380 Queen Street, 1010 Auckland, New Zealand
#12 of 184 hotels in Auckland
Guests' ChoiceBased on 1421 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.8
Free WiFi
9.0
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End of dialog contentReviewed: 7 April 2024
Lazzatimp
New ZealandN/A
The staff! Everyone was courteous and attentive.
Stayed in March 2024
Reviewed: 6 April 2024
Debra
New ZealandVery friendly staff
Spacious and comfortable
Stayed in April 2024
Reviewed: 6 April 2024
Remco
NetherlandsGood location, very nice hotel with great facilities. Price quality excellent!
Stayed in April 2024
Reviewed: 6 April 2024
Trish
New ZealandStaff friendly and helpful. Very clean and comfortable. Reasonable price. And we slept in and they politely rang us and we quickly checked out about 20 Minutes late. They were very good about this and understanding. Was much appreciated
Stayed in April 2024
Reviewed: 6 April 2024
Mc
IrelandEverything!Beautiful hotel in Auckland.
Stayed in April 2024
Reviewed: 4 April 2024
Naomi
United KingdomNothing
Staff were very lovely and very accommodating.
Stayed in April 2024
Reviewed: 4 April 2024
Christina
AustraliaWe only used the restaurant once, but unfortunately it was a disappointing experience. One staff member was being trained so fair enough they will make some mistakes, but the more experienced staff member took our order at the same time as another table and they'd eaten and left well before we saw our food. We waited at least 30 minutes for a simple breakfast in a not busy restaurant and were told a few times the food was coming. They apologized for the wait, but it would've been appropriate to offer a small discount in recognition of the very long wait.
The room and the hotel staff were excellent. They were even willing to accommodate our friends with an issue who hadn't stayed at the hotel, so that was lovely.
Stayed in March 2024
Reviewed: 2 April 2024
Julia
SwitzerlandIt was not easy to find the hotel by car. We did not find the parking at all. Saved us some money since the public parking garage is so much cheaper, but it was a hassle. The smell of the room is weird
Large room for decent price
Stayed in March 2024
Reviewed: 1 April 2024
P
NetherlandsNothing
The big clean room and the location
Stayed in March 2024
Reviewed: 1 April 2024
Eleanor
AustraliaNothing
Quiet, well appointed, great value for money,
Stayed in March 2024
Reviewed: 30 March 2024
Neva
United StatesGood restaurant and room. Very comfy
Stayed in March 2024
Reviewed: 30 March 2024
Winipere
New ZealandGreat location, great price, great amenities. Loved that hand wash, lotion, body wash, shampoo & conditioner were provided. Loved the ability to chrome cast from our phones. Was clean & tidy. The usb inputs in the sockets are super handy. Staff were lovely and so helpful and welcoming.
Stayed in March 2024
Reviewed: 28 March 2024
Harper
New ZealandNo microwave in the room
Room was beautiful and clean. Great layouts. Loads of room.
Stayed in March 2024
Reviewed: 28 March 2024
Jessica
New Zealandnothing i didn’t like; it was an amazing stay.
Amazing staff; so beautifully respectful. The Hotel is just beautiful and the rooms were extremely clean and tidy.
Stayed in March 2024
Reviewed: 25 March 2024
Andrew
United KingdomNothing
Lovely room and great friendly staff
Stayed in March 2024
Reviewed: 25 March 2024
Gemma
New ZealandConfusing lights. Automatic check in was on different credit card so didn't have details, then had to go to actual check in.
Location. Cool. Comfy bed. Room size good. Didn't eat or drink there but nice looking restaurant downstairs. Easy to find room. Close to civic carpark but have valet avail. Close to takeaway stores. Close to dairy/convenience store (though drink fridge not cold).
Stayed in March 2024
Reviewed: 25 March 2024
Steve
New ZealandFew rough people hanging around the front of the hotel, but not the hotels fault
Very nice hotel
Stayed in March 2024
Reviewed: 25 March 2024
Aimee
New ZealandThe breakfast was so good! Easy check in and check out
Stayed in March 2024
Reviewed: 23 March 2024
Jenny
New ZealandNothing
Location Art deco
Stayed in March 2024
Reviewed: 23 March 2024
Lynette
New ZealandCouldn’t get the streaming to work on the tv.
The location was excellent for our needs. Room was comfortable and clean. Staff were friendly. Everything was there that we needed.
Stayed in March 2024
Reviewed: 22 March 2024
David
United KingdomWe could not pay with a debit card as the machine would not take it. Often had to wait until the afternoon for housekeeping.
For its location on Queens street it was very quiet. Nice food although a fixed price breakfast was not available. Staff very helpful. We enjoyed our stay and would return.
Stayed in March 2024
Reviewed: 22 March 2024
Linley
New ZealandLocation is fantastic
Stayed in March 2024
Reviewed: 21 March 2024
Robert
CanadaThe check-in process seems like a waste of time. You have to do a self check-in while staff stand by and watch. They can do the check-in process faster themselves.
The room was spacious and very comfortable. We also found the hotel quiet, considering it is located in a busy area. The restaurants and stores are close by so walking is easy. We really appreciated the helpfulness of the staff.
Stayed in March 2024
Reviewed: 21 March 2024
Sarah
AustraliaNothing,
A lot !
Stayed in March 2024
Reviewed: 20 March 2024
Editha
United StatesStaff are very helpful
Stayed in February 2024
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