65 Rainbow Drive, 3330 Taupo, New Zealand
#130 of 130 Holiday rentals in Taupo
Guests' ChoiceBased on 10 hotel reviews
7.1Cleanliness
6.5
Comfort
8.0
Location
9.5
Facilities
8.0
Staff
8.1
Value for money
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 10
Reviewed: 6 June 2023
Paul
New Zealandindoor rattan seats moldy cushions, oven only worked on super hot so beef we cooked totally overcooked, hot water not available upstairs, outdoor mats for wiping feet dilapidated, does the fan work in the bigger bathroom? A drier would have been very handy after thermal pools to dry towels & after trekking in the rain. The pillows were very soft which isn't to our liking & only 2 per couple, perhaps a pillow choice would help. (ie one of each?) Although I contacted booking.com re hot water there was no response until the day we left
fabulous location, great dining room table, warm house, comfy beds
Stayed in June 2023
Reviewed: 5 November 2021
Tomacina
New ZealandWe had to wash the dishes/cutlery before we even used any of them.
Perfect location and great size. Had wondered why rest of house was unavailable aswell, but that's ok.
Stayed in November 2021
Reviewed: 11 March 2024
Kathy
New ZealandThe unclean musty smell on opening the door the first time, the filthy stained carpets in the bedrooms, the even dirtier cushion covers on the wicker chairs, the lack of body wash provided in the shower, the shortage of basic things in the kitchen like a garlic crusher, anything to squeeze lemons with, or a coffee grinder. Opening the oven to a roasting dish with grease and crumbs was not great either.
The location is great - looking out at the lake was just beautiful and the view is the property’s best feature. Great layout of bedrooms for family of three couples. Responsive to our concerns about the toilet that was in urgent need of repair.
Stayed in March 2024
Reviewed: 22 January 2024
Helen
United KingdomCleanliness was really bad. I had read some previous poor reviews and assumed given it was a known problem it would be better for us but it wasn't and I had to vacuum and wipe tables off there were cobwebs everywhere.
Location was amazing
Stayed in December 2023
Reviewed: 7 August 2022
Abby
New ZealandNot very clean. Cobwebs everywhere and needed a good dusting and vacuum. Confusing upstairs with only having access to 1 room not the full balcony. This wasn’t made clear in the booking process. Sleep out room stunk and was unusable.
Stunning Lake front views.
Stayed in August 2022
Reviewed: 29 June 2021
Christine
New ZealandGreat location right on the lake. Has everything you need. Very comfortable.
Location. Comfortable lay out and well kitted out.
Stayed in June 2021
Reviewed: 26 July 2021
Anonymous
ChinaGreat view and location
Stayed in July 2021
Reviewed: 27 June 2022
Elmar
New ZealandThere are no comments available for this review
Stayed in June 2022
Reviewed: 22 June 2021
Polglase
New ZealandThere are no comments available for this review
Stayed in June 2021
Showing 1 – 10
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content