Was expensive for a small bungalow.

Location and the Hot pools.

Stayed in April 2024

Was put in an adjoining room where noise carried too easily from neighbouring room. Don't recall the adjoining being made explicit at time of booking. Would have preferred a stand alone cabin if we'd known in advance. Staff could not move us because place was fully booked, but they did try.

Everything except the adjoining room.

Stayed in April 2024

Nothing. It was great!

When we arrived at De Brett’s it turned out our room had been double booked due to a miscommunication. What was great was De Brett were very sorry for the error, then proceeded to find us alternative accommodation at the beautiful Quest, paid for the accomodation which was more expensive then gave us two day passes for the De Brett pools! The young women that served us was a gorgeous polite and friendly young Lady. We were so grateful for how they fixed everything. So even though we didn’t get to stay, the service was exceptional. Thanks De Brett’s.

Stayed in April 2024

N/A

Great customer service and facilities were clean and up to date

Stayed in April 2024

Not too keen on the bathroom was so close to the bed. But understandable due to size

Price was reasonable. 1night stays were allowed. Clean enough.

Stayed in April 2024

Unisex bathrooms Staff came late to service the room day one, time for baby to sleep. Carpet were dirty which were not good for baby crawling

Overall everything were clean, room, pools Cabin spacious

Stayed in April 2024

Thought the hot pools were looking very run down although renovations are underway.

Good lay out, comfortable for a short stay.

Stayed in April 2024

Wonderfully convenient with children. Staff were very friendly and helpful.

Stayed in April 2024

Cleanliness

Location

Stayed in April 2024

Paying additional costs to use the hot pools. Bed and shower weren’t great.

Clean, modern, activities for the kids.

Stayed in April 2024

Practical chalet with most things you need. Close proximity to the hot pools which are great after a long drive

Stayed in April 2024

Shared bathrooms. Terrible for young kids especially our girls having to share bathrooms with other males. We only had one bathroom between the two rooms.

Family friendly

Stayed in April 2024

However, this visit had a few setbacks. Shortly after checking in, we found a cockroach in my children's room, which was quite unsettling. Additionally, we were surprised by a $150 surcharge for having seven people in our party, a fee that was not communicated beforehand. Although we had requested two rollaway beds, they were not provided. Instead, we discovered the sofa could be pulled out into a queen-sized bed, which was not mentioned at booking. The staff had confirmed the availability of two rollaway beds and a cot for my infant, but upon arrival, only the portacot was provided. Additionally, the main hot pools were under renovation. While the majority of the other hot pools were available, this was not mentioned during the booking process.

I've stayed at Taupō Debretts Spa Resort before and it consistently impresses. The WiFi is available and stable across the property, which is a huge plus. The rooms are designed like individual villas, providing the comfort and space of a whole house. Additionally, we received a 50% discount on the Hotpools as guests, which was fantastic. I also appreciate the heated floors, which keep the room cozy and warm during cold weather. Highly recommend!

Stayed in April 2024

Needed more information re cost of hydro slide before going down long hill with no cash

Our grandson loved being onsite for the hydroslides

Stayed in April 2024

Close to town, comfortable, loved the private spa!

Stayed in April 2024

Minimum kitchen equipment. Not even a frying pan. Unit was not cleaned well and bed not made.

Great place. Loved the pools.

Stayed in April 2024

No blind over the toilet people able to see through the window especially when given the close proximity to the shower. The hedge on the deck was over grown. Not all hot pools were operational and there was a poor set up for woman when men had two change rooms and toilets.

Quiet, well appointed. Clean and tidy

Stayed in April 2024

Our room cleaning standards were not great. The entrance to the spa was not included despite of this being the main value point of this hotel.

The proximity to the hot springs and the town. The room was spacious and the beds were comfortable.

Stayed in April 2024

Laundry facility, had to buy washing powder from shop, put dryer on for 2x $4 cycles and they were still all wet.. ended up hanging them through the room. The jumping pillow was closed the whole time we were there.

Beautiful location, our villa had views of lakes and little birds and ducks came to visit us in the morning. You have to pay extra to use the hot pools and slides, but they are lovely and warm and my daughter and hubby had a blast on the slides.

Stayed in April 2024

Our chalet was adjoined to another with an interconnecting door. Sound proofing is non existent and we could hear the family next door. Their children were awake and running around very early. The crockery was not clean. Property was a little far from centre of Taupo. Renovation work underway at swimming pool/hot water pool.

Chalet had everything we needed for an overnight stay. We enjoyed using the hot water pool.

Stayed in April 2024

I wonder what the construction work was for the hot pools. I'll be back to see the finish product. The room gets quite messy and sometimes I don't like to leave it for the cleaners. Is there a broom or vaccum in the rooms? Not sure if the geothermal heaters were working but it wasn't too cold so didn't need to use it but be nice to have some instructions on how to use it?

The service from the receptionist was really friendly and helpful. The beds were comfy and the room was very large. I liked that there was designated parking and facilities were all close by. Lots of things for the children to do... Absolutely loved soaking into the hot pools. Kids had a blast. Also didn't get to utilise all the facilities so will need to come back.

Stayed in April 2024

I wasn’t aware that some of the pools were under renovation or that only 2 of the 3 slides were working

Good to have the thermal pool and an activity for the kids with the slide. The resort is set out very well to accommodate all budget options

Stayed in April 2024

Beds weren't super comfortable - there was a dip in the middle of the double which was awkward. Kitchen was billed as self contained but we had one pot without a lid and a frypan with a loose handle. No oven, just a microwave/convection hybrid with no instruction manual which limited us a lot. Lack of proper changeroom for women at the waterpark was a bummer too (cubicle with a curtain was not the most comfortable or secure). Consider adding flyscreens in any future renovations - would be nice to enjoy the breeze without letting in the bugs (and there were lots of those!)

The cabins were nice and tidy and quiet, didn't hear a peep from any other guests so felt nice and secluded. The water park was fun despite the renovations - the four year old had the time of her life! Living space was a good size for us. Close enough to town centre to explore everything. Staff were very friendly and it was nice having a discount at the waterpark because of all the work. Complementary milk was a nice touch too. Shower was nice, Hot and good pressure, and nice to have the airing rack for wet swimwear.

Stayed in April 2024

our room needed a smart TV so we could access Netflix etc. would also be nice if swimming was free for people staying @ the park.

room was nice & clean. having under floor heating was awesome.

Stayed in April 2024