24 Frankton Road, 9300 Queenstown, New Zealand
#47 of 84 hotels in Queenstown
Guests' ChoiceBased on 2458 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.3
Staff
8.7
Value for money
8.0
Free WiFi
9.1
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End of dialog contentReviewed: 3 June 2024
Karen
New ZealandHad quite a small room and a bit of a climb up from town
Good view and handy to town
Stayed in June 2024
Reviewed: 2 June 2024
Atlanta
New ZealandNo opening windows with the heat pump made the room very dry.
Location was perfect!
Stayed in June 2024
Reviewed: 1 June 2024
Rodger
New ZealandTerrible toilet placement in the bathroom.
Evening meal was very good. Bed comfy and a good shower.
Stayed in June 2024
Reviewed: 31 May 2024
Prasamd
New ZealandView
Clean next and tidy
Stayed in May 2024
Reviewed: 29 May 2024
Claudia
AustraliaGreat location and view close to the hub of Queenstown.
Stayed in March 2024
Reviewed: 19 May 2024
Philip
New ZealandLacked amenities like swimming pool , saunas and gym was a bit small and basic with no free weights and bike that didn’t work . Restaurant didn’t offer the buffet breakfasts on menu even though when i enquired they said it did. They said it was quiet season so it wasn’t offered . Didn’t have Netflix or chrome cast facilities on tv. Had some relevant Sky channels but no full service .
Good location , room was clean , bed comfortable overall clean hotel and serviced everyday except when i had a DND sign .Friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Smith
New ZealandPlumbing noise was annoying
Location easy access to everything
Stayed in May 2024
Reviewed: 5 May 2024
Karen
United KingdomNo storage ie drawers for clothes, poor selection of tv channels, only 3 chairs for possibly four guests. Generally, apart from the fact that there was nowhere to unpack, it was a nice hotel with great views.
Close to town, good pizza
Stayed in April 2024
Reviewed: 4 May 2024
Aleksandr
FinlandThey don't respect the price given during booking. They charged me 26 NZD extra for the use of a foreign credit card, which i see as an extra fee that should've been included in the booking price. The gym was very limited and the bike machine out of service.
Clean, quiet, dishwasher tablets and washing machone liquid included in the studio.
Stayed in April 2024
Reviewed: 2 May 2024
Paul
New ZealandThey said that parking is available, but miss out the fact that as long as you pay . And only limited parking
Was ok Handy enough
Stayed in April 2024
Reviewed: 1 May 2024
Emma
AustraliaGreat location and central :)
Stayed in April 2024
Reviewed: 29 April 2024
Kunal
SingaporeNot much we didn't like. Service and facilities were decent, not particularly outstanding. Staff was helpful and checked the boxes.
Great view and location. Generally helpful staff.
Stayed in April 2024
Reviewed: 29 April 2024
Anna
AustraliaThe staff attitude was unhelpful and unfriendly in general. The staff during my check in lacked any positive customer service skills; for example the check in clerk snapped "that's for me" when I picked up the check in contract to read the T&Cs I was signing for, not expecting me to read it and sign blindly. The rooms were in good condition and generally clean, expect that the bins had not been emptied and I checked into a room with someone's used sanitary pad waiting for me in the bathroom. I was moved into a different room but the resolution process was slow and frustrating. The bed was only reasonably comfortable, which did not meet my expectations for the price of the accommodation.
Excellent location and well maintained hotel generally. Very convenient.
Stayed in April 2024
Reviewed: 28 April 2024
Alissa
AustraliaThe bathroom layout wasn’t great, the door opened and kept banging into the the toilet. The bar fridge made a lot of noise at night and so did the aircon (made an annoying clicking noise every night when I was going to sleep).
Location was easy enough - short incline walk out of town and very manageable. Room itself was great to have a view over the lake.
Stayed in April 2024
Reviewed: 28 April 2024
Gregory
AustraliaNo customer car parking arrangements, on a busy bend.
Killer view from room. Spacious room, good proximity town (albeit a walk uphill returning from township).
Stayed in April 2024
Reviewed: 28 April 2024
Cory
New ZealandLocation
Stayed in April 2024
Reviewed: 27 April 2024
Kelly
New ZealandLounge was very uncomfortable and didn't seat 4 people even though it was a 2 bed apartment. TV was sooooo small. Don't come here with your ski gear!
Tidy and good cafe. This is a solid budget hotel. Rooms are low spec and small but it's new so they are still in good condition.
Stayed in April 2024
Reviewed: 25 April 2024
Maria
New ZealandBed is a little bit old. So after waking up I had a little back pain.
Every point is above average.
Stayed in April 2024
Reviewed: 25 April 2024
Charuwan
AustraliaLimited car space.
Rooms are good size. Beds are comfortable.
Stayed in April 2024
Reviewed: 25 April 2024
Charuwan
AustraliaLimited car park space.
Great location, can walk to shops, restaurants and the lake. The room and bathroom are good size.
Stayed in April 2024
Reviewed: 24 April 2024
Chintan
IndiaNo proper heating in rooms. Toilets too small for such expensive hotels. If you are charging such high price parking should be free. Also location is such that you need a car to go out everytime. In advertisement it should not mention central. It is misleading
Stayed in April 2024
Reviewed: 23 April 2024
Bernadette
AustraliaTowels were terrible - small and well worn. Parking was a problem - We had to find our own parking space in side streets around the hotel.
Room was a great size. Like that room had washing machine and dryer.
Stayed in April 2024
Reviewed: 22 April 2024
Danielle
United KingdomRoom felt tired, many marks on carpet and wall and small things like bin not opening, etc.
Comfy bed and views of lake.
Stayed in April 2024
Reviewed: 22 April 2024
Gareth
United KingdomFor me the bed was too 'made' - too many pillows/cushions and the covers are tucked extremely tightly under the mattress - I prefer them loose, but pulling them out at bed time required a lot of strength!
Really nice hotel in an excellent location in Queenstown - a short walk to the centre of town. Very friendly staff. The place was very clean.
Stayed in April 2024
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