290 High Street, 5810 Masterton, New Zealand
#6 of 12 hotels in Masterton
Guests' ChoiceBased on 775 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.4
Facilities
8.2
Staff
8.7
Value for money
8.4
Free WiFi
8.0
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End of dialog contentReviewed: 10 April 2023
Robert
New ZealandLate self check-in
Stayed in April 2023
Reviewed: 10 April 2023
Sarah
New ZealandRoom was spacious, friendly
Stayed in April 2023
Reviewed: 9 April 2023
Jessica
New ZealandSink in room a little small - makes it hard to clean dishes.
The location was great - loads of parking.
Stayed in April 2023
Reviewed: 8 April 2023
Elizabeth
New ZealandKitchenette had very little bench space to work from. Nice courtyard space with a restful garden view but the chairs were grotty and old. Didn't sit out there.
Lovely check in staff. They advised me immediately on arrival that they had accidentally charged me twice (I wasn't even aware yet!). Apologised to me and fixed it straight away. Very professional staff, warm, courteous and friendly whenever I saw them. Excellent blackout drapes in the room, comfy pillows, no noise from next door and I liked the living room space.
Stayed in March 2023
Reviewed: 8 April 2023
Jade
New ZealandOut of their control but would be nice if the bar was open and the EV charger wasn’t going.
Lovely rooms, quiet and private.
Stayed in April 2023
Reviewed: 3 April 2023
Last
New ZealandBar and grill but nothing on offer or you must book ahead of time for food, I would’ve gave it a 10 if the bar and grill was available. So you must drive up to 10min to 30min for food and coffee etc.Great place though, if they offered restaurant food would be a 10
Great place to stay, very clean and spacious, comfortable, staff is awesome.
Stayed in April 2023
Reviewed: 1 April 2023
Jill
New Zealandunfortunately no restaurant & bar facilities because of COVID & lack of staff.
comfortable, good size room. parking right outside room.
Stayed in March 2023
Reviewed: 29 March 2023
Craig
New ZealandIt felt a little gloomy. We went around and turned on every light.
Our room was pretty good. Basically as advertised.
Stayed in March 2023
Reviewed: 20 March 2023
Barbara
New ZealandNothing really
Shower, bed, very quiet.
Stayed in March 2023
Reviewed: 19 March 2023
Darren
New ZealandWas comfortable and in a good location
Stayed in March 2023
Reviewed: 14 March 2023
Zhi
MalaysiaThe room was quite dimly lit. The linen and decor just seemed a bit aged. There wasn't any signal in the room but the free wifi worked fine.
The room and bathroom were fairly clean. They provided a small pantry with mini sink, kettle, and fridge. It was quite a large room equipped with a couch and coffee table. Staff were very helpful and were kind enough to lend a wall charger for my phone as I had forgot to bring mine.
Stayed in March 2023
Reviewed: 5 March 2023
Peter
New ZealandThere were a couple of spider webs inside, and the carpet in front of the fridge could do with a clean.
The location was ideal, being handy to everything in Masterton. The room was very good, and the bed was comfortable.
Stayed in February 2023
Reviewed: 3 March 2023
Dorothy
New ZealandRoom wasn’t serviced, only had 2 tea bags for 3 nights. No ability to wash dishes; used mugs / spoons not replaced. No tea towel or dish-wash liquid. Reception staff had trouble understanding me. I decided to leave after 2 nights even though i paid for 3.
Room was comfortable. Good shower. Nice deck of room. Air conditioning. Felt secure.
Stayed in March 2023
Reviewed: 27 February 2023
Alfred
New ZealandOwing to a lot of cancellations the motel bar was not open.
Room was very clean. All amenities appeared to work. Bed was very comfortable.
Stayed in February 2023
Reviewed: 24 February 2023
Samara
New ZealandBeing on the main highway it was nosy though I did not realize the sliding windows were open. There was also a very strong smell of cigarettes, I am unsure if this was due to the age of the place or because the windows were open and ash was all over the courtyard. Unfortunately the restaurant was not open because of a lack of staff but it was no problem ordering food from Uber eats.
Great air conditioning. Comfortable bed and pillows. Strong water pressure in the shower. Large room and bathroom. Very clean. Fabulous staff. Good location for work in the CBD.
Stayed in February 2023
Reviewed: 19 February 2023
James
New ZealandThere was no shampoo or conditioner in the room. The glasses provided in the kitchenette were sticky so we decided not to use them. The lighting in the room was not amazing.
The accommodation was conveniently located very close to shops etc. Parking was fantastic. The bed was very comfortable and the room was surprisingly large in size. The bathroom also was nice, and the tiled and the water pressure were pretty good.
Stayed in February 2023
Reviewed: 18 February 2023
Lindsey
AustraliaTV hung at droopy angle from wall - bracket needs adjustment. Several curtains didn't close properly because hooks at top broken; kitchen tap very loose on bench top; vanity sink slow to drain. Internet quite slow and sometimes intermittent. King bed mattress was past its use-by date - springs popped and squeaked.
We were upgraded to a large deluxe suite (at our cost) because original booking for 1 night in standard room could not be extended to two nights. Large tiled bathroom, luxury fittings, great water pressure in shower. Spacious living area. Plenty of pillows and cushions. Hosts were most gracious and helpful.
Stayed in February 2023
Reviewed: 13 February 2023
Samantha
New ZealandWasnt overly clean but wasn't that bad either
The lovely people that ran the motel were more than helpful the entire time
Stayed in February 2023
Reviewed: 13 February 2023
Karen
New ZealandThe onsite Restaurant & Bar was not open the whole time we were there. This would have been super handy
Super private and was nice to walk down hallways to get to your room, large room which was not expected, nice outdoor area with table and chairs along with a bench seat, private outdoor area
Stayed in January 2023
Reviewed: 10 February 2023
Janet
New Zealanda little tired, needs a facelift
comfortable, clean, good shower
Stayed in February 2023
Reviewed: 7 February 2023
Lynda
New ZealandFriendly helpful staff, well appointed room, good air conditioning, excellent shower, plenty of room
Stayed in February 2023
Reviewed: 2 February 2023
Jennifer
New ZealandThe bar was closed but no big deal
Great motel, the bedrooms were large with lots of space, great showers. The rooms had amusing names, named after racehorses. Everything was clean and tidy. Reception were kind in offering unbrellas as it was raining outside when we stayed.
Stayed in January 2023
Reviewed: 20 January 2023
Claudio
New Zealandgreat stay, great staff.
Stayed in January 2023
Reviewed: 18 January 2023
Merv
New ZealandBed wasn't comfortable for two adults
Awesome shower
Stayed in January 2023
Reviewed: 15 January 2023
Karen
New ZealandI didn't like that I couldn't park my car and enter the room via the carpark. I had to walk around to the front of the motel and go in through the main entrance!
Loved the bed!
Stayed in January 2023
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