Cnr Earl St And Marine Parade, 9197 Queenstown, New Zealand
#56 of 84 hotels in Queenstown
Guests' ChoiceBased on 2894 hotel reviews
7.9Cleanliness
8.4
Comfort
8.5
Location
9.7
Facilities
7.9
Staff
8.8
Value for money
7.5
Free WiFi
8.5
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End of dialog contentReviewed: 7 June 2024
David
New ZealandThe breakfast option, valet parking in busy Queenstown (hasn’t been available our last 2 stays)
Stayed in June 2024
Reviewed: 6 June 2024
Heather
New ZealandCost of parking Noisy
Amazing location right on the Lake and walking distance to everywhere
Stayed in June 2024
Reviewed: 4 June 2024
Ruelito
PhilippinesNo slippers in the room
Stayed in June 2024
Reviewed: 4 June 2024
Bernadette
New ZealandFabulous location and great facilities.
Stayed in May 2024
Reviewed: 4 June 2024
Kate
New ZealandWe loved the location! The room was great also and the staff were lovely!
Stayed in May 2024
Reviewed: 3 June 2024
Tanya
AustraliaRoom service menu was not good
Location
Stayed in May 2024
Reviewed: 2 June 2024
Viking
New ZealandThe elevator is under construction
Staff are friendly
Stayed in May 2024
Reviewed: 1 June 2024
Julie
New ZealandCleanliness could have been improved
Staff exceptional and location
Stayed in June 2024
Reviewed: 31 May 2024
Craig
AustraliaOur room was near the stairs and lift so we could easily hear loud conversations from inconsiderate guests late at night.
Great location, room decor could do with up dating. The bed was very comfortable, buffet breakfast was good with a variety of dishes to choose from. Staff was helpful and valet parking was very quick.
Stayed in May 2024
Reviewed: 28 May 2024
Michael
New ZealandThe spa was not working, plus while the breakfast was good, some of it could be better quality to be excellent
Nearly excellent, the room and service were really good. We had a room with an outside door 20m from the beach which was amazing for our swim! Lovely sitting areas and all very clean and welcoming. Staff were amazing, very friendly.
Stayed in May 2024
Reviewed: 28 May 2024
Hannah
New ZealandI honestly can't name anything. I am a little fussy on the decor, I think the bar area and seating down by the fire could be upgraded.
We were upgraded to a room with a mountain view (and a wee sneak peak of the lake). We were super happy with the location of the hotel and the friendliness of the staff - they were AMAZING! Honestly, the check in staff, the cleaning staff in the corridors, the bar staff - everyone had a smile on their face and was happy to see you. I would highly recommend this hotel to stay in. Super close to the town, so easy to access everything!
Stayed in May 2024
Reviewed: 26 May 2024
Moana
New ZealandThe rooms are dated. The latch on our bathroom door was also broken. Rooms were very clean, but could do with an update.
Breakfast was amazing, delicious food. A large variety of different foods
Stayed in May 2024
Reviewed: 24 May 2024
Maia
New ZealandThe gym was limited with equipment.
The location was perfect, very central. The view of the mountains was lovely. The room had everything you needed, the heat pump was a life saver and they had chrome casting!
Stayed in May 2024
Reviewed: 24 May 2024
Simarjit
AustraliaOld building
The location and the housekeeping lady Ivon was amazing.
Stayed in May 2024
Reviewed: 23 May 2024
Rebekah
AustraliaThe location is excellent as are the staff.
Stayed in April 2024
Reviewed: 23 May 2024
Greg
New ZealandNothing
It’s so close to town
Stayed in May 2024
Reviewed: 22 May 2024
Mohamad
MalaysiaThey don't catered for Muslim food..whereby we couldn't have early breakfast at the Hotel.
The location at town center. All staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 21 May 2024
Roger
New ZealandCost of parking. Property need a birthday looking old especially in the accommodation area.
Stayed in May 2024
Reviewed: 20 May 2024
Richard
AustraliaEveryone
Stayed in May 2024
Reviewed: 19 May 2024
Teri
New ZealandThere was tea/coffee making facilities but the only place you could get water for the jug was from the bathroom. Prices are a bit steep.
Great location! Everything is pretty much at your fingertips, we walked everywhere. Staff are lovely people. The beds are great!
Stayed in May 2024
Reviewed: 18 May 2024
Simone
AustraliaWas good for one night before going to the airport. The wifi did not work in our room and the aircon unit made a noise so we had to turn the unit off. I would stay again but I would not go to the extra expense of a room with a view as there is no balcony to sit on to enjoy the view.
The staff were amazing. Location was perfect.
Stayed in May 2024
Reviewed: 17 May 2024
Christine
New ZealandLamps not well located in room esp beside bed, a little dated
Breakfast was the best part of staying
Stayed in May 2024
Reviewed: 16 May 2024
Keith
New ZealandDated facilities.
Brilliant location, helpful staff.
Stayed in May 2024
Reviewed: 16 May 2024
Barry
AustraliaNothing
Location was perfect
Stayed in May 2024
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