72-112 Greenlane East, 1051 Auckland, New Zealand
#129 of 182 hotels in Auckland
Guests' ChoiceBased on 976 hotel reviews
7.3Cleanliness
8.1
Comfort
8.1
Location
8.4
Facilities
7.6
Staff
8.4
Value for money
7.3
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 October 2023
Julia
New ZealandWindow didn't open and overall small
Nice view out the window, comfortable bed
Stayed in October 2023
Reviewed: 22 October 2023
Motu
New ZealandThe only downfall was breakfast on our second day was very cold 😞 The first day (Saturday morning) was great but the following morning (Sunday morning) the hot food was cold.
It was great, staff were friendly and helpful
Stayed in October 2023
Reviewed: 22 October 2023
Phillippa
New ZealandLack of parking
breakfast was fine. Location perfect.
Stayed in October 2023
Reviewed: 21 October 2023
Alistair
New ZealandRoom is tiny and weird bathroom curved shape like you are on a ship
Bed was comfortable
Stayed in October 2023
Reviewed: 14 October 2023
Elizabeth
CanadaA bit hard to get around to the hotel without a car. We had dinner in the hotel. Too expensive! Was a buffet.
It was clean
Stayed in October 2023
Reviewed: 13 October 2023
Anais
New ZealandBathroom was a little bit too small, areas are quite squeezy
Suitable for needs, private parking.
Stayed in October 2023
Reviewed: 7 October 2023
Russell
New ZealandParking is tight. And busy
Nice place, comfortable
Stayed in October 2023
Reviewed: 6 October 2023
Marna
United StatesThere is not a single USB port in the room which is crazy in this day and age. Plugs were in strange places. Room was not cleaned once during my 8-night stay. Only towels were changed every day. That was really upsetting. Bathroom was old but everything worked fine. Could not find room to park the car. A hotel that only has 77 spaces for parking but has 200 guests says it all. Can't get any food after 10pm. Everything shuts down.
Breakfast was good, would have liked more fresh fruit. Room was big and bed was comfortable
Stayed in September 2023
Reviewed: 5 October 2023
Cheryl
New ZealandNA
Service was great,
Stayed in September 2023
Reviewed: 4 October 2023
Wanda
New ZealandNo curtains to block out light only shades
Pleasantly surprised with the room amenities and comfort. Nice hotel and great value.
Stayed in October 2023
Reviewed: 2 October 2023
Mrbass03
New ZealandRoom had a few holes, by the looks of renovations that need to be repaired.
Stayed in October 2023
Reviewed: 2 October 2023
Janice
New ZealandThe shower every hotel should have them like that.
Stayed in October 2023
Reviewed: 25 September 2023
Melanie
New ZealandMore clarity about the cost of parking required, especially when free parking is available 50m away
Very tidy, comfortable
Stayed in September 2023
Reviewed: 25 September 2023
Merril
New ZealandDining Room Management hopeless Most staff appeared to be confused about the systems/pricing eg breakfasts/buffet/continental. Front of house staff kept disappearing.
Receptionist Leah was fantastic, Food was good but the quantity verses price was not. Location was great, easy access.
Stayed in September 2023
Reviewed: 18 September 2023
Loren
New ZealandWe have a really bad smell coming from our bathroom. The maintenence man came within 5 mins. Was water not being emptied from the shower drain. Smell went away after he came
Great location as we were hedding to Mt Smart. Has a big restaurant and bar and delish food
Stayed in September 2023
Reviewed: 17 September 2023
Abbey
New ZealandThe buffet was average , too spicy for kids and not enough salad and vege options
The people were lovely
Stayed in September 2023
Reviewed: 17 September 2023
Leanne
New ZealandGreat location and very helpful staff. Parking a bit tight at times.
Stayed in September 2023
Reviewed: 9 September 2023
Neville
New ZealandIt was rather cramped as my wife is in a wheelchair and there is not a lot of room for the wheelchair
Clean and comfortable
Stayed in August 2023
Reviewed: 6 September 2023
Noel
New ZealandSmall room, no outlook
Good Location
Stayed in September 2023
Reviewed: 6 September 2023
Gail
New ZealandNothing really, I meant to book into the Novotel but ended up in Ibis and it was fine. When I realised it was a budget hotel, I packed my own shower cap 😊
The convenient location, the cleanliness, comfortable bed and getting adjacent rooms as we had requested
Stayed in September 2023
Reviewed: 1 September 2023
Kathy
New Zealandlifts not working not asking if i wanted a drink with evening meal
checking in and out
Stayed in August 2023
Reviewed: 29 August 2023
Tom
SwitzerlandThe facilities are on the cheap side, however considering the price is lower than competitors I wouldn’t criticise this.
Value for money. Clean, functional. Also the staff - we made a booking mistake which could have been costly but they understood and corrected it at no charge.
Stayed in August 2023
Reviewed: 28 August 2023
Kerry
New ZealandThe tray that my room service came on was dirty (under the white cloth). My buffet breakfast was cold (eggs, tomatoes, bacon) with no visible way to reheat them.
Room service was very efficient and food was great. My room was clean and had everything I needed.
Stayed in August 2023
Reviewed: 28 August 2023
Alana
New ZealandPillow too soft. Noisy
Everything I needed was at complex. Good shower. Comfortable bed
Stayed in August 2023
Reviewed: 28 August 2023
Margaret
New ZealandLack of easy chairs
Location
Stayed in August 2023
Koggala, Sri Lanka
Florence, Italy
Málaga, Spain
Fernando de Noronha, Brazil
Lanton, France
Chania Town, Greece
Wofford Heights, USA
Yogyakarta, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content