Gill Street 22, 4310 New Plymouth, New Zealand
#5 of 31 hotels in New Plymouth
Guests' ChoiceBased on 1236 hotel reviews
9.0Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.3
Staff
9.4
Value for money
9.1
Free WiFi
9.1
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End of dialog contentReviewed: 5 May 2024
Maria
New Zealandonly thing was the fridge was off when we got there and there was a puddle of water in the kitchen
close to everything, clean and tidy
Stayed in May 2024
Reviewed: 5 May 2024
Zahn
New ZealandLocation
Stayed in May 2024
Reviewed: 1 May 2024
Natalie
New ZealandRoom was spacious, well set up and lovely finish. lovely bed
Stayed in April 2024
Reviewed: 1 May 2024
Christine
New ZealandFriendly staff. Lift was broken but offered to carry our bags up for us.
Stayed in April 2024
Reviewed: 30 April 2024
Wallace
New ZealandThe only thing I can think of is, reception entrance has a lip for wheelchair users to negotiate. That is a easy fix if you could pass that on
I'm a wheelchair user and found all appliances, bathroom, light switch location were all accessible, something I can't say for many others that claim 'fully accessible' Thanks Metrotel
Stayed in April 2024
Reviewed: 29 April 2024
Tiffany
New ZealandThis is not at fault of The Metrotel- Behavior of a couple of other guests staying at the Metrotel in the early hours of the morning. ( However, It was a good gesture from the guy at the front desk upon check out, he apologized for the noise caused by other guests. I said it was not his fault but appreciated his gesture).
Room facilities, Helpful Staff and Location
Stayed in April 2024
Reviewed: 27 April 2024
Kim
New ZealandI had to ask for milk and I’m still waiting for my receipt to be emailed
Clean tidy and great location
Stayed in April 2024
Reviewed: 25 April 2024
Victoria
New ZealandWe had a room with a separate mezzanine floor for the kids. There was no bathroom up there and the stairs were quite steep, so perhaps suits a family with older kids.
Good central location with on site parking. Our room was modern, clean and spacious.
Stayed in March 2024
Reviewed: 25 April 2024
Anne
New Zealandvery clean and tidy
Stayed in April 2024
Reviewed: 24 April 2024
Grainger-allen
New ZealandFantastic stay, plenty of room, quiet and warm. Fast internet making it easy to get work done.
Stayed in April 2024
Reviewed: 21 April 2024
Kama
New ZealandThe lift was out, but in saying that they were there to help with bags etc up the stairs.
We had the family unit it was a fantastic set up for us and had a full kitchen
Stayed in April 2024
Reviewed: 20 April 2024
Grahamme
AustraliaOnly problem we had was that the lift had broken down, however the staff did help us with our luggage.
Basic, good clean, comfortable accommodation. Great value for money. Good location.
Stayed in April 2024
Reviewed: 19 April 2024
Melessa
New ZealandGreat central location in heart of CPD. Right across the road from Centre City Shopping Centre and surrounded by eateries and restaurants. Brand new complex so everything is modern and clean. Great size room with balcony, ranchslider for fresh air and big roomy bathroom. Close to Coastal Walkway for morning stroll.
Stayed in April 2024
Reviewed: 15 April 2024
Michael
New ZealandIt's noisy. Especially rooms close to the stairs. It's concrete so lots of echos. Guests came back late at night and the sounds reverberates. I suggest some sound deadening!
Location
Stayed in April 2024
Reviewed: 12 April 2024
Mike
New ZealandThe lift wasn't working.
Stayed in April 2024
Reviewed: 11 April 2024
Andy
New ZealandThere are a block of rooms facing the carpark courtyard. Their outlook would be a bit bland for my taste.
We had a balcony room on level 3 which faced the street. It’s a contemporary hotel , spacious room, excellent bathroom & kitchenette. Everything worked and finishes were immaculate. Friendly staff. The lift was being serviced, so had to carry luggage upstairs. However they did offer to do this for us. Dined for dinner at Ninja Sushi sake bar & at Fredrics (pub) Restaurant . Great breakfast at Monica’s Eatery. All easy walking from the hotel.
Stayed in April 2024
Reviewed: 11 April 2024
Lynne
New ZealandLocation was great handy to town, the foreshore all walkable.
Stayed in April 2024
Reviewed: 11 April 2024
Andreanna
New ZealandLift was out of order lol
Staff always lovely as usual, place is clean and everyone really goes the extra mile to accomodate you
Stayed in April 2024
Reviewed: 10 April 2024
Naomi
New ZealandTo be honest, there was nothing I didn't like, but since you asked, I was a little disappointed that our room appears to be the only room in the complex without a balcony, although this is possibly price reflective, so anyway, we will definitely stay again when next visiting New Plymouth.
The location is perfect. Walking distance to shopping center, restaurants, bars and cafes. The room was clean, and even the next day, when we went out for breakfast and returned, the cleaning fairies had been and gone, the bed was made, bathroom cleaned, fresh towels and although this is standard at motels, all the stuff we had left on the bed (not expecting the cleaners to have visited while we were gone so early) was just where we left them.
Stayed in April 2024
Reviewed: 9 April 2024
Joseph
New ZealandLocation is good. Value for money was very acceptable. Clean room, friendly staff, all in all a very easy comfortable stay.
Stayed in April 2024
Reviewed: 8 April 2024
Nigel
New ZealandLift wasn’t working and my wife needed it plus no shower cap in bathroom
Good location to everything , clean and tidy was a good price also 👍
Stayed in April 2024
Reviewed: 7 April 2024
Lindy
New ZealandGreat location, large room and bed. Had everything we needed.
Stayed in April 2024
Reviewed: 7 April 2024
Murray
New ZealandExcellent location
Stayed in April 2024
Reviewed: 7 April 2024
Lynette
New ZealandNothing
Location, central to shops and restaurants all within walking distance.
Stayed in April 2024
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