317 Manukau Road, Epsom, 1023 Auckland, New Zealand
#20 of 186 hotels in Auckland
Guests' ChoiceBased on 412 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
9.0
Staff
9.4
Value for money
8.8
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 April 2023
John
New Zealandcramped parking - place was full
room and location
Stayed in February 2023
Reviewed: 11 April 2023
Denise
New ZealandUmmmm????
Very clean. Proprietors respectful to privacy abd very obliging. Good location. Thank you
Stayed in April 2023
Reviewed: 7 April 2023
Sharon
New ZealandWe were in the end room closest to the road that wasn't too much of a problem , traffic is a thing in Auckland. The gathering of people outside our room the next day chatting and smoking was less desirable. They were a group of men in a van that had the engine running for sometime before they decided to leave, some people are so inconsiderate, when others are having a lay in, and a late check out. The lights above the bed could do with a dusting , and the bathroom needs some repairs around the bath either silicone or new grouting but everything else was great about the room , and the rest was clean.
The staff was super friendly and accommodating, was so grateful ❤️ The room was pleasant, lovely kitchen facilities, comfortable bed and loved the spa bath.
Stayed in March 2023
Reviewed: 3 April 2023
Sue
New ZealandThe room was exceptionally clean and there was a fantastically large TV :)
Stayed in January 2023
Reviewed: 21 March 2023
Dale
New ZealandThe room needed a better vacuum to pick up the cotton strands mentioned above.
I have stayed here before. The room was overall very clean but there were cotton strands on the floor in 2 different places.
Stayed in March 2023
Reviewed: 18 March 2023
Jacky
New ZealandBeing older I would have asked for ground floor room so not having to access two flights of stairs
Friendly staff
Stayed in March 2023
Reviewed: 16 March 2023
Graham
New Zealandcould not get normal channels on TV, but this was minor as we were mostly out.
very clean. Receptionist very helpful
Stayed in March 2023
Reviewed: 11 March 2023
Maddison
New ZealandNothing
Room and facilities were awesome, comfortable bed, room was spacious and clean. Early check-in was very much appreciated
Stayed in March 2023
Reviewed: 8 March 2023
Grace
New ZealandHaving to do a census again haha
It was a great location close to where we were going and the check in was fast and easy
Stayed in March 2023
Reviewed: 28 February 2023
Beiyuan
AustraliaWe managed to early check-in. And the room is spacious and clean.
Stayed in February 2023
Reviewed: 26 February 2023
Margie
New ZealandNeeded recycling bin in the room Kitchen light kept failing
Nice for what we needed. Enough space for us with a 3 year old.
Stayed in February 2023
Reviewed: 25 February 2023
Ines
New Zealandclean and comfortable
Stayed in February 2023
Reviewed: 20 February 2023
Maylin
New ZealandThe room was quite nice. Spacious & clean.. I enjoyed the stay!
Stayed in February 2023
Reviewed: 19 February 2023
Anthone
New ZealandWe felt the room may have been cleaned too fast, as we found a fair few long Blacks hairs around.
The hospitality and the comfort of the room.
Stayed in February 2023
Reviewed: 18 February 2023
Elisabeth
AustraliaThe stairs to the second floor rooms, very hard with a suitcase.
Clean, convenient location.
Stayed in February 2023
Reviewed: 16 February 2023
Sue
United KingdomThe check in, lovely warm staff with great welcome. Room fantastic, amenities great
Stayed in February 2023
Reviewed: 11 February 2023
Paul
New ZealandGreat stay would recommend
Stayed in February 2023
Reviewed: 1 February 2023
James
New ZealandProfessional, friendly and very helpfull staff.
Stayed in February 2023
Reviewed: 1 February 2023
Penny
New ZealandWe stayed here in a major weather event, the room was wonderful and comfortable, just what we needed in such a time.
Stayed in January 2023
Reviewed: 29 January 2023
Stephanie
New ZealandThe mattress slipped around on the base a bit, but that was a very minor issue.
Impeccably clean room, with comfortable furnishings and all we needed for a good night's stay. Loved the extra bonus of the in-room massage chair! Great place to stay safe and dry during the disastrous weather.
Stayed in January 2023
Reviewed: 28 January 2023
Colleen
New Zealandn/a
clean and welcoming
Stayed in January 2023
Reviewed: 15 January 2023
Colin
United StatesOnly had one key for each room, which was a little inconvenient at times.
Very convenient in Epsom and close to the city, buses, while being quiet. The rooms were well appointed and clean. Parking available. Staff were friendly and helpful.
Stayed in January 2023
Reviewed: 8 January 2023
Gc
New ZealandGreat hosts and Great stay. The room was big, clean and comfortable, it is very conveniently located close to lot of good restaurants but very quite during the night. Will definitely come back when we visiting Auckland next time,
Stayed in December 2022
Reviewed: 5 January 2023
Brian
New ZealandEverything, no complaints The Manageress was very accommodating and helpful
Stayed in December 2022
Reviewed: 4 January 2023
Catherine
AustraliaUnfortunately we were greeted in the bathroom with a terrible sewerage smell, it was coming up the plug hole in the floor and shower.
Location was great.
Stayed in December 2022
Nafplio, Greece
Leicester, UK
Casalmaggiore, Italy
Tulsa, USA
Sun Peaks, Canada
Antananarivo, Madagascar
Timişoara, Romania
Unverre, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content