A little far out of town for other things, ie. food etc

Quiet and reasonably priced along with the hot pools

Stayed in May 2024

The shower is small, and there was no heater in the bedroom.

Nice location, friendly staff.

Stayed in May 2024

We had ants and our shower wouldn't drain proeperly

Close to the pools

Stayed in May 2024

WiFi was slow couldn't connect to Netflix

Location was good

Stayed in May 2024

No complaints. I thought maybe the pools would be included with your stay but we had to pay extra and it was slightly more than I would usually pay.

The staff were friendly and communicated well. The room was clean and good value for money.

Stayed in May 2024

Pillows were hard and the couch had stains on it which looked like they could easily be cleaned.

Location and room size. Easy to book. Good value. Hot Pools onsite.

Stayed in May 2024

Kids park needs an upgrade : there was a hole in the trampoline and my daughter fell in. Slide had a bit of metal sticking out.

Accommodation was great.

Stayed in May 2024

Wish pools aren't extra

Good value

Stayed in May 2024

The pools were looking quite tired and unfortunately two of the kids in the group got very sick on the third day (vomiting)

Stayed in April 2024

Nothing

Good facilities, clean and tidy, helpful and friendly staff

Stayed in April 2024

The self contained kitchen had very limited kitchenware, but that seems to be common for all these places.

The lakeside villa was remarkably spacious. Clean, tidy, nice lake views. So lovely to spend the evening at the thermal pools, wearing the kids out, then just wander up the hill to the rooms.

Stayed in April 2024

Was expensive for a small bungalow.

Location and the Hot pools.

Stayed in April 2024

Was put in an adjoining room where noise carried too easily from neighbouring room. Don't recall the adjoining being made explicit at time of booking. Would have preferred a stand alone cabin if we'd known in advance. Staff could not move us because place was fully booked, but they did try.

Everything except the adjoining room.

Stayed in April 2024

Nothing. It was great!

When we arrived at De Brett’s it turned out our room had been double booked due to a miscommunication. What was great was De Brett were very sorry for the error, then proceeded to find us alternative accommodation at the beautiful Quest, paid for the accomodation which was more expensive then gave us two day passes for the De Brett pools! The young women that served us was a gorgeous polite and friendly young Lady. We were so grateful for how they fixed everything. So even though we didn’t get to stay, the service was exceptional. Thanks De Brett’s.

Stayed in April 2024

N/A

Great customer service and facilities were clean and up to date

Stayed in April 2024

Not too keen on the bathroom was so close to the bed. But understandable due to size

Price was reasonable. 1night stays were allowed. Clean enough.

Stayed in April 2024

Unisex bathrooms Staff came late to service the room day one, time for baby to sleep. Carpet were dirty which were not good for baby crawling

Overall everything were clean, room, pools Cabin spacious

Stayed in April 2024

Thought the hot pools were looking very run down although renovations are underway.

Good lay out, comfortable for a short stay.

Stayed in April 2024

Wonderfully convenient with children. Staff were very friendly and helpful.

Stayed in April 2024

Cleanliness

Location

Stayed in April 2024

Paying additional costs to use the hot pools. Bed and shower weren’t great.

Clean, modern, activities for the kids.

Stayed in April 2024

Practical chalet with most things you need. Close proximity to the hot pools which are great after a long drive

Stayed in April 2024

Shared bathrooms. Terrible for young kids especially our girls having to share bathrooms with other males. We only had one bathroom between the two rooms.

Family friendly

Stayed in April 2024

However, this visit had a few setbacks. Shortly after checking in, we found a cockroach in my children's room, which was quite unsettling. Additionally, we were surprised by a $150 surcharge for having seven people in our party, a fee that was not communicated beforehand. Although we had requested two rollaway beds, they were not provided. Instead, we discovered the sofa could be pulled out into a queen-sized bed, which was not mentioned at booking. The staff had confirmed the availability of two rollaway beds and a cot for my infant, but upon arrival, only the portacot was provided. Additionally, the main hot pools were under renovation. While the majority of the other hot pools were available, this was not mentioned during the booking process.

I've stayed at Taupō Debretts Spa Resort before and it consistently impresses. The WiFi is available and stable across the property, which is a huge plus. The rooms are designed like individual villas, providing the comfort and space of a whole house. Additionally, we received a 50% discount on the Hotpools as guests, which was fantastic. I also appreciate the heated floors, which keep the room cozy and warm during cold weather. Highly recommend!

Stayed in April 2024