31 The Strand, 0242 Russell, New Zealand
#5 of 7 hotels in Russell
Guests' ChoiceBased on 202 hotel reviews
8.5Cleanliness
9.2
Comfort
9.1
Location
9.8
Facilities
8.7
Staff
9.1
Value for money
8.0
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 December 2022
Ken
New ZealandWonderful hosts who were so helpful and accommodating. The location is perfect. Great pool.
Stayed in December 2022
Reviewed: 12 December 2022
Sue
New ZealandOverpriced. Room was clean but looking dated and tired.
Proximity to waterfront
Stayed in November 2022
Reviewed: 20 November 2022
Eileen
Australianothing
location and rooms were excellent
Stayed in November 2022
Reviewed: 20 November 2022
Madeleine
New Zealand-
The wonderful staff and excellent rooms!
Stayed in November 2022
Reviewed: 14 November 2022
Russell
SwitzerlandNothing
Very friendly and helpful proprietors Very nice location All necessary amenities Pubs / bars in the vicinity
Stayed in November 2022
Reviewed: 25 September 2022
Megan
New ZealandNope
This location was stunning. The room was super comfortable and spacious. Well worth what we paid. Close to everything.
Stayed in September 2022
Reviewed: 21 July 2022
Fiona
New Zealandall night light invasion from Duke. need blackout curtains
locality
Stayed in July 2022
Reviewed: 27 June 2022
Jenny
New ZealandHeated pool
Very friendly accommodating hosts very helpful the position is superb great shower and very comfortable bed spotlessly clean
Stayed in June 2022
Reviewed: 7 June 2022
Kay
AustraliaIt was all good no dislikes
Quiet and location exceptional. Lovely hosts.
Stayed in June 2022
Reviewed: 6 June 2022
Paul
New ZealandWe had to move rooms as they was a compressor going all night on the first night that kept us awake and a light shinning into the room from next door pub
Perfect location
Stayed in June 2022
Reviewed: 10 May 2022
Margaret
New ZealandEverything was extremely good. We have traveled to 24 countries and this property is one of the very best. The management was exceptional. Recommend to anyone. Swimming pool outstanding. Mattresses were awesome and new !!
Stayed in May 2022
Reviewed: 10 May 2022
Terence
AustraliaNo ironing board or iron. Car parking poor.
Reception and caring attitude
Stayed in May 2022
Reviewed: 9 May 2022
Dave
New ZealandReceptionist /hostess very pleasant and got on to the problem with the TV immediately.
Stayed in May 2022
Reviewed: 8 May 2022
Judith
New ZealandLocation Friendliness of staff nothing was too much trouble
Stayed in May 2022
Reviewed: 20 April 2022
Kylie
New ZealandNothing
Location. Had a pool.
Stayed in February 2022
Reviewed: 20 April 2022
Michelle
New ZealandThe location was pivotal, private patio with big boat and water views. Magic. The room offered functionality and space. Great closest space with plenty of hangers. Kitchen compact and well stocked. A few steps walking distance to one of the most iconic hotels and restaurants in the country.
Stayed in April 2022
Reviewed: 17 April 2022
Hesbe
New ZealandPillows in unit 12 too big for us to sleep on, but that is just a personal opinion
lovely, convenient to water, shops and eateries
Stayed in April 2022
Reviewed: 8 April 2022
Judith
New ZealandLocation excellent, clean pool although not heated. Very little privacy as rooms opened onto the pool area. Kids would love this aspect.
Stayed in April 2022
Reviewed: 4 April 2022
Kevin
New ZealandThe pool location was good, location of the motel was excellent, close to all the amenities. Very nice hosts, there were very helpful. The room was very clean and well spacious for our requirements.
Stayed in April 2022
Reviewed: 3 April 2022
Janet
New ZealandNothing
Fabulous location and beautiful accomodation - outstanding service by the property managers
Stayed in April 2022
Reviewed: 28 March 2022
Daniel
New ZealandClean and tidy, great location and very comfortable bed.
Stayed in March 2022
Reviewed: 12 March 2022
Talia
New Zealandrooms were a little dated - noting bad but probably due an update in time
so we’ll located, we didn’t need our car at all. room was spacious and well equiped. the internal pool was great as was the kitchenette. a great place to chill out after a busy day, perfect for a couple as lots of space
Stayed in January 2022
Reviewed: 13 February 2022
Mark
New ZealandNothing
Admittedly we had the pick of the rooms directly across from the wharf in terms of the facility - however the hosts service was spot on. COVID restrictions meant they could enter the room each day we were there but their response to requests for towels, rubbish removal and any supplies was immediate. Well done.
Stayed in January 2022
Reviewed: 11 February 2022
Mike
New Zealandnoise of heat pumps from neighbours
location right on front
Stayed in February 2022
Reviewed: 3 February 2022
Sanet
New ZealandI was looking for an ironing board & hairdryer but couldn’t find any. Suggest maybe a hairdryer for the room but the laundry had an iron & ironing board.
Great location & friendly staff. Was nice & clean
Stayed in January 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content