Cnr Earl St And Marine Parade, 9197 Queenstown, New Zealand
#54 of 83 hotels in Queenstown
Guests' ChoiceBased on 2909 hotel reviews
7.9Cleanliness
8.4
Comfort
8.5
Location
9.7
Facilities
7.9
Staff
8.8
Value for money
7.5
Free WiFi
8.5
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End of dialog contentReviewed: 28 May 2024
Hannah
New ZealandI honestly can't name anything. I am a little fussy on the decor, I think the bar area and seating down by the fire could be upgraded.
We were upgraded to a room with a mountain view (and a wee sneak peak of the lake). We were super happy with the location of the hotel and the friendliness of the staff - they were AMAZING! Honestly, the check in staff, the cleaning staff in the corridors, the bar staff - everyone had a smile on their face and was happy to see you. I would highly recommend this hotel to stay in. Super close to the town, so easy to access everything!
Stayed in May 2024
Reviewed: 26 May 2024
Moana
New ZealandThe rooms are dated. The latch on our bathroom door was also broken. Rooms were very clean, but could do with an update.
Breakfast was amazing, delicious food. A large variety of different foods
Stayed in May 2024
Reviewed: 24 May 2024
Maia
New ZealandThe gym was limited with equipment.
The location was perfect, very central. The view of the mountains was lovely. The room had everything you needed, the heat pump was a life saver and they had chrome casting!
Stayed in May 2024
Reviewed: 24 May 2024
Simarjit
AustraliaOld building
The location and the housekeeping lady Ivon was amazing.
Stayed in May 2024
Reviewed: 23 May 2024
Rebekah
AustraliaThe location is excellent as are the staff.
Stayed in April 2024
Reviewed: 23 May 2024
Greg
New ZealandNothing
It’s so close to town
Stayed in May 2024
Reviewed: 22 May 2024
Mohamad
MalaysiaThey don't catered for Muslim food..whereby we couldn't have early breakfast at the Hotel.
The location at town center. All staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 21 May 2024
Roger
New ZealandCost of parking. Property need a birthday looking old especially in the accommodation area.
Stayed in May 2024
Reviewed: 20 May 2024
Richard
AustraliaEveryone
Stayed in May 2024
Reviewed: 19 May 2024
Teri
New ZealandThere was tea/coffee making facilities but the only place you could get water for the jug was from the bathroom. Prices are a bit steep.
Great location! Everything is pretty much at your fingertips, we walked everywhere. Staff are lovely people. The beds are great!
Stayed in May 2024
Reviewed: 18 May 2024
Simone
AustraliaWas good for one night before going to the airport. The wifi did not work in our room and the aircon unit made a noise so we had to turn the unit off. I would stay again but I would not go to the extra expense of a room with a view as there is no balcony to sit on to enjoy the view.
The staff were amazing. Location was perfect.
Stayed in May 2024
Reviewed: 17 May 2024
Christine
New ZealandLamps not well located in room esp beside bed, a little dated
Breakfast was the best part of staying
Stayed in May 2024
Reviewed: 16 May 2024
Keith
New ZealandDated facilities.
Brilliant location, helpful staff.
Stayed in May 2024
Reviewed: 16 May 2024
Barry
AustraliaNothing
Location was perfect
Stayed in May 2024
Reviewed: 12 May 2024
Janette
AustraliaRooms were variable. Some felt “old”.
Excellent location
Stayed in April 2024
Reviewed: 12 May 2024
Rebecca
SingaporeThe location was fantastic. The hotel was surrounded by a beautiful park at the back and an astonishing crystal clear blue lake at the side. Shops and eateries only steps away. The room was spacious, big comfortable beds and fluffy pillows. Individual body bath, shampoo,and conditioner provided. Not those 3 in 1 stuff. Would highly recommend staying here when visiting Queenstown, NZ for a great experience.
Stayed in May 2024
Reviewed: 8 May 2024
Erika
New ZealandWe booked a standard king room. A little let down by the shower floor - it was a walk in shower with a small shower curtain that couldn’t close the entire way meaning water could get out to the rest of the bathroom. And the shower lip on the floor was not sufficient enough to keep water in the designated shower area. We went through a lot of towels to clean this up. Also would be good if the gym had at least one set of free weights or a weight machine of sorts.
The location is everything. 10/10 with easy valet parking onsite, meant it was the most convenient part of our trip. The staff were also extremely helpful and efficient and we appreciated the 24 hour front of house service.
Stayed in May 2024
Reviewed: 7 May 2024
Deidre
New ZealandGood location
Stayed in May 2024
Reviewed: 5 May 2024
Jeff
New ZealandGood variety of food, could put out less quantities but top up regularly so food is hot.
Stayed in May 2024
Reviewed: 5 May 2024
Chelsea
AustraliaElevator wasn’t working but concierge managed our bags to our room.
Great location, clean and tidy rooms (we had a mountain view room with 2 beds), friendly staff. Staff always available and happy to help.
Stayed in May 2024
Reviewed: 2 May 2024
Vanessa
AustraliaThe rooms look a little dated. Didn’t like the shower over the bath as it is quite a narrow space. The hot tub isn’t really what I imagined as it is in a closed off room and all the jets didn’t seem to be working and it wasn’t really that hot.
Great location walking distance to town. We booked a lake view room and it delivered. Beautiful view. Staff were all very friendly and helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Tania
New ZealandGreat location, lovely room and really lovely staff
Stayed in February 2024
Reviewed: 29 April 2024
Scott
United StatesNothing.
The Novotel Queenstown was in the PERFECT location! The property itself was nice, the room was of average size and the furnishings were nice. The flat-screen TV was large and nice. The staff was very helpful which made our stay more enjoyable.
Stayed in March 2024
Reviewed: 27 April 2024
Jo
New ZealandRooms were a bit small.
Location and the staff
Stayed in April 2024
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