1820 State Highway, 9371 Queenstown, New Zealand
#12 of 81 hotels in Queenstown
Guests' ChoiceBased on 194 hotel reviews
9.1Cleanliness
9.6
Comfort
9.7
Location
9.1
Facilities
9.4
Staff
9.2
Value for money
8.5
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 March 2024
Sabrina
AustraliaAmazing! Bathroom is amazing and large bathtub
Stayed in March 2024
Reviewed: 25 March 2024
David
CanadaRestaurant food quality was excellent.
Stayed in February 2024
Reviewed: 2 February 2024
Alex
AustraliaNothing
Everything was exemplary, perfect last night to finish our trip
Stayed in February 2024
Reviewed: 7 January 2024
Chiara
AustraliaThe villa could have had more cooking facilities inside, e.g. a microwave.
We had a lovely stay in a villa that backed onto the winery fields. The staff were lovely and all very helpful. Most of facilities were incredible and we can’t wait to come back and stay again another day.
Stayed in December 2023
Reviewed: 29 December 2023
Samantha
United StatesThe only thing that would be nice is a pool and some activities for kids but it was wonderful nonetheless
Loved the lodge it was very comfortable, clean and perfect for our Xmas stay. Food was good and service was excellent
Stayed in December 2023
Reviewed: 19 November 2023
Phillipa
New ZealandNothing at all
Everything…staff, location , facilities, food… topped up my cup
Stayed in November 2023
Reviewed: 12 November 2023
David
New ZealandA great relaxing place to kick up your feet and relax looking at the vines. The Cheese Shop on site is great for a platter with the wines and the restaurant is worth dinner as being onsite and good food is very convenient.
Stayed in November 2023
Reviewed: 10 October 2023
Robyn
New ZealandHigh quality villa with lots of thoughtful touches.
Stayed in September 2023
Reviewed: 19 September 2023
Chloe
AustraliaThe venue was superb, very impressive and the staff were all so friendly, helpful and accomodating during our stay. The resort is located within an easy drive from Queenstown and there was plenty of free parking if you had a car. If you are looking for a place to relax and unwind, this is it.
Stayed in September 2023
Reviewed: 15 September 2023
Ting
AustraliaNo ramp. I have to carry my luggage down the stairs, about 8 risers
The architecture of the building is magnificent and fits in so well in the landscape
Stayed in September 2023
Reviewed: 24 August 2023
Charlotte
AustraliaLoved the spa and sauna, rooms were gorgeous and warm. The fire inside your room was such a lovely touch. The staff were so lovely and went out of their way to make everything incredible. A++!
Stayed in August 2023
Reviewed: 24 August 2023
Jenna
AustraliaThe menu at the lodge restaurant was a set menu and very limited and pretty pricey. We dined there one night and was very nice but had there been somewhere close by with more variety we would of gone there. The only sides they had were carrots and only one vegetarian option- no steak only lamb. We recommend hiring a car to get to other places for dinners as Ubers and taxis canceled on us multiple times as it was too far out .
Great spot and staff/service was fantastic
Stayed in August 2023
Reviewed: 22 August 2023
Mitchell
AustraliaNothing to dislike
Service, balcony attached to room. The lodge was welcoming and relaxing
Stayed in August 2023
Reviewed: 11 August 2023
Alyssa
New Zealandnothing
everything
Stayed in July 2023
Reviewed: 23 July 2023
Kylie
AustraliaThe staff was so helpful and friendly, the actual property is beautiful and the rooms are lovely.
Stayed in July 2023
Reviewed: 20 July 2023
Christine
New ZealandThis is an exception property. The staff were fantastic and nothing was a problem. The decor is beautiful.
Stayed in July 2023
Reviewed: 15 July 2023
Blake
AustraliaIt was outstanding. Cherie was a fantastic help and the spa girls gave the best massages I’ve ever received
Stayed in July 2023
Reviewed: 4 June 2023
Digi
New Zealandn/a
Everything Amazing
Stayed in May 2023
Reviewed: 28 May 2023
Jocelyn
AustraliaLoved everything!
Beautiful room and resort!
Stayed in May 2023
Reviewed: 26 May 2023
Lili
AustraliaNothing
Our room was beautifully appointed, nicely landscaped garden. very clean and quiet. The fireplace in the room is a lovely touch, nice spot to unwind. The hot spa and sauna is free and a lovely experience, although an outdoor shower would make sense: having to rush in the gym for shower access is not ideal maybe something to improve on). The restaurant is absolutely wonderful; unexpected flavours, exquisite presentation, friendly team - we ate there twice.Bear in mind it is a set menu - meaning no à la carte orders. The menu changes every night.
Stayed in May 2023
Reviewed: 8 May 2023
Amanda
New ZealandRoom had leftover food in the fridge and old chips under poking out from under the couch.
Lovely staff.
Stayed in May 2023
Reviewed: 29 April 2023
Andrew
New ZealandEverything, simply fantastic
Stayed in April 2023
Reviewed: 23 April 2023
Sian
New ZealandAmazing place, Could not find a fault. Location is stunning the night sky was the icing of the cake.
Stayed in April 2023
Reviewed: 12 April 2023
Zoe
AustraliaWe booked dinner at the in-house restaurant but were quite surprised that in contrast to the website Al La carte menu it was a fixed price set menu, which wouldn’t have been a big deal but it was $190 per head which we think should’ve been advised at time of booking. For that kind of money we would’ve expected a much more memorable dining experience than the very nice but not exceptional meal we had. I’d advise others to check ahead - by 8pm on a Tuesday night there weren’t really any other options locally. The rest of our stay was fantastic.
Lovely rooms and main communal area - beautifully finished and super comfortable - in beautiful working vineyard surrounds. Staff were friendly and knowledgeable.
Stayed in March 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content