32 Te Kemara Avenue, 0200 Paihia, New Zealand
Based on 140 hotel reviews
7.4Cleanliness
8.0
Comfort
7.9
Location
8.8
Facilities
7.5
Staff
8.1
Value for money
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 April 2024
Helena
New ZealandLounge area is quite small but comfortable.
Great place to stay - thank you so much for the accommodation. at short notice
Stayed in April 2024
Reviewed: 1 March 2024
Margaret
New ZealandCould not communicate with anyone over two issues. Message was not ever responded to. One bed had only a bottom sheet, no top sheet. Also the window latch on the front window by the ranchslider was broken. There was no security stay and the window could be easily opened from the outside., making the unit insecure.
Location and comfortable accommodation. Well equipped, good shower
Stayed in February 2024
Reviewed: 7 February 2024
Christine
New Zealandthe wifi wasn't great but I suspect that was about the number of people in Waitangi
The location to Waitangi was excellent and we were able to walk most places
Stayed in February 2024
Reviewed: 5 January 2024
Valeria
ArgentinaN/A
Location
Stayed in January 2024
Reviewed: 2 October 2023
Jeffg3
New ZealandIts a booking for 4 but only had 2 towels. We noticed when we were about to take a shower before sleeping.
The place seems to have been renovated.
Stayed in October 2023
Reviewed: 22 April 2023
Marshall
New ZealandIt was lovely and peaceful and close to the beach.
Stayed in April 2023
Reviewed: 19 April 2023
Kahutai
New ZealandNot sure if there was anything to dislike
Rooms were spacious. Awesome customer service. Very clean and enjoyable stay .
Stayed in April 2023
Reviewed: 25 March 2023
Marie
Australiadated furniture and kitchen, very basic, tiny TV
value option, good location and views, clean
Stayed in March 2023
Reviewed: 19 March 2023
Beverley
United Kingdomtired and dated
location, value for money was ok
Stayed in March 2023
Reviewed: 5 March 2023
Aekins
New ZealandI’d booked for a couple and two children and only got a double bed and a single bed. girls had to head toe not ideal
clean had everything you would need
Stayed in March 2023
Reviewed: 26 February 2023
Harriet
New Zealandonly one wine glass and 2 other glasses. poor assortment of cutlery
location
Stayed in February 2023
Reviewed: 13 February 2023
Boni
New ZealandSimplicity of the place, comfortable..
Stayed in February 2023
Reviewed: 7 February 2023
Tihei
Australiano hot water to begin with nearly and the tap water for hot was coming out brown.
Stayed in February 2023
Reviewed: 30 January 2023
Alon
New ZealandThis place needs renovation. It is very dated. It was acceptable if the price wasn't so high. Overall We felt we paid a lot but got little value for money. Also, we haven't seen the crew even once - all communication was via text messages. Again, that was acceptable for a lower price, but not for the price we paid.
Stayed in January 2023
Reviewed: 24 January 2023
Milton
New ZealandSpacious, considering it was a small unit. Comfortable beds
Stayed in January 2023
Reviewed: 23 January 2023
Hemal
New Zealandneeds an upgrade.
location
Stayed in January 2023
Reviewed: 15 January 2023
Varinder
New Zealandspotted some spider web and spiders on the floor and walls .Also fridge wasn’t clean
location was nice near the beach
Stayed in January 2023
Reviewed: 15 November 2022
Rhod
Australiacould have done with more rubbish bins. Laundry dryer not working. lacking in cooking utensils had too buy a couple of things which we left there for next guests.
Close to the main town. peaceful setting
Stayed in November 2022
Reviewed: 11 October 2022
Philippa
New ZealandNo extra blankets, no light switch in the toilet.
I liked the location. Handy to everything. Loved the carpet.
Stayed in October 2022
Reviewed: 6 October 2022
Judy
Australiacommunication about easy check in to the located unit rather than chancing on someone in office off site. Pull out sofa very uncomfortable. Shower pressure low.
The lady at the office helped us store luggage and showed us to a unit a couple of blocks from the Motel office which really helped us. Location perfect to walk across to Treaty Grounds.
Stayed in October 2022
Reviewed: 7 June 2022
Sharon
AustraliaThere were a couple of things that we felt could be improved on in the unit that wouldve made our stay more pleasant: 1. Net curtains on sliding door & bedroom windows to provide daytime privacy in the unit; 2. The shower seat should be properly cleaned between guests as the seat still had hair on it from a previous guest which wasn't nice to see; attention to cleaning detail is a must & we felt this was lacking in the unit most noticeable in the bathroom 3. Outside lights from other units were left on through the night which reflected into our bed room - found this most annoying 4. To add to matters our unit missed getting its daily clean which made things even more uncomfortable
The staff were extremely friendly & were very helpful;
Stayed in June 2022
Reviewed: 31 January 2022
Tisi
New ZealandEverything was great the only problem was that they didn’t have a wine glass for our wine.
It was clean and tidy, relaxing and quiet.
Stayed in January 2022
Reviewed: 29 January 2022
Karen
BrazilWe were expecting a smoke-free zone but in the house next to us the people were smoking even when politely asked to not. Also, the place was not deep clean the cupboards and cutlery had marks from other people. But in general, the place was okay the staff was very friendly and helpful.
Easy access to the beach and supermarket. Friendly staff
Stayed in January 2022
Reviewed: 9 January 2022
Sinead
New ZealandThe only comment would be to upgrade the kids area
Was a very nice an quiet place. Very clean and tidy and lots of space for kids to run around.
Stayed in January 2022
Reviewed: 13 December 2021
Rachael
New ZealandNeed to either have air con installed in units or have fans to use and also a bigger tv
Comfy beds,
Stayed in November 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content