Road noise and having a bus stop right outside the room was a minor downside

Welcoming and efficient staff, pleasant, clean and comfortable room, close to town

Stayed in May 2024

Twice we have stayed here and both times the spa wasn’t working. Also, having the toilet paper holder attached to the bath tub wasn’t a good idea as it gets wet from shower/bath and always had to remove it and put it on the bench whenever we would shower/bath

Location is great. We were on ground level which was nice but we have stayed on level 3 before which had a much better view of the lake and surrounding mountains. The parking is plentiful and access to the hotel easy.

Stayed in May 2024

Spa wasn’t working

Location and staff were great. Beds were super comfy too

Stayed in May 2024

lack of food , no available restaurant

location

Stayed in May 2024

there was no kitchen available on the dates we stayed due to short staff. It would be convenient if the service was available

Stayed in April 2024

Road works a problem. Parking was also difficult as there were no parks available on level one, and being 81 years of age the steep Suburb Street was difficult for me when I finally got back to the hotel at 9 pm.

Young lady at reception was very friendly and efficient. I would give her a big tick.

Stayed in April 2024

The bar area was a little run down and lacking in atmosphere.

location was good, close enough to town to walk, and a secure place to park. Room was spacious and clean

Stayed in April 2024

Shower design meant that water easily overflowed over the shower hop.

Great view of Lake Wakatipu. Free parking on site and a close walk to the Queenstown town centre. The room was spacious and the beds were some of comfiest beds my wife and I have ever slept on in a hotel. Daily room service was also great. Other helpful things included the spacious lounge for guests on the bottom floor plus laundry/dryer (coin operated) facilities on site. There's also a bus stop handily in front of the hotel.

Stayed in April 2024

Handy to town but a bit of a walk back up the hill on the way back. Roadworks everywhere make driving slow, so walking is easiest. Nice and clean. And fab views of the lake.

Stayed in April 2024

No heater in the toilet.

Bed and room size.

Stayed in April 2024

Building/hallway/room door is very outdated

Beautiful view, clean and tidy, a bit of a walk to town but worth it

Stayed in April 2024

Location, while close to town, probably a little too far to walk back and forth. So you need a car really. Added to that there was no on site restaurant to eat in the evening. No nearby options or takeaways meaning again you need a car. If you are a tourist without vehicle then you are going to find eatng options difficult. There are restaurants on site but only open for breakfast. This is really not helpful.

Rooms were large and spacious. Beds were very comfortable and room was very clean. The outdoor balcony area was a bonus.

Stayed in April 2024

Sadly the staff member that greeted us the first time was not greatly friendly. Never made eye contact and seemed very uninterested. We had booked a room for 3 of us and there was only one bed.

Lovely hotel, great location beautiful view and clean comfortable room. One lovely employee found us another room when we didn’t have enough beds, very accommodating.

Stayed in April 2024

Bar could have been open downstairs on a Saturday night.

Room spacious and clean, good view. Very good breakfast!

Stayed in April 2024

The view and the room size were awesome.

Stayed in March 2024

The view from the balcony was limited by foliage in front. However this did allow privacy from the main road in front as it was at ground floor level.

Location and facilities were good.

Stayed in March 2024

Our TV reception was not great - kept cutting out - could have been a fault with that TV only

The location was excellent - great balcony overlooking the beautiful view

Stayed in April 2024

We don't have any complaints to be honest.

Nice and close to town. The staff were friendly and helpful, also got upgraded with our room option which was excellent.

Stayed in April 2024

Poor internet connection, no streaming services

Great views, good distance to walk into the main strip, had what we needed

Stayed in April 2024

Break fast was good it could be really better

Good nice view of mountain if you get one

Stayed in April 2024

Couch in apartment wasn't very comfortable. Peeling paint ensuite bathroom ceiling.

Amazing view. Very helpful, courteous and friendly staff. Apartment was very clean.

Stayed in April 2024

Location was ideal for us as we were in Queenstown for the night (arriving late and driving on to Te Anau the next morning) so meant we weren't having to drive across town. Our room was really spacious, toiletries were great, bed was really comfy, loved the balcony with the lakeside view ! Liked having the option of the hotel gym (pics are accurate)

Stayed in March 2024

Noise from other units and lift

The view

Stayed in April 2024

Nothing

Location and rooms

Stayed in April 2024