Cnr of Victoria & Federal Streets, 1010 Auckland, New Zealand
#46 of 175 hotels in Auckland
Guests' ChoiceBased on 4820 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.2
Facilities
8.6
Staff
9.0
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 1 May 2024
Donna
New ZealandPrice was a bit steep
Mentioned it was our anniversary and got a nice surprise when we came back to our room, 2 small bottles of wine and water in an ice bucket, very thoughtful
Stayed in April 2024
Reviewed: 27 April 2024
Leslie
JerseyNothing
Its location and efficiency of service
Stayed in April 2024
Reviewed: 26 April 2024
Steven
United StatesGood size rooms, clean and modern. Helpful staff. Convenient location.
Stayed in April 2024
Reviewed: 26 April 2024
Pou
New ZealandLots of people, to crowded in the hall ways
Our room was exceptionally clean and spacious
Stayed in April 2024
Reviewed: 24 April 2024
Kaori
United StatesRoom was a little bit dark.
Enough space to stay
Stayed in April 2024
Reviewed: 24 April 2024
Moki
New ZealandThe head board on our bed smelt damp like wet clothes that have been left for a while we were to tierd to tell at night we just slept opposite ways Forgot to tell at check out as was in a rush But happy about everything else Thank you
Everything
Stayed in April 2024
Reviewed: 23 April 2024
Marianne
SwedenThe furnitures in the checka in area were all so so low. We are not all 20 years old.
Everything when it came to the Rom. Got än uppträde to a suites.
Stayed in March 2024
Reviewed: 22 April 2024
Darren
AustraliaLocation was good, plenty of good places to eat in that precinct
Stayed in April 2024
Reviewed: 22 April 2024
Debbie
New ZealandNot that clean looking very worn
Staff
Stayed in April 2024
Reviewed: 22 April 2024
Nauna
New ZealandNo milk or drinking options in the fridge.
The room was great! Just no milk or water in the fridge. A snack or a complimentary sweet would be nice! Location - is alright, the roadworks and sites around the area isn't a cool view but it is what it is. The bed is the best! Spacious and comfortable :)
Stayed in March 2024
Reviewed: 22 April 2024
Lyndon
New ZealandNot as flash as others
Easy to get to
Stayed in April 2024
Reviewed: 18 April 2024
Jonathon
AustraliaNone
Location was great in middle of town next to sky tower.
Stayed in March 2024
Reviewed: 16 April 2024
Boram
New ZealandHair and black crumbs on bed. Toilet sit has pee stain. fridge has food. The previous customer left it behind. It was the dirtiest hotel I've ever stayed.
Good location and breakfast were nice. Staff are very kind.
Stayed in April 2024
Reviewed: 16 April 2024
Nicolas
FranceNothing.
We especially appreciated the proximity of the activities we chose. Life in the hotel is very lively and pleasant, almost festive. All the staff were attentive and welcoming. It's very nice to be received in such a warm way. And it makes you feel good.
Stayed in April 2024
Reviewed: 15 April 2024
Ruth
New Zealandthe car park is a bit of a nightmare to navigate. It's hard to find your car.
Good sized room with a very comfortable bed. It had everything we needed for an overnight stay.
Stayed in April 2024
Reviewed: 14 April 2024
Nolan
New ZealandStaff were not flexible and made us wait 2 hours before check in.
Location of hotel
Stayed in April 2024
Reviewed: 14 April 2024
Denise
New ZealandThe wait to go up to the observation deck
Stayed in March 2024
Reviewed: 12 April 2024
Cheryl
New ZealandNext time I would book the courtyard rooms as you have access to outside.
The comfortable bed
Stayed in April 2024
Reviewed: 10 April 2024
Karen
New ZealandBeing 1st time travellers with our son who is in a chair the room door entrance was a bit tricky to navigate through. Once inside he walked around so it was spacious enough to have our belongings and the chair. The position of the fixed shower chair was inconvenient and needed to be on the opposite all so access to the taps and shower head wasn’t behind you. The recessed door to the bathroom/ shower was super heavy to open so mobilising my son and opening the door at the same time proved challenging (so I was more organised by day 2 and 3). Privacy was a major issue the windows in all rooms need tinting so you can see into them from other rooms and the hallway/ lobby.
The valet staff were friendly and super helpful. The housekeeping staff were always smiling and greeted you when you walked past. The size of the room was amazing especially for a Whanau who has someone in a wheelchair. The beds were soft.
Stayed in April 2024
Reviewed: 10 April 2024
Ariana
New ZealandThe aircon wasn’t working at first so once we got to our room it got hot fast
Clean
Stayed in April 2024
Reviewed: 10 April 2024
Alistair
AustraliaNothing
Great spot good prices
Stayed in April 2024
Reviewed: 9 April 2024
Kim
New ZealandWell the price was very expensive for what you're actually getting in return such as.. The food was mostly warmish and very quickly went cold, the variety wasn't that great compared to others I've been to,when I asked staff at the casino and property no one knew they even had somewhere for the guests to go for breakfast I only found out on my last 2 days there.
The breakfast was OK,
Stayed in April 2024
Reviewed: 9 April 2024
Heidi
New ZealandThe staff were very friendly and helpful, especially room service and they accommodated our late check out request. The food was delicious. Large room. Free parking deal was awesome.
Stayed in April 2024
Reviewed: 9 April 2024
Tracy
AustraliaUsually hotels take a security deposit of $100 for your stay however this place takes $100 PER NIGHT. Release of these funds can take up to 7 days. No where on the website does it say this and it should be. People don’t account for this EXTRA charge ( especially if you are staying for a few nights like we did) Was NOT happy!!!
Rooms were comfortable
Stayed in April 2024
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