The pedestrian access.

We loved the view of the lake. The room was warm, confortable and very well equiped.

Stayed in April 2024

The view was amazing, room is nice and clean, staff were friendly and helpful.

Stayed in May 2024

The parking lot is quite narrow and hard for big vehicles to pass.

Located on Lake Pukaki, within a 10-minutes drive from town center, the Oaks offer a convenient and comfortable recommodation for our 3 days stay in Queenstown. The rooms are clean, facilities are convenient, price is reasonable. Definitely would recommend to my friends.

Stayed in May 2024

The renovations mean that there is limited parking. If you miss out on an allocation for one or more nights if your stay, currently have to park offsite, across a busy road. Slightly challenging! But it was the best option given the circumstances. Renovations due to finish in 2025 some time. The only issue though that we encountered.

The view in the promo pics of the room was the reason I booked this property. They exceeded my expectations. The apartment was spacious, well appointed and we even had a hot tub on our balcony. I was really nervous after reading a handful of reviews that were negative due to parking and renovations occurring, but the staff were extremely helpful and explained everything well. And we were certainly not bothered by noise at any time. The property is about 2km from the centre of town, but there is a shuttle bus that runs at various times of the morning and evening and this was helpful. Highly recommend this property if you want to spoil yourself a little after a long day of exploring and adventure

Stayed in May 2024

The property is undergoing recladding and I arrived early so had to wait in a portacom hut until the room was ready. No-one really paid me any attention to see if I was ok. Also the restaurant is closed so I could not get any food. There is limited parking and others kept taking our allocated park.

Fantastic view, I could sit and watch it all day

Stayed in February 2024

The property was in renovation so getting in there and reception area was bit inconvenient. Also the parking area was small, specially going down to the lower level was narrow. The approach of the hotel can be improved.

It was a spacious property with great kitchen and other amenities. The most beautiful part was the panoramic window in the living room that displayed a view of the beautiful lake and the mountain ranges.

Stayed in April 2024

As the resort is going through a major renovation, the current street appeal is poor (which is of no consequence once you are in your room), Reception set up is temporary and doesn't provide enough space for the foot traffic it receives at the moment. Parking is very limited at the moment and can be tight but in saying that we got a car park every time we needed one. TV's offer built in chrome cast which is a good feature although it is very pesty to operate & connect to.

The room was as pictured.... Just Beautiful! Great location to the lake with uninterrupted views offering privacy and very quiet with no noise heard from the street level at all. The internal Gas Heater was wonderful as well keeping our two bedroom apartment very comfortable.

Stayed in April 2024

Great aparrtment. Very clean and comfortable with beautiful view of lake

Stayed in March 2024

The bed is too soft.

Lake view

Stayed in April 2024

Part of facility under construction with no restaurant or other associated facilities. However rooms were excellent, car parking very limited first in only

excellent

Stayed in March 2024

The place is currently a construction site on the upper floors and Car parking area.

Great View

Stayed in March 2024

Entrance to the property

Location

Stayed in March 2024

Construction work is going now , a bit difficult for parking

Very comfortable with beautiful views of the lake

Stayed in March 2024

Nothing.

Our apartment was in a great position in the complex. Bed was very comfortable. There was a beautiful 2 km path around the lake into Queenstown village. The resort also had organised a shuttle in / out of town . Excellent service. The staff at reception were universally very knowledgeable and delightful to deal with. We shall return.

Stayed in April 2024

Under-building car park was too compact to park within. Lack of variety in terms of hot drink options (No hot chocolate or snacks)

Large spacious room with access to the lake front. Easy access via the side doors which eliminated the need to go through reception. There was some Easter eggs dropped off from the hotel on Easter Sunday which was thoughtful.

Stayed in April 2024

The rooms are thin walled so one could hear babies crying in the middle of the night and people talking loudly too.

Beautiful views and location. Love the walkway to the main city right by the lake. The hourly shuttle to and from the city was very useful.

Stayed in March 2024

No Netflix / YouTube or streaming available on the TV which was frustrating. TVs really need to be upgraded

Amazing views, all new and very comfortable

Stayed in March 2024

The only thing that I would have asked more is a dishwasher to clean the plates or cups. When we visited the construction was going on so it would have been great if someone would have helped us with our luggage to get to the reception.

It was a very nice stay with great view of the lake and a balcony where you can sit and enjoy mornings. You can walk downstairs and then enjoy the lake on a bench as well. The trail beside the lake was accessible so easily, we ran and hiked the trail every day. The room was clean and had good comfort level. Heater also worked well and gave us a good sleep. Bus stop is nearby so it is easy to commute anywhere. They also provide shuttle to the city for free. I would rather use the trail beside the lake to go to the city, but it's good to have those option.

Stayed in March 2024

Under construction so parking is a mess, no hotel facilities as under construction

Beautiful apartments, fantastic view

Stayed in March 2024

Reception location is not comfortable, we assumed it was for the remodeling of the building but we were not informed is this either. The place is good but the staff is lacking the ability to connect with costumers and offer that warm welcome that you expect in a hotel of that kind.

Good location, close to the city and easy access to public transport.

Stayed in March 2024

There is no A/C which was not advised when booking. Night staff told us central control wasn’t working. Day staff advised rooms were privately owned and facilities depend on owners. Our room has no A/C installed. This should be advised during booking.

Stayed in March 2024

no kitchenet

location

Stayed in March 2024

Probably need more shuttle buses. It's tough missing out on a spot when its an advertised service, or when it doesn't travel between after 11.30 or until 4pm.

Views were amazing. Staff were excellent and always helpful. Excellent having 24 hour reception for when you wanted to ask questions when you arrived home late at night. The apartment was stunning. I loved the gas fireplace and the decor - really pleasant to stay in.

Stayed in March 2024

The room service can be improved

The room was fairly newly renovated, so it is decent. But they don’t clean the room during our stay. They do provide additional towels and stuff if you request but absolutely no cleaning at all. Not happy about it. The front desk staff were very friendly and helpful, namely Stella, Avery and Larissa. And the shuttle bus driver Ian was very punctual and helpful in providing directions.

Stayed in March 2024