Kiri
New ZealandLugging my bags down and up the short flight of stairs to my room. Not a major, just awkward. The washing machine. Wanted to do a quick short wash but ended up spending a few hours having to adjust, re-spin, re-set the machine and then manually wringing the clothes. Again, not a major just time-wasting. On the plus side the assistance offered by the lone staff member was appreciated.
Location was excellent, very short walk into town, the gardens, and many good cafes & restaurants. Room was large, very well furnished and laid out. Especially enjoyed the thoughtful details like the comp mini bar, extra bathroom amenities, excellent TV and wi-fi reception. Very clean & great service by housekeeping. The hotel lounge was also very pleasant and again included nice touches like the candy bar and extra tea services. Wanted to but couldn't attend the happy hour.
Stayed in October 2023
Reviewed: 2 November 2023
Shirin
United KingdomBathroom is outdated and shower pressure not good. A bit more lighting at the entrance of the room and bathroom would be good.
Great location up the hill from the centre (5 min walk). Parking spaces are limited but on street free parking available. Rooms are good sized and super quirky and nicely decorated. Very comfy bed and free bottle of wine on arrival. Complementary snacks everyday from 5-6pm with wine/beer for your choosing.
Stayed in November 2023
Reviewed: 25 October 2023
Pauline
AustraliaSpacious, clean room in a great location!
Stayed in October 2023
Reviewed: 25 October 2023
Angela
United StatesNothing!
Great location, great vibes. Comfortable bed, incredible bath (loved that they gave soaking salts!) and lovely lounge area to enjoy your downtime. Super close to the heart of town as well!
Stayed in October 2023
Reviewed: 24 October 2023
Mikayla
AustraliaBeautiful spacious room, management staff were very accommodating. would also highly recommend the breakfast pastries.
Stayed in October 2023
Reviewed: 20 October 2023
Keren
AustraliaHaving advertised in the room the option of paying for a later check out until 12pm but not willing to accommodate that. May want to change the wording of it in the room as not being readily available, but that it is at the staffs discretion instead. Although they were nice enough to let us leave our luggage there after checking out until we were ready to leave for the airport.
Cosy & Quiet, Very Clean! Having complimentary drinks & snacks was great.
Stayed in October 2023
Reviewed: 20 October 2023
Andrean
AustraliaThe location is excellent - quiet but a very short walk to town. Nicely designed rooms with very comfortable beds and luxury bedlinen.
Stayed in October 2023
Reviewed: 16 October 2023
Rudyard
New ZealandNothing
Decor, sauna (tho I didn’t use it)
Stayed in October 2023
Reviewed: 15 October 2023
Jack
Australia- Nothing!
- Quirky, awesome rooms. - Great detail and touches throughout the hotel. - Super amenities. - Great staff.
Stayed in October 2023
Reviewed: 13 October 2023
Guillaume
FranceI received a bit too many messages from the hotel related to things I didn’t care before my trip (recommandations, etc.)
Hotel well equipped and well designed. Everything was clean and well thought.
Stayed in October 2023
Reviewed: 8 October 2023
Emily
AustraliaWe loved our stay. Friendly staff, great location, comfortable and modern room and the bonus of happy hour down at the bar! We’ll be back!
Stayed in September 2023
Reviewed: 8 October 2023
Jodie
AustraliaSuch a cozy feel. Funky vibe, great location and had everything you may need.
Stayed in September 2023
Reviewed: 7 October 2023
Elyse
AustraliaAs a couple who like to be able to walk into town for dinner and shopping, this location was perfect. We only used the car for bigger day trips, and despite there being limited parking at the hotel, we always managed to get a parking spot. The junior suite was so spacious and it was great not to feel like we were staying in a hotel with our suitcases piled up around us. The staff were so friendly and helpful and made us feel really welcome.
Stayed in September 2023
Reviewed: 15 September 2023
Marie
AustraliaAbsolutely beautiful hotel. Location is wonderful and makes it very easy to get around. Staff are so friendly and so helpful at all times. Room was very clean and comfortable and the complimentary happy hour was amazing. Lots of small touches which make it an extra special stay.
Stayed in September 2023
Reviewed: 14 September 2023
Sara
AustraliaBeautiful little hotel, wonderfully decorated and extremely clean. Centrally located so very convenient even if you don’t hire a car. Staff very friendly and professional. We did our check in with Alex - he was super helpful and welcoming. Thank you all for the experience
Stayed in September 2023
Reviewed: 4 September 2023
Michael
AustraliaThere was nothing to dislike
Could not be any happier with this hotel! The staff are incredibly friendly and helpful, the rooms are really well designed, comfortable and clean and is in a fantastic location!
Stayed in September 2023
Reviewed: 31 August 2023
Aidan
United KingdomLocation was great. Rooms clean and staff helpful! The free beers and wines at happy hour were a nice touch.
Stayed in August 2023
Reviewed: 25 August 2023
Clayton
New ZealandNothing, it was fantastic.
Great location, great staff. Super cool snack bar that you can visit day or night - and it’s free! Really great breakfast selection also. Great rooms, love that the in room snack bar is free also.
Stayed in August 2023
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