10 Chapel Street, 0202 Russell, New Zealand
#3 of 6 hotels in Russell
Guests' ChoiceBased on 332 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.8
Facilities
8.9
Staff
9.6
Value for money
9.1
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2023
Susie
New Zealandthe rooms were smaller than I expected, and we didn’t get fresh towels each day.
lovely friendly staff, great location. everything we needed
Stayed in April 2023
Reviewed: 23 April 2023
Phillip
New ZealandTo be honest there was nothing we didn't like we have already booked in for another weekend up here.
Perfect spot close to everything. The staff we're very friendly and helpful.
Stayed in April 2023
Reviewed: 23 April 2023
Craig
AustraliaThe weather, possibly outside our host's control.
Charming place to stay, the host could not have been more welcoming. Very comfortable unit with everything we needed. We really enjoyed our stay there.
Stayed in April 2023
Reviewed: 17 April 2023
John
New ZealandFriendly helpful office person Nice clean rooms
Stayed in April 2023
Reviewed: 15 April 2023
Linny1s
United KingdomAbit pokey but good, could have provided oven gloves amongst a few other utensils, wasn't enough of them and did object to the fact that money would be deducted if something was damaged from your credit card, how would you know, he could say you'd damaged something when you hadn't
The location
Stayed in April 2023
Reviewed: 13 April 2023
Brock
United KingdomClose to town, friendly staff, enjoyed the kitchen in our room.
Stayed in April 2023
Reviewed: 12 April 2023
Steven
United StatesI have no complaints
The owner was very friendly and helpful answering our questions about the surrounding area.
Stayed in April 2023
Reviewed: 9 April 2023
Assunta
New ZealandNo kitchen towels to dry dishes
Location
Stayed in April 2023
Reviewed: 3 April 2023
Mal
New ZealandPerfect location. Walked to all local spots. Room very comfortable and clean. Staff very friendly and cheerful. Everything was great
Stayed in March 2023
Reviewed: 27 March 2023
Kay
New ZealandNothing really
Perfect location for us. Dated but very comfortable and reasonably priced.
Stayed in March 2023
Reviewed: 26 March 2023
Angelyn
Australiavery homey and comfortable… owner is very nice 😊
Stayed in March 2023
Reviewed: 24 March 2023
Linda
United KingdomIt was like a home from home. There was even a shower cap in the bathroom and lovely ceiling lamps (heaters) to keep us warm. We just felt really comfortable from the start. Every detail was thought about when it came to their guests. We didn’t need to take towels with us, soap nor shampoo. Everything was provided. Thank you for a lovely three night stay.
Stayed in March 2023
Reviewed: 24 March 2023
Judy
United StatesNothing
The room was just plain appealing the minute I walked in I loved it. The kitchen was fully equipped and even had salt and pepper and cooking oil, nice dishes and pans, big fridge and real oven, etc. The bathroom also had everything plus being a nice size. The bed and bedding very nice and very comfortable. The room also has a little dining table with chairs plus a couple of easy chairs with a table. We had a little private deck with table and chairs, too! The owner seems very laid back. Far nicer than our stay at Duke of Marlborough!!
Stayed in March 2023
Reviewed: 23 March 2023
David
Australiaquiet location close to the waterfront. Had everything for a longer stay or self catering
Stayed in March 2023
Reviewed: 22 March 2023
Chloe
New ZealandThanks so much for the upgrade. Awesome space in the studio apartments and handy having everything to cook with there. Bed was huge and comfortable and being able to have a drink on the deck in the sun was great
Stayed in March 2023
Reviewed: 22 March 2023
Christine
United KingdomVery friendly check in and the room was lovely.
Stayed in February 2023
Reviewed: 22 March 2023
Raymond
Australiawonderful location, clean spacious accommodation
Stayed in March 2023
Reviewed: 20 March 2023
Emily
United KingdomThis was one of the most expensive places we stayed on our New Zealand trip but we think that is because it is the Bay of Islands and such a good location. It was good value compared with other places in the Bay of Islands.
We are so glad we chose to stay in Russell rather than Paiha and chose Seaport Village. Seaport Village is very comfortable and very central with good facilities. We had a car but it is only a stone's throw from the jetty so we hardly used the car whilst there. So easy for the boat. Russel is lovely, very small but with a very interesting history. We wish we had stayed longer so we could explore the old town more.
Stayed in February 2023
Reviewed: 15 March 2023
Mark
AustraliaSuch a stunning, spotlessly clean property and superb location. Baden is an outstanding host, with a calm, professional yet friendly and welcoming demeanour. Easy to communicate with and forthcoming with local information. Stayed 3 nights and definitely didn’t want to leave!
Stayed in March 2023
Reviewed: 15 March 2023
Anne
New ZealandClean, spacious unit, easy to find, parking onsite, friendly and professional. 1 min walk to the beach/wharf/centre of town.
Stayed in March 2023
Reviewed: 14 March 2023
Ian
New ZealandNo Sky TV.
the venue was nice and quiet and away from the busy nature of the Duke where we normally stay. Will definitely stay again.
Stayed in March 2023
Reviewed: 13 March 2023
Griffin
New ZealandNice lay out and proximity to everything
Stayed in March 2023
Reviewed: 13 March 2023
Kaye
New ZealandLovely spacious room, very quiet and relaxing
Stayed in February 2023
Reviewed: 12 March 2023
William
AustraliaWifi wasn’t the strongest
Great location. Comfortable large room.
Stayed in March 2023
Reviewed: 11 March 2023
Richard
New Zealandstunning property in a stunning place
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content