62 Queen Street, 1010 Auckland, New Zealand
#123 of 485 Holiday rentals in Auckland
Guests' ChoiceBased on 1005 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.2
Staff
8.9
Value for money
8.1
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 December 2023
Leanne
AustraliaThe apartment felt small and cramped. No onsite parking therefore have to pay extra for daily public parking.
Convenient location - close to restaurants and shops.
Stayed in November 2023
Reviewed: 13 December 2023
Louise
AustraliaGreat Location Walking Distance to most of the city’s attractions. Good Value.
Stayed in December 2023
Reviewed: 10 December 2023
Yasmine
New ZealandCan be a bit noisy as I don't believe the windows are double glazed, could here the noises coming from Queen st
Very convenient location, very central. Friendly staff.
Stayed in November 2023
Reviewed: 8 December 2023
Shaffira
AustraliaWe stayed here on a Saturday night and the noise from the clubs in the surrounding areas carried on until past midnight. I'd probably chose to stay in a different location next time, especially with parking being a bit difficult.
The place is clean and comfortable enough, equipped with proper facilities for a longer stay.
Stayed in December 2023
Reviewed: 4 December 2023
Karl
GermanyNo fixing of the room on sunday. Grumpy cleaning woman.
Iconic place in the center of Auckland, clean and comfortable rooms with very good view.
Stayed in November 2023
Reviewed: 2 December 2023
Sara
United KingdomSmall bathroom
Great location
Stayed in November 2023
Reviewed: 1 December 2023
Karen
United KingdomIt was quite small and TV was oddly placed on a wall so that it kind of blocked access to the bedroom and balcony
Great location
Stayed in November 2023
Reviewed: 22 November 2023
Linda
New ZealandCouldn't open doors to balcony
Downtown location was great
Stayed in November 2023
Reviewed: 19 November 2023
Martin
AustraliaNot much
The location was absolutely perfect
Stayed in November 2023
Reviewed: 16 November 2023
Rhonda
New ZealandBeing in city you know its going to be noisy, but we were right above pub so better sound proofing would have been nice.
location was great - close to Britomart, Staff very friendly and helpful.
Stayed in November 2023
Reviewed: 14 November 2023
Dean
United KingdomWe left our bags before check in and the staff called to let us know the room was ready and our bags were already in our room
Stayed in November 2023
Reviewed: 10 November 2023
Jo
United KingdomThe facilities all were in need of an upgrade. Washer dryer wasn't v good at all and I'd booked there so I could get some laundry done as on a long trip. It seemed expensive for what you got. The apartment was tired and not like photos.
Staff v helpful, really great location, parking straightforward. Clean.
Stayed in November 2023
Reviewed: 6 November 2023
Nga
Hong KongYou can smell strong chlorine from the water,, which made my skin dry and itchy. The sofa was a bit too old the fabric started to tear and the foam already collapsed which made it uncomfortable to sit. Unfortunately if you want to watch TV, you cannot watch it from the bed. Sitting on the sofa was the only choice. The place is so convenient but after 6pm, a lot of selfish people started to scream and and play loud music on the street until 3 to 4am and police sirens as well, in the middle of every night.. The 2 in 1 laundry washer/dryer could not dry, leaving me all wet laundry after turning the dry cycle on for 6 hours. There is no laundry zip liine or any other alternative place for me to hang wet clothes. Drove me crazy. I could not stand the noise and the water. It should be a 5 night stay and I moved to another hotel on the 4th & 5th night.
Bed was comfortable. Got balcony for fresh air
Stayed in November 2023
Reviewed: 3 November 2023
Tiara
New ZealandThe pillows were AMAZING
Stayed in October 2023
Reviewed: 1 November 2023
Megan
New ZealandThe way the bathroom is set up getting into the shower was a bit of a squeeze, it would be good if the towel rail could be moved further back to accomodate this
The location is great and the room is always nice and tidy!
Stayed in October 2023
Reviewed: 31 October 2023
Geng
AustraliaIn CBD
Good
Stayed in October 2023
Reviewed: 30 October 2023
Mary-jane
New ZealandThe shower gel in the shower ran out.
The woman on reception was really helpful and knowledgeable. I liked the set-up. I like the Quest apartments, as opposed to a hotel room.
Stayed in October 2023
Reviewed: 30 October 2023
Kate
New ZealandShower pressure. Road works noise. No sea view like pictures.
Location is right in the thick of it. Apartment is big enough for 2. Balcony is nice
Stayed in October 2023
Reviewed: 29 October 2023
Paul
AustraliaHad access to main carpark once checked in but only room for a few cars in front of apartments to quickly park, run in to check in then drive around the block because access to underground carpark is in driveway before short term park. We arrived early but it was still busy with many people checking in and parking at the same time. It’s a very busy street so just something to be mindful of.
We chose Capital because of close proximity to Convention Centre. Room was clean, quiet and bed was comfortable. Free parking was great and short walk to main spots in South Brisbane. We would stay here again.
Stayed in October 2023
Reviewed: 25 October 2023
Debrin
New ZealandBathroom was showing some aging but still very good, Homeless people in doorways nearby on street entrance
Easy check in, good central location to downtown auckland, Room was spacious enough for 2 people, Balcony was a bonus
Stayed in October 2023
Reviewed: 24 October 2023
Graham
New Zealandtv was limited and small .no basic sky only free to air
clean comfortable close to where we wanted to be
Stayed in October 2023
Reviewed: 24 October 2023
Ken
JapanVery loud party noise from outside on Friday and Saturday night, but that would probably be the same in every hotel in this area. We also struggled to use the dryer as it stopped every couple minutes.
The staff were very friendly and helpful, location was very good -close to the ferry terminal, restaurants, shopping area. It was pretty quiet on Sunday night.
Stayed in October 2023
Reviewed: 23 October 2023
Helen
New Zealandi got the place mixed up with the quest in north queen street.
Stayed in October 2023
Reviewed: 22 October 2023
Gabygoestravelling
AustraliaThe noise level on the street was really loud. It was hard to get to because of the road works in the city. The parking is not located onsite. For those with accessibility requirements, it would be tricky to park and get to the hotel due to the hill the parking is on.
Good location
Stayed in October 2023
Reviewed: 17 October 2023
Garrie
AustraliaConveniently located right in the middle of everything I wanted to do and see
Stayed in October 2023
Calgary, Canada
Illmitz, Austria
Tigaki, Greece
Blackpool, UK
Odessa, USA
Écurie, France
Xi, Greece
Alter do Chao, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content