445 Marine Parade, 4110 Napier, New Zealand
#6 of 33 hotels in Napier
Guests' ChoiceBased on 2497 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
8.9
Staff
8.9
Value for money
8.6
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Sukhwinder
New ZealandI like everything 😊
I never been in like this place 😊
Stayed in May 2024
Reviewed: 15 May 2024
Marlou
New Zealand2nd room doesn't have heater
Stayed in April 2024
Reviewed: 14 May 2024
Nick
New ZealandNothing
Great room at a great price. Great view.
Stayed in May 2024
Reviewed: 13 May 2024
Vivienne
New ZealandWe waited 15-20mins to check in but thats ok we went off to have lunch at the beach.
As soon as we walked into our room it felt as though we left the stress of life outside the door. Felt so relaxed especially out on the bacony at different times of the evening. The room had everything we needed. We definitely will be returning to stay. Staff were friendly and helpful. Definitely recommend this place to others.
Stayed in May 2024
Reviewed: 12 May 2024
Teaomarama
New Zealand😁
Right near the beach and what was exciting, we saw the auroa sky on 11 May 2024. Easy access to room. And enjoyed the beach front. Had what we needed and spa a great way to relax
Stayed in May 2024
Reviewed: 12 May 2024
Maureen
AustraliaEverything was pleasant
Stayed in May 2024
Reviewed: 11 May 2024
Xinyin
New ZealandI found a hair on the tea area, and the bath is not very clean.
The room is quite big, and the facilities are good.
Stayed in May 2024
Reviewed: 10 May 2024
Karena
AustraliaAmazing view staff were amazing location was perfect.
Stayed in May 2024
Reviewed: 10 May 2024
Karena
AustraliaClean place staff are very friendly and helpful, ready and willing to accommodate any needs.
Stayed in May 2024
Reviewed: 10 May 2024
Kellie
AustraliaVery very clean, staff were so hospitable and we would recommend this to anyone travelling to beautiful Napier!
Stayed in May 2024
Reviewed: 6 May 2024
Derek
New ZealandCant fault anything.
The view was superb and my brother who was in nz on holiday thought it was great. Also the room was spotless and reception staff were friendly and very helpful.
Stayed in April 2024
Reviewed: 3 May 2024
David
New ZealandThe room was extremely quiet
Stayed in May 2024
Reviewed: 3 May 2024
Tom
New Zealandjust a personal preference that we didnt realise our room was up a flight of stairs
good quality accomodation , bed very comfortable and excellent shower
Stayed in April 2024
Reviewed: 3 May 2024
Belinda
New ZealandAbsolutley nothing
EVERYTHING!!
Stayed in May 2024
Reviewed: 3 May 2024
Caroline
IrelandAll good.
The generous size of the room. Nice views.ovver the balcony.
Stayed in May 2024
Reviewed: 2 May 2024
Julia
SwedenThe WiFi did not work.
It was located close to the city centre and to the beach.
Stayed in May 2024
Reviewed: 2 May 2024
Pip
New ZealandAmazing room, spa bath was the highlight!!
Stayed in May 2024
Reviewed: 1 May 2024
Cyndi
New ZealandEverything
Stayed in April 2024
Reviewed: 29 April 2024
Darren
New Zealandfree internet not very strong.. gave up using..
Parking was outside room,
Stayed in April 2024
Reviewed: 29 April 2024
John
New ZealandNice room no complaints great restaurants close by highly recommend
Stayed in April 2024
Reviewed: 29 April 2024
Matthias
New ZealandLove the balcony view and enjoyed the Spa.
Stayed in April 2024
Reviewed: 28 April 2024
Melanie
New ZealandGreat view, excellent location
Stayed in April 2024
Reviewed: 28 April 2024
Tina
New ZealandNice large apartment Loved the spa in the main room Lovely views of the water Restaurants nearby that we could walk to Free parking
Stayed in March 2024
Reviewed: 27 April 2024
Elley
New ZealandNothing
Everything
Stayed in April 2024
Austin, USA
Tenna , Italy
Umhausen, Austria
South Gate, USA
Vari, Greece
Safranbolu, Turkey
Braşov, Romania
Zadar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content