Reviews of Marsden Viaduct Hotel 4.5 stars
21 Viaduct Harbour Avenue, 1010 Auckland, New Zealand
#60 of 182 hotels in Auckland
Guests' ChoiceReview score
Based on 3706 hotel reviews
8.2Score breakdown
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Cleanliness
9.0
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Comfort
9.1
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Location
9.3
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Facilities
8.3
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Staff
8.7
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Value for money
8.4
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Free WiFi
7.8
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Reviewed: 22 May 2024
Baxter
New Zealand3 reviews8.0Very good- • Business trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Bed was too hard. We didn't get much sleep. We were wanting a rest after busy work
The location was great. Service was excellent.
Stayed in May 2024
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Reviewed: 20 May 2024
Tania
New Zealand39 reviews9.0“An enjoyable stay, we will be back!”- • Business trip
- • Couple
- • Deluxe King Room with Marina View
- • Stayed 1 night
Bit of a mission with the limited parking, but we found some just up the road.
The room was very spacious for being in Auckland City. Lovely bath and shower.
Stayed in April 2024
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Reviewed: 20 May 2024
Nazreen
New Zealand5 reviews7.0“It’s okay”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The rubbish bin lid broken and no bathrob
It was clean
Stayed in May 2024
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Reviewed: 20 May 2024
Robert
Australia29 reviews1 helpful vote9.0Superb- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 2 nights
Wifi choppy
Stayed in May 2024
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Reviewed: 20 May 2024
Marianne
Australia6 reviews1 helpful vote9.0Superb- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
Parking onsite was difficult
Great location
Stayed in April 2024
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Reviewed: 19 May 2024
Tania
New Zealand1 review9.0Superb- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Beautiful bed
Close to all amenities
Stayed in May 2024
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Reviewed: 19 May 2024
Peter
New Zealand1 review8.0“Comfortable and good save for the TV which we regard as necessary for satisfactory downtime.”- • Leisure trip
- • Couple
- • Deluxe King Room with Marina View
- • Stayed 3 nights
- • Submitted via mobile
The TV was the one feature that was a complete dud and the reason for not giving a higher rating for the room and the experience. Reception dropped out repeatedly and often and the limited channel choice was surprising to say the least. We would probably not stay again for that one reason.
N/A
Stayed in May 2024
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Reviewed: 18 May 2024
Rafal
United States69 reviews11 helpful votes9.0Superb- • Business trip
- • Couple
- • Deluxe King Room with Marina View
- • Stayed 5 nights
- • Submitted via mobile
The bedsheets do not get changed daily
Location, cleanliness and friendly staff
Stayed in May 2024
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Reviewed: 15 May 2024
Whitney
New Zealand9 reviews9.0“Lovely room with great view and atmosphere”- • Leisure trip
- • Couple
- • Junior Suite with Balcony
- • Stayed 1 night
- • Submitted via mobile
Nothing
Clean, good location, very friendly staff
Stayed in May 2024
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Reviewed: 13 May 2024
Heidi
New Zealand4 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe King Room with Marina View
- • Stayed 2 nights
- • Submitted via mobile
Nice hotel, nice room, bathroom was nice but looks partially updated and partially old considering it was a deluxe suite. Marina view amazing
Stayed in May 2024
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Reviewed: 12 May 2024
Hayley
New Zealand4 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room with Marina View
- • Stayed 3 nights
no compendium or television chanels
Stayed in May 2024
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Reviewed: 12 May 2024
Jordan
Australia1 review9.0“Would stay again”- • Business trip
- • Group
- • Superior King Room
- • Stayed 2 nights
It wasn't a major problem but I was a little surprised at how loud the road noise was. Especially considering it was a Sunday and Monday night, with no major events around.
Very clean, very helpful and friendly staff, comfortable and great location.
Stayed in May 2024
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Reviewed: 12 May 2024
Maria
New Zealand3 reviews7.0“nice”- • Leisure trip
- • Group
- • Superior King Room
- • Stayed 1 night
room needs sprucing up
location
Stayed in February 2024
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Reviewed: 11 May 2024
Robyn
Australia11 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing not to like just made me smile when the balcony which was a promotional feature overlooked a very busy bus depot.
The staff were very accommodating and went out of their way to make sure I was looked after. The bed was amazing, huge and very comfortable. Loved the bath and found it extremely relaxing. Location on the Viaduct was conveniently close to shops and restaurants.
Stayed in May 2024
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Reviewed: 11 May 2024
Tracy
New Zealand1 review8.0“Comfortable”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Staff were very friendly and helpful but room is made to look much bigger on the website so would upgrade to next size
Stayed in May 2024
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Reviewed: 10 May 2024
Colleen
Canada8 reviews9.0“Everything was great other than checkout time and the fact you charged extra time by the half hour. The woman I spoke wi”- • Leisure trip
- • People with friends
- • Deluxe King Room with Balcony
- • Stayed 3 nights
- • Submitted via mobile
10am checkout was ridiculous probably wouldn’t stay again or recommend to anyone because of it. 11 would be way more reasonable,especially if you want international people to stay.
Convenience…loved the location and Sofitel staff were very accommodating
Stayed in May 2024
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Reviewed: 9 May 2024
Natascha
South Africa2 reviews8.0“It was quiet and relaxing”- • Leisure trip
- • Solo traveller
- • Superior King Room
- • Stayed 2 nights
They have a bath Tub
Stayed in May 2024
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Reviewed: 9 May 2024
Louise
Australia1 review7.0Good- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 1 night
The only down sides were difficulty finding the entrance of the hotel (since it is located within the Sofitel Hotel) and how to access Level 3 where the reception is. There is no restaurant in the hotel but the friendly reception staff directed me to the restaurant within the Sofitel which, although quite expensive, was adequate.
All facilities were as expected. The only down sides were difficulty finding the entrance of the hotel (since it is located within the Sofitel Hotel) and how to access Level 3 where the reception is. There is no restaurant in the hotel but the friendly reception staff directed me to the restaurant within the Sofitel which, although quite expensive, was adequate.
Stayed in April 2024
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Reviewed: 6 May 2024
Michelle
New Zealand23 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted via mobile
There were a few very simple things that could have been improved for a near perfect stay - the curtains were missing a lot of hooks and two of the blinds were damaged (one would get stuck half way and another was on backwards so got twisted while putting up/down)
Location, service, room size, comfort - all Amazing!
Stayed in May 2024
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Reviewed: 6 May 2024
Joan
United Kingdom6 reviews7.0“Health and safety”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted via mobile
Unfortunately I had a fall in the reception foyer area. There were lots of beautiful water features. But it was so dark and I tripped I fell in one !! The floor and low walls surrounding them were all black marble and not lit. We were told by a member of staff after my fall, that the lights had been turned off because the hotel wasn't busy. Unbelievable, there were people staying and it should have been lit. I hurt my foot and toe cut my leg and elbow and after a day had bad pain and bruising on my ribs. Nobody died and they did check on me the next day , but maybe a bottle of wine ,a dinner voucher even a coffee would have been appropriate and eased my pain a little 😞
The hotel was first class. Beautiful room, spacious and lacked for nothing. No complaints
Stayed in May 2024
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Reviewed: 5 May 2024
Andre
Germany5 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 4 nights
- • Submitted via mobile
The room, because it was soo big
Stayed in May 2024
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Reviewed: 5 May 2024
Selwyn
New Zealand9 reviews8.0“Great stay location and helpful staff”- • Leisure trip
- • Couple
- • Junior Suite with Balcony
- • Stayed 2 nights
- • Submitted via mobile
Cleaning could have been a little better, just small details
Location was good , close to bars and restaurants. Staff were very friendly and helpful. Great recommendations.
Stayed in April 2024
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Reviewed: 3 May 2024
Toni
New Zealand2 reviews7.0Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
- No lobby as the building is shared with Sofitel. - Not many options for room service so we could enjoy our stay and relax - The kitchen sink tap was awkward to use (may have been broken) - The toilet would need to be flushed at least 2 times every go as the tissue paper would float on top and not go down on the first flush
The Manager (Parry) was so polite, friendly and very sociable during our check-in. It was delightful to have a chat with him and also to get some recommendations on where to eat. The room was so big and spacious with a nice little balcony - exactly what I was hoping for. The bathroom was really nice, especially the bathtub (we both could fit in it together. Pretty great, considering my partner is at least 6ft). The bed was amazing - mattress, bedding and pillows were so comfy. Makes me want to invest in another bed.
Stayed in April 2024
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Reviewed: 2 May 2024
Kirsten
New Zealand7 reviews8.0“Great value for money”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Toliet keep filling up with water through the night
Location and price
Stayed in April 2024
